JANAK SINGH
service consultant
GURGAON
Summary
Experienced professional with exceptional time-management and leadership skills. Successfully Demonstrated ability to effectively prioritize tasks and adapt to changing environments. Proven track record of successfully mentoring and motivating team members, fostering a collaborative work culture. Seeking new opportunities to leverage my expertise in driving organizational success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Senior associate consultant
Policybazaar Insurance Web Aggregator Private
06.2021 - 03.2024
- Guided and advised individuals regarding the necessary documentation and facilitated efficient scheduling of medical appointments through collaboration with Medical Third-Party Administrators (TPAs) and insurers, resulting in expedited insurance processes
- Managed the customer service operation, ensuring smooth and efficient operations
- Implemented strategies to improve customer satisfaction and retention rates, resulting in a 15% increase in customer loyalty
- Developed and implemented customer service policies and procedures, resulting in a 10% reduction in response time
- Collaborated with cross-functional teams to identify and resolve customer issues promptly, leading to a 25% decrease in customer complaints
- Utilized CRM software to track customer interactions and analyze data
- Streamlined the customer feedback process.
Promoted As Service Consultant Band 3
Policybazaar Insurance Web Aggregator Private
04.2024 - Current
- Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
- Implemented effective training programs to improve the skills and performance of service consultants across the department.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- making Google sheet and work allocation to the team employees .
- Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
Associate
Paytm Insurance
09.2020 - 06.2021
- Guided and advised individuals on necessary documentation and facilitated efficient scheduling of medical appointments
- Collaborated with Medical Third-Party Administrators (TPAs) and insurers to expedite insurance processes
- Successfully streamlined insurance procedures resulting in quicker turnaround times for policy issuance
- Assisted clients in understanding insurance policies and resolving any issues or concerns they may have had
- Maintained accurate records and documentation to ensure compliance with regulatory requirements.
Customer service officer
Shubham Housing Development Finance
02.2019 - 02.2020
- Provided exceptional customer service to clients seeking various types of home loans, including loan against property, renovation repair, plot plus construction, top-up loans and Mortgage loan
- Successfully assisted customers in navigating the loan application process, ensuring all necessary documents were collected and submitted on time
- Demonstrated strong communication skills by effectively explaining loan terms and conditions to clients, ensuring they fully understood the details of their loans
- Developed and maintained positive relationships with clients, gaining their trust and loyalty through personalized attention and responsive support
- Collaborated with a team to streamline the loan approval process, resulting in faster turnaround times and improved customer satisfaction
- Actively promoted additional loan products and services to clients, resulting in increased cross-selling opportunities and revenue growth for the organization.
Customer service associate retention & activation
GE Capital
10.2017 - 10.2018
- Addressing SBI credit Card-related inquiries promptly and efficiently
- Demonstrated a strong ability to build and maintain relationships, resulting in increased customer loyalty and repeat business
- Enhanced customer satisfaction by retaining SBI credit card customers and delivering exceptional customer service while employed by GE Capital
- Ensured customer loyalty through effective problem-solving and proactive communication
- Streamlined processes resulting in improved efficiency and timely resolution of customer inquiries
- Maintained strong relationships with clients, fostering loyalty and driving repeat business.
Education
Bachelor of arts -
IEC UNIVERSITY
07.2015 - 05.2018
Bachelor insurance risk management - undefined
EIILM UNIVERSITY SIKKIM
07.2009 - 05.2012
Skills
Team Building Exercises
Feedback Analysis
Appointment Scheduling
Customer Relations
Customer Relationship Management (CRM)
Complaint resolution
Information Security
Product Knowledge
Escalation management
Computer Proficiency
Problem Resolution
Follow-up skills
Accomplishments
Best employee of the award, Paytm Insurance, 01/01/21, Achieved highest insurance policies issuance award, showcasing exceptional performance as the Floor's Best Employee of January and February 2021.
Timeline
Promoted As Service Consultant Band 3
Policybazaar Insurance Web Aggregator Private
04.2024 - Current
Senior associate consultant
Policybazaar Insurance Web Aggregator Private
06.2021 - 03.2024
Associate
Paytm Insurance
09.2020 - 06.2021
Customer service officer
Shubham Housing Development Finance
02.2019 - 02.2020
Customer service associate retention & activation
GE Capital
10.2017 - 10.2018
Bachelor of arts -
IEC UNIVERSITY
07.2015 - 05.2018
Bachelor insurance risk management - undefined
EIILM UNIVERSITY SIKKIM
07.2009 - 05.2012