SAP
Janani CV
Senior payroll & Implementation Specialist
Erode
Summary
Dynamic Senior Account Specialist in Payroll Implementation, offering extensive expertise in managing end-to-end UK payroll processes, system implementations, and fostering client engagement. Proficient in payroll legislation compliance, data migration, and process automation, with a proven ability to deliver accurate payroll while cultivating strong client relationships that drive operational excellence. Recognized for serving as the primary client lead, ensuring clear communication throughout project lifecycles and adeptly resolving complex client issues to enhance satisfaction and retention. Eager to leverage this wealth of experience within a forward-thinking organization prioritizing innovation and precision.
Overview
7
7
years of professional experience
Work History
Senior Account Specialist – UK Payroll Implementation
Zellis HR India Pvt. Ltd.
12.2022 - Current
- Delivered end-to-end UK payroll processing for multiple clients, ensuring accuracy, timeliness, and HMRC compliance.
- Spearheaded payroll system implementations, including data migration, parallel runs, UAT, and post-go-live support.
- Functioned as a Subject Matter Expert (SME) on UK statutory compliance (RTI, AE, SSP, SMP, SPP, SAP, NMW).
- Conducted payroll audits, reconciliations, and legislative reporting, including P60s and P11Ds.
- Handled client communication, delivering regulatory updates, resolving queries, and coordinating with internal teams.
- Liaised with HMRC, pension providers, and statutory bodies to ensure end-to-end compliance.
- Managed multiple implementation projects simultaneously, with a strong track record of on-time delivery.
- Trained and mentored junior team members, promoting process knowledge and team capability.
- Prepared and presented client performance insights during quarterly business reviews (QBRs).
- Collaborated cross-functionally with Product, Engineering, Marketing, and Finance for smooth service delivery.
- Recognized for client satisfaction, service reliability, and awarded Best Quarterly Performer and Employee of the Month.
Mortgage Underwriter
Sutherland Global Services
03.2021 - 11.2022
- Underwrote residential mortgage files to ensure accuracy, completeness, and regulatory compliance.
- Analyzed borrower documentation, including income, assets, credit, title, insurance, and appraisals.
- Expert in Fannie Mae, Freddie Mac underwriting guidelines, and GSE compliance.
- Utilized DU/LP (AUS) for loan assessment, re-runs, and eligibility validation.
- Conducted credit and collateral risk evaluations to support sound lending decisions.
- Calculated qualifying income and assessed DTI and LTV ratios.
- Issued underwriting decisions with applicable conditions, and maintained records in LOS (LQB).
- Reviewed risk indicators, resolved discrepancies, and ensured file accuracy.
- Managed escrow account validation and insurance document compliance.
- Delivered consistent underwriting quality, aligned with internal standards and industry regulations.
Administrative Assistant
RHEOMS
11.2018 - 02.2019
- Supported executive operations through order processing, scheduling, and documentation.
- Processed customer orders, and coordinated timely dispatch and delivery.
- Provided direct administrative support to the Director, including data tracking and reporting.
- Managed national and international calls; responded to inquiries, and routed communications efficiently.
- Maintained strong customer relationships by ensuring prompt, high-quality service.
- Composed and proofread internal and external communications, ensuring clarity and accuracy.
- Created and maintained reports using Microsoft Excel to support business analytics.
- Handled email correspondence and followed up on customer orders, deliveries, and service issues.
- Preserved confidentiality while managing sensitive information and documents.
- Coordinated with external vendors and clients, fostering positive working relationships.
Education
MA - Gandhian Studies
Mahatma Gandhi University
05-2020
BA - English Literature
Women's Christian College
04-2018
Higher Secondary Certificate -
Bharathi Vidya Bhavan Matric Hr. Sec. School
01.2015
Skills
- UK payroll operations
- Implementation of payroll systems
- Data migration expertise
- HMRC regulatory knowledge
- Knowledge of payroll regulations
- Payroll auditing expertise
- Payroll accuracy verification
- Automated enrollment processes
- Expertise in statutory payment regulations
- Client relationship management
- Efficient time management
- Skilled at managing multiple tasks
- Experience with payroll reporting tools
- Revenue generation
Software
WORKDAY
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge.
Janani
Timeline
Senior Account Specialist – UK Payroll Implementation
Zellis HR India Pvt. Ltd.
12.2022 - Current
Mortgage Underwriter
Sutherland Global Services
03.2021 - 11.2022
Administrative Assistant
RHEOMS
11.2018 - 02.2019
MA - Gandhian Studies
Mahatma Gandhi University
BA - English Literature
Women's Christian College
Higher Secondary Certificate -
Bharathi Vidya Bhavan Matric Hr. Sec. School
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