JANAKI L
TECH AND CUSTOMER SUPPORT
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Relationship Manager
NoBroker.com
07.2024 - 03.2025
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Negotiated and closed complex deals with key clients, securing significant revenue streams.
- Back to Back Recognition from Achievers Club
SOFTWARE AND WEB DEVELOPMENT
IIITDM KANCHEEPURAM AND CODEBIND TECHNOLOGIES
06.2023 - 08.2023
- Analyzed and works with Real time OTT and E-commerce Platform like Netflix and Amazon
- Built responsive and interactive web applications with HTML5, CSS3, JavaScript, and React
- Implemented UI/UX design principles to create a seamless user experience
- Validated real-time inventory management system featuring a customizable user interface, diminishing backend SQL errors by 15 Percent and accelerating data processing speeds by 200 milliseconds per transaction
FRONT- END DEVELOPMENT
MEISTER-GEN TECHNOLOGIES - IIT
12.2022 - 02.2023
- Designed and implemented a database schema in MySQL to efficiently store and retrieve transactional data for a financial tracking application
- Discovered a Payment Gateway using Python, JS and SQL to manage client data, track interactions, generate Transaction, improving client security by and integrating with Popular Payment Methods
- Built a real-time inventory management system using HTML CSS and JS for the frontend and SQL for backend operations, ensuring Customizable User Interface
- Automated data validation and migration tasks using Python, reducing manual errors
- Diminishing backend SQL errors by 17 Percent and accelerating data processing speeds by 250 milliseconds per transaction
Education
Higher secondary school -
Government Girls Higher secondary school
Thanjavur, Tamilnadu 06.2019 - 03.2020
B.E - Computer Science and engineering
Vaigai College Of Engineering
Madurai, Tamilnadu 08.2020 - 05.2024
Skills
Responsive Web design
Multi tasking
HTML/CSS
PC Hardware Knowledge
Logical Approach
Php
VS Code
Excel
Relationship management
Customer service
Excellent communication
Issue resolution
Timeline
Relationship Manager
NoBroker.com
07.2024 - 03.2025
SOFTWARE AND WEB DEVELOPMENT
IIITDM KANCHEEPURAM AND CODEBIND TECHNOLOGIES
06.2023 - 08.2023
FRONT- END DEVELOPMENT
MEISTER-GEN TECHNOLOGIES - IIT
12.2022 - 02.2023
B.E - Computer Science and engineering
Vaigai College Of Engineering
08.2020 - 05.2024
Higher secondary school -
Government Girls Higher secondary school
06.2019 - 03.2020
Coursework
- Full Stack
- Database Management
- UX/UI
- Power BI
- Web Design
- System Programming
- Front-End Development
Extra-Curricular Activities
Conducting Webinars, Seminars and mentoring Juniors and peers. Event Coordinator in Association conducted in College. Silambam state level Player.
Coursework
- Full Stack
- Database Management
- UX/UI
- Power BI
- Web Design
- System Programming
- Front-End Development