Janani G
Coimbatore
Summary
Dynamic Office Manager with expertise in team leadership, process improvement, and stakeholder management. Proven track record in developing SOPs and enhancing service delivery for over 500 customers.
Overview
10
10
years of professional experience
Work History
Office Manager & Project/Team Lead - Backend Operations (BPO)
Taigha India Pvt Ltd
Coimbatore
01.2020 - Current
- Led complete company incorporation including statutory documentation, tax filings, and establishing payroll functions.
- Developed SOPs for 20+ projects transitioned from US teams, coordinating cross-border communication and resource allocation.
- Managed customer/vendor databases (500+ customers, 200+ vendors), property accounting, payments, and audits.
- Directed daily customer experience operations, managing 100+ interactions via phone, email, and text.
- Oversaw scheduling, attendance, breaks, and served as first escalation point for operational issues.
- Conducted team meetings and coaching to improve standards and support knowledge transfer.
- Coordinated with US leadership and India development teams for system onboarding, CRM enhancement, and ISO 27001 compliance.
Associate - Quality Assurance
VWR, Avantor
Coimbatore
01.2016 - 12.2019
- Managed quality documentation and product certification for North American clients.
- Facilitated supplier/customer communication on product changes and complaint resolution.
- Created and maintained SOPs and process documentation.
Education
M.Sc. - Industrial Biotechnology
Bharathiar University
CoimbatoreB.Sc. - Biotechnology
PSG College of Arts & Science
CoimbatoreSkills
- BPO operations
- Back-office management
- Team leadership
- Coaching and mentoring
- Performance management
- Service delivery and escalation
- Quality assurance monitoring
- Stakeholder engagement
- Vendor management
- Standard operating procedure creation
- Knowledge transfer and training
- Process optimization
- Workforce scheduling and attendance
- Shift coordination
- Reporting and analytics
- Data analysis and compliance
- Regulatory adherence
- Information security protocols
- Customer experience enhancement
- Communication strategy management
- Microsoft Excel, Word, PowerPoint proficiency
- CRM and payroll systems expertise
Awards
- Taigha Best Employee Award - For office management and operational process setup.
- Outstanding Performer Award - For SOP standardization and successful project transition.
- Star Performer Gold & Silver - Consistent recognition for operational excellence at Avantor.
Timeline
Office Manager & Project/Team Lead - Backend Operations (BPO)
Taigha India Pvt Ltd
01.2020 - Current
Associate - Quality Assurance
VWR, Avantor
01.2016 - 12.2019
M.Sc. - Industrial Biotechnology
Bharathiar University
B.Sc. - Biotechnology
PSG College of Arts & Science