JANAK SINGH
Gurgaon
Summary
Experienced professional with exceptional time-management and leadership skills. Successfully Demonstrated ability to effectively prioritize tasks and adapt to changing environments. Proven track record of successfully mentoring and motivating team members, fostering a collaborative work culture. Seeking new opportunities to leverage my expertise in driving organizational success.
Overview
12
12
years of professional experience
Work History
Promoted as Services Consultant Band 3
Policybazaar
Gurgaon
04.2024 - Current
- Provided technical assistance to customers with service-related inquiries.
- Assisted in the implementation of new services and products for clients.
- Developed customer service strategies to ensure client satisfaction.
- Allocating work and managing 25 associates team .
- Manage all Entire Term insurance medical for term insurance including NRI ,HNi while working with TPA MDI,Medibuddy HI.Gowelnext ETC
Senior associate consultant
Policybazaar
Gurgaon
06.2021 - Current
- Guided and advised individuals regarding the necessary documentation and facilitated efficient scheduling of medical appointments through collaboration with Medical Third-Party Administrators (TPAs) and insurers, resulting in expedited insurance processes
- Managed the customer service operation, ensuring smooth and efficient operations
- Implemented strategies to improve customer satisfaction and retention rates, resulting in a 15% increase in customer loyalty
- Developed and implemented customer service policies and procedures, resulting in a 10% reduction in response time
- Collaborated with cross-functional teams to identify and resolve customer issues promptly, leading to a 25% decrease in customer complaints
- Utilized CRM software to track customer interactions and analyze data
- Streamlined the customer feedback process.
Associate
Paytm Insurance
09.2020 - 06.2021
- Guided and advised individuals on necessary documentation and facilitated efficient scheduling of medical appointments
- Collaborated with Medical Third-Party Administrators (TPAs) and insurers to expedite insurance processes
- Successfully streamlined insurance procedures resulting in quicker turnaround times for policy issuance
- Assisted clients in understanding insurance policies and resolving any issues or concerns they may have had
- Maintained accurate records and documentation to ensure compliance with regulatory requirements.
Customer service officer
Shubham Housing Development Finance
02.2019 - 02.2020
- Provided exceptional customer service to clients seeking various types of home loans, including loan against property, renovation repair, plot plus construction, top-up loans and Mortgage loan
- Successfully assisted customers in navigating the loan application process, ensuring all necessary documents were collected and submitted on time
- Demonstrated strong communication skills by effectively explaining loan terms and conditions to clients, ensuring they fully understood the details of their loans
- Developed and maintained positive relationships with clients, gaining their trust and loyalty through personalized attention and responsive support
- Collaborated with a team to streamline the loan approval process, resulting in faster turnaround times and improved customer satisfaction
- Actively promoted additional loan products and services to clients, resulting in increased cross-selling opportunities and revenue growth for the organization.
Customer service associate retention & activation
GE Capital
10.2017 - 10.2018
- Addressing SBI credit Card-related inquiries promptly and efficiently
- Demonstrated a strong ability to build and maintain relationships, resulting in increased customer loyalty and repeat business
- Enhanced customer satisfaction by retaining SBI credit card customers and delivering exceptional customer service while employed by GE Capital
- Ensured customer loyalty through effective problem-solving and proactive communication
- Streamlined processes resulting in improved efficiency and timely resolution of customer inquiries
- Maintained strong relationships with clients, fostering loyalty and driving repeat business.
Admission Counsellor
RK education services
gwalior
08.2012 - 06.2015
- Counseled students and their parents to facilitate successful admissions into various universities
- Established rapport with students and parents, effectively addressing their concerns and providing guidance
- Assessed students' academic backgrounds and career goals to offer personalized recommendations for university choices
- Collaborated with university admission offices to enhance students' chances of acceptance through effective communication and follow-up
- Conducted in-depth research on universities, programs, and scholarships to provide comprehensive information to students and parents
- Organized and conducted workshops and seminars to educate students and parents about the university application process and requirements
- Managed a database of students' academic records, ensuring accuracy and confidentiality of information
- Developed strong relationships with universities and maintained up-to-date knowledge of admission requirements and procedures.
Education
Bachelor of arts -
IEC UNIVERSITY, Baddi
07.2018
Bachelor insurance risk management -
EIILM UNIVERSITY SIKKIM
07.2012
Skills
- Exceptional time-management and leadership skills
- Ability to effectively prioritize tasks and adapt to changing environments
- Mentoring and motivating team members
- Collaborating with cross-functional teams
- Customer service
- CRM software utilization
- Streamlining processes
- Strong communication skills
- Building and maintaining relationships
- Problem-solving
- Proactive communication
- Database management
Languages
English
Advanced
C1
Timeline
Promoted as Services Consultant Band 3
Policybazaar
04.2024 - Current
Senior associate consultant
Policybazaar
06.2021 - Current
Associate
Paytm Insurance
09.2020 - 06.2021
Customer service officer
Shubham Housing Development Finance
02.2019 - 02.2020
Customer service associate retention & activation
GE Capital
10.2017 - 10.2018
Admission Counsellor
RK education services
08.2012 - 06.2015
Bachelor of arts -
IEC UNIVERSITY, Baddi
Bachelor insurance risk management -
EIILM UNIVERSITY SIKKIM
Similar Profiles
ABISHEK KOULABISHEK KOUL
Sales and Marketing Executive at PolicybazaarSales and Marketing Executive at Policybazaar
Kabir AroraKabir Arora
Sales Executive at PolicybazaarSales Executive at Policybazaar
Rishika SaxenaRishika Saxena
Sr Executive-Human Resource at PolicyBazaarSr Executive-Human Resource at PolicyBazaar
Akram RazaAkram Raza
Verification Executive at PolicybazaarVerification Executive at Policybazaar
Smriti RanaSmriti Rana
Technical Architect & Lead at Builder.aiTechnical Architect & Lead at Builder.ai