Janakiraman L
Chennai
Summary
To be associated with an Organization that gives me scope to update my knowledge and skills in accordance with the latest trends and be part of a team that dynamically works towards growth of organization and gains satisfaction thereof.
Over 16+ years of experience in Banking and Financial Operations and Team Handling. Previously worked with HSBC Electronic Data Processing India Private Limited as Assistant Manager in Signature Scanning and Statements Processing Team. Has also worked with Account Termination Team in Senior Officer and Officer Grades. Work Experience with HSBC was for a period of 6.11 Years.
Overview
19
19
years of professional experience
Work History
Manager : Visa Debit Auth - CIBC
Tata Consultancy Services
04.2022 - Current
- Managed team of 11 associates processing expired debit transactions.
- Prepared and distributed daily, weekly, and monthly MIS reports.
- Conducted random sampling quality assurance on volumes handled by associates from the previous day.
- Received client requests and coordinated work assignments for associates.
- Led daily team huddles for process sharing.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Conducted orientation sessions for new employees to introduce workplace protocols.
- Interacted frequently with clients to understand their requirements.
- Established processes for monitoring customer satisfaction levels.
Assistant Manager : UAT Team – Westpac.
Tata Consultancy Services
04.2021 - 03.2022
- Developed test cases from FSD and use case documentation.
- Coordinated with IT-BA to obtain test case approval.
- Uploaded test cases to Jira.
- Execute test cases and attach evidence in Jira.
- Monitored defects until resolved.
- Participated in daily stand-up meetings and calls.
Assistant Manager : Standard Chartered
Tata Consultancy Services
08.2014 - 04.2021
- Evaluate risks detected by anti-money laundering assessment tools and document all findings thoroughly.
- Managed Chennai-based team's daily activities with 19 members.
- Assessed and resolved cases flagged by Detica system.
- Perform due diligence activities to ascertain relevant information about the entities in the public domain and in the available source system
- Maintain a current understanding of money laundering and terrorist financing issues, including policies, procedures, regulations, industry best practices, criminal typologies and developing trends
- Facilitated prompt action by in-country team for filing SAR.
- Performing UAT for country DSO(Enterprise Case Management ) implementation
- Developed UAT Test plan, Readiness tracker and Exit report for country DSO Implementation
- Updating RTM (Requirement Traceability Matrix) to cover all the functionalities
- Executing UAT test cases through automation tool for country DSO implementation
- Developed test cases based on the FSD and for the change requests raised by the SCB internal stakeholders.
- Documented defects using JIRA and HP ALM QC.
- Involved in Daily Standup Meetings and Calls, Interaction with Clients and Stake Holders for clear understanding of requirements
Assistant Manager : Citi Bank ( TPU )
Tata Consultancy Services
02.2013 - 08.2014
- Supervised a team of 10 members across Chennai and Mumbai for daily operations.
- Authorized NEFT/RTGS and Salaries, Account Closures, Issuances, Standing instructions, charge reversals and ECS
- Identifying the root cause of the Errors occurred and ensuring adequate Training / Understanding is given on the process
- Handling escalations and ensuring the resolution within TAT
- Weekly reporting related to reports such as Accuracy, Ageing and backlogs
- Providing regular updates on process changes and the delegation matrix for any process-related deviations.
- Designed and executed training programs for new hires on the operations floor.
Assistant Manager
HSBC Operations & Processing Enterprise (India) Private Limited
03.2006 - 02.2013
- Manage team of 15 officers overseeing daily operations.
- Handling Operations at PAN INDIA level for Signature Scanning which involves:
- The process of uploading Signatures for Savings & Corporate A/c’s
- Framing Signing Mandates from Corporate Board Resolutions
- Maintenances in Change of Signatures (Savings) & Authorized Signatories (Corporate)
- Implemented training programs for new hires on operations floor.
- Managing and coordinating for the execution of the request from customers & corporates like account closure request, new FD placement, Encashing of existing fixed deposit, renewing of fixed deposits, standing instructions for managing account credit and debit
- Monitoring exceptional and cashiers order report on a daily basis
- Performed daily reconciliation for unclaimed cashier order suspense accounts.
Education
Bachelor of Science - Computer Science
Gurunanak College
Chennai04-2004
Skills
- Retail banking
- AML - Transaction Monitoring
- Manual Testing / QC
- Client Relationship Management
- Team management and leadership
- Quality Assurance and Risk Assessment
- Client and stakeholder interaction
- Training and Development
- Operations Management
- Process Improvement
Accomplishments
- Has been awarded for successful reverse migration of process to Citi (CGSL).
- Awarded for successful testing and implementation of Production tracking tool (EG) in Transaction processing unit.
- Has been awarded HSBC Special Thanks Award for successful completion of the Project on Reconciliation of COP unclaimed suspense Accounts maintained by 47 Branches in India.
- Also been awarded HSBC Thanks Award for supporting other department operations during high volumes.
- Successfully migrated the Unclaimed cashier order revalidation process from investigation department resulting in reduction of TurnAround Time (TAT) by one day for request completion.
- Optimization of Financial transaction of the accounts resulted in the removal of the individual transaction slip and generated a consolidated transaction voucher control report resulted in significant cost saving and time.
- Designed and developed a macro for automating the daily balance confirmation in unclaimed cashier order suspense account in liaison with IT department.
- HSBC Hall of Fame Award for Error Free Processing and Excellent Service Quality.
Languages
- Tamil
- English
Additional Qualification
DNIIT, NIIT, Nungambakkam, Chennai
Personal Information
- Father's Name: Lingakumar. S
- Date of Birth: 09/17/83
Timeline
Manager : Visa Debit Auth - CIBC
Tata Consultancy Services
04.2022 - Current
Assistant Manager : UAT Team – Westpac.
Tata Consultancy Services
04.2021 - 03.2022
Assistant Manager : Standard Chartered
Tata Consultancy Services
08.2014 - 04.2021
Assistant Manager : Citi Bank ( TPU )
Tata Consultancy Services
02.2013 - 08.2014
Assistant Manager
HSBC Operations & Processing Enterprise (India) Private Limited
03.2006 - 02.2013
Bachelor of Science - Computer Science
Gurunanak College
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