JANAK SINGH
Gurgaon
Summary
Experienced professional with exceptional time-management and leadership skills. Successfully Demonstrated ability to effectively prioritize tasks and adapt to changing environments. Proven track record of successfully mentoring and motivating team members, fostering a collaborative work culture. Seeking new opportunities to leverage my expertise in driving organizational success.
Overview
12
12
years of professional experience
Work History
Promoted as Services Consultant Band 3
Policybazaar
Gurgaon
04.2024 - Current
- Provided technical assistance to customers with service-related inquiries.
- Assisted in the implementation of new services and products for clients.
- Developed customer service strategies to ensure client satisfaction.
- Allocating work and managing 25 associates team .
- Manage all Entire Term insurance medical for term insurance including NRI ,HNi while working with TPA MDI,Medibuddy HI.Gowelnext ETC
Senior associate consultant
Policybazaar
Gurgaon
06.2021 - Current
- Guided and advised individuals regarding the necessary documentation and facilitated efficient scheduling of medical appointments through collaboration with Medical Third-Party Administrators (TPAs) and insurers, resulting in expedited insurance processes
- Managed the customer service operation, ensuring smooth and efficient operations
- Implemented strategies to improve customer satisfaction and retention rates, resulting in a 15% increase in customer loyalty
- Developed and implemented customer service policies and procedures, resulting in a 10% reduction in response time
- Collaborated with cross-functional teams to identify and resolve customer issues promptly, leading to a 25% decrease in customer complaints
- Utilized CRM software to track customer interactions and analyze data
- Streamlined the customer feedback process.
Associate
Paytm Insurance
09.2020 - 06.2021
- Guided and advised individuals on necessary documentation and facilitated efficient scheduling of medical appointments
- Collaborated with Medical Third-Party Administrators (TPAs) and insurers to expedite insurance processes
- Successfully streamlined insurance procedures resulting in quicker turnaround times for policy issuance
- Assisted clients in understanding insurance policies and resolving any issues or concerns they may have had
- Maintained accurate records and documentation to ensure compliance with regulatory requirements.
Customer service officer
Shubham Housing Development Finance
02.2019 - 02.2020
- Provided exceptional customer service to clients seeking various types of home loans, including loan against property, renovation repair, plot plus construction, top-up loans and Mortgage loan
- Successfully assisted customers in navigating the loan application process, ensuring all necessary documents were collected and submitted on time
- Demonstrated strong communication skills by effectively explaining loan terms and conditions to clients, ensuring they fully understood the details of their loans
- Developed and maintained positive relationships with clients, gaining their trust and loyalty through personalized attention and responsive support
- Collaborated with a team to streamline the loan approval process, resulting in faster turnaround times and improved customer satisfaction
- Actively promoted additional loan products and services to clients, resulting in increased cross-selling opportunities and revenue growth for the organization.
Customer service associate retention & activation
GE Capital
10.2017 - 10.2018
- Addressing SBI credit Card-related inquiries promptly and efficiently
- Demonstrated a strong ability to build and maintain relationships, resulting in increased customer loyalty and repeat business
- Enhanced customer satisfaction by retaining SBI credit card customers and delivering exceptional customer service while employed by GE Capital
- Ensured customer loyalty through effective problem-solving and proactive communication
- Streamlined processes resulting in improved efficiency and timely resolution of customer inquiries
- Maintained strong relationships with clients, fostering loyalty and driving repeat business.
Admission Counsellor
RK education services
gwalior
08.2012 - 06.2015
- Counseled students and their parents to facilitate successful admissions into various universities
- Established rapport with students and parents, effectively addressing their concerns and providing guidance
- Assessed students' academic backgrounds and career goals to offer personalized recommendations for university choices
- Collaborated with university admission offices to enhance students' chances of acceptance through effective communication and follow-up
- Conducted in-depth research on universities, programs, and scholarships to provide comprehensive information to students and parents
- Organized and conducted workshops and seminars to educate students and parents about the university application process and requirements
- Managed a database of students' academic records, ensuring accuracy and confidentiality of information
- Developed strong relationships with universities and maintained up-to-date knowledge of admission requirements and procedures.
Education
Bachelor of arts -
IEC UNIVERSITY, Baddi
07.2018
Bachelor insurance risk management -
EIILM UNIVERSITY SIKKIM
07.2012
Skills
- Exceptional time-management and leadership skills
- Ability to effectively prioritize tasks and adapt to changing environments
- Mentoring and motivating team members
- Collaborating with cross-functional teams
- Customer service
- CRM software utilization
- Streamlining processes
- Strong communication skills
- Building and maintaining relationships
- Problem-solving
- Proactive communication
- Database management
Languages
English
Advanced
C1
Timeline
Promoted as Services Consultant Band 3
Policybazaar
04.2024 - Current
Senior associate consultant
Policybazaar
06.2021 - Current
Associate
Paytm Insurance
09.2020 - 06.2021
Customer service officer
Shubham Housing Development Finance
02.2019 - 02.2020
Customer service associate retention & activation
GE Capital
10.2017 - 10.2018
Admission Counsellor
RK education services
08.2012 - 06.2015
Bachelor of arts -
IEC UNIVERSITY, Baddi
Bachelor insurance risk management -
EIILM UNIVERSITY SIKKIM
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