Janakiram Gali
Hyderabad
Summary
Innovative Senior Data Scientist recognized for high productivity and efficiency in task completion. Specialized in Amazon connect and conversation AI with 8 years of experience.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Senior Data Scientist
IBM
Hyderabad
10.2023 - Current
- Worked on Amazon connect Callback Feature.
- Call Flow Design. Development of flows including lambda integrations.
- Worked on Boto3 scripts for automating the manual tasks like adding quick connects updating the DB configurations.
- Worked on python for adding additional features like voicemails, call recording etc. using AWS lambda.
- Onboarding of agents to connect platform and fix the high severity issues in production.
- Good understanding and working knowledge on AWS Bedrock, Amazon Q, Customer profiles.
- Developing Lambda functions and Integration with Rest API.
- Worked on Dynamic Call Routing.
- Exploring the new features in amazon connect using GenAi and AgenticAi.
- Good knowledge on Data tables, Customer profiles.
- Worked on Custom vocabulary.
- Good experience on Contact lens features.
AWS Connect Consultant
Deloitte
Hyderabad
10.2021 - 08.2023
- Worked on Creating Contact flows as per the requirement.
- Creating chat bots using Lex and Integrating with Amazon Connect.
- Worked on Relational and NOSQL databases like Mysql and Dynamo DB.
- Developing Lambda functions and Integration.
- Worked on Creating routing profiles and Agent setup.
- Worked on Queue and Routing profiles
- Worked on Quickconnects
- Worked on automation tasks to reduce manual efforts in prod
- Worked on Restapi integration.
- Worked on modules, tasks, agent hierarchies
Cloud Engineer
Virtusa
Hyderabad
12.2017 - 10.2021
- Created all types of flows in amazon connect.
- Worked on Dynamic Call Routing and modules.
- Worked on both development and production environment using AWS services like Amazon connect, S3, Lambda, CloudWatch, IAM, DynamoDB, Event Bridge, Lex.
- Worked on error handling using CloudWatch logs.
- Good understanding of AWS Bedrock, Amazon Q, Customer profiles.
- Created AWS S3 buckets in the AWS environment to store files.
- Used IAM for creating roles, users, groups.
- Worked on both inbound and outbound flows.
- Worked on Amazon Polly, amazon transcribe.
- Worked on All types of quick connects.
- Worked on NOSQL database like Dynamo DB.
- Worked on Routing Profiles, Security Profiles.
Education
B.Tech - Computer Science And Engineering
Swarnandhra College Of Engineering & Technology
NarsapurSkills
- AWS services( S3, IAM, Cloudwatch, Lambda, Dynamodb, Event bridge, etc)
- Amazon Connect
- AWS Lex
- Python
- CI/CD
- Databases
- Rally
- Terraform
- GIT
Certification
- AWS Certified Associate Developer
- AWS Certified Connect Professional (Technical)
Languages
Python
Personal Information
Title: Senior Data Scientist and Amazon Connect Consultant
Languages
English
Proficient
C2
Timeline
Senior Data Scientist
IBM
10.2023 - Current
AWS Connect Consultant
Deloitte
10.2021 - 08.2023
Cloud Engineer
Virtusa
12.2017 - 10.2021
B.Tech - Computer Science And Engineering
Swarnandhra College Of Engineering & Technology