Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JANAKI MURAHARI

KURNOOL

Summary

Technical Support Engineer with expertise in SQL and root cause analysis. Improved service delivery through effective CRM management and streamlined ERP processes. Achievements include enhancing operational efficiency by 20% through actionable insights and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Software Engineer

Royal Swiss Auto Services LLC
Hyderabad
06.2024 - Current
  • Utilized Centra CRM to manage customer relationships and track interactions, enhancing service delivery.
  • Implemented Focus ERP to streamline processes, manage inventory, and optimize order-to-cash cycle.
  • Generated reports with Crystal Reports and SQL to deliver actionable insights for decision-making.
  • Managed service requests via Jira, ensuring timely resolution of technical issues.
  • Developed complex SQL queries to extract data from company databases, supporting finance and inventory management.
  • Maintained data integrity across systems, facilitating accurate reporting and analysis.

Technical Support Engineer

TCS
Hyderabad
10.2023 - 12.2023
  • Analyzed application data to assess performance and identify bugs.
  • Executed root cause analysis of bugs, outlining effective solutions.
  • Developed and implemented test plans, scripts, and cases based on requirements.
  • Coordinated resolution efforts with development team to address complex issues.
  • Conducted all testing activities according to established schedules.

APPLICATION SUPPORT SPECIALIST

WIPRO
Hyderabad
02.2022 - 10.2023
  • Troubleshooted and resolved application issues escalated from end users & complete root cause analysis of defects.
  • Worked and coordinate with development team & project managers to assess issues and resolutions.
  • Participate in problem analysis meetings with clients, receives and initiates ticket/task from application users/client, list product change requests.
  • Route the problem on to the relevant people if it is beyond scope and update and close ticket/task in a timely manner.
  • Assist post deployment application testing.
  • Offered go-live support during critical activation period for smooth implementation.

TECHNICAL SUPPORT ENGINEER

HCL
Noida
11.2020 - 02.2022
  • Provide 24/7 technical support operations ensuring high availability for business-critical applications and customer service to a diverse range of customers.
  • Troubleshoot technical issues and provide solutions in a timely manner & track customer inquiries and document solutions.
  • Developed training based articles for repetitive issues to reduce down time by 20% & provided training and support to customers on the use of different software products.
  • Establish new users, manage access levels and reset passwords.

Education

B.Tech - CSE

Brindavan Institute of Technology And Sciences
Kurnool, Andhra Pradesh
10.2020

PUC - MPC

Sri Gayatri Juniot College
Kurnool, Andhra Pradesh
03.2016

SSC -

Tagore Vidyanikethan High School
Kurnool, Andhra Pradesh
03.2014

Skills

  • Programming languages: C, SQL, Java
  • Database management: MySQL
  • CRM and ERP systems: Centra CRM, SAP Crystal Reports, Focus ERP
  • Cloud platforms: Azure, AWS
  • Project management tools: JIRA, Confluence
  • Version control: Git
  • Monitoring tools: Splunk, Dynatrace
  • Service management: ServiceNow
  • Networking protocols: TCP/IP, DNS
  • Agile methodologies
  • Root cause analysis
  • Problem solving
  • Incident management

Accomplishments

  • Reduced System Down-Time Award Recognized for leading the effort that resulted in a 5% improvement in system uptime within one year.
  • Best Knowledge Transfer Initiative Awarded for designing and conducting over 20 knowledge transfer sessions, leading to increased team knowledge.
  • Customer Satisfaction Excellence Achieved a 95% customer satisfaction rate through dedicated problem-solving and effective support.

Timeline

Software Engineer

Royal Swiss Auto Services LLC
06.2024 - Current

Technical Support Engineer

TCS
10.2023 - 12.2023

APPLICATION SUPPORT SPECIALIST

WIPRO
02.2022 - 10.2023

TECHNICAL SUPPORT ENGINEER

HCL
11.2020 - 02.2022

B.Tech - CSE

Brindavan Institute of Technology And Sciences

PUC - MPC

Sri Gayatri Juniot College

SSC -

Tagore Vidyanikethan High School

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JANAKI MURAHARI