Janakiraman G

• Standardize the global process across all countries
• Create excel macros to simplify the process
• Discuss with delivery team to see the automation possibilities
• Have done UAT testing and successful migration from Oracle to SAP
• Prepared SOP's for migration projects
• Monitored project performance to identify areas of improvement and make adjustments.
• Connect with IT to deploy a workflow tool to perform refund process across the globe and training given to all the agencies.

Professional Experience:

• Trained new team members by relaying information on company procedures and safety requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintaining quality standards.
• Driven all operational calls and ensured to resolve operational issues related to the process
• Prepare a SLA and governance decks to discuss with internal and external management
• Directed and supervised team of 15 engaged in Training and development
• Assisted collectors with cash application issue resolution
• Handled multiple bank accounts receipt processing from ACH wires and Lockbox
• Submits invoices to the customers portal with 100% accuracy
• Handle unallocated cash report and allocate the payments to respective collector through get paid
• Have done a project in unapplied cash reduction
• Have done a client value project which is to identify the unearned cash discount and those discount amount should pay by the customers