Janani Jaganathan

Work History

Finance Operations & Service Management

Tata Consultancy Services Limited

01.2022 - Current

Company Overview: Project: GE HealthCare, United Kingdom
Spearheaded financial planning and $25M cost estimation for university hospitals across the UK, Europe, South Africa, and MEA, increasing operational efficiency by 100% across Delivery, Sales, Technical, and Commercial functions.
Achieved 10% quarterly cost savings through strategic budget optimization, aligning financial targets with CFO approvals and regional leadership expectations.
Drafted and managed international contracts and collaboration agreements, liaising with legal teams to ensure regulatory compliance and timely implementation in research and healthcare projects.
Delivered accurate financial reports to executive boards and governance bodies using TM1, Smartsheet, and Microsoft Dynamics 365, enabling data-driven decision-making and audit readiness.
Led procurement and purchase order (PO) processing via Glprod (Oracle), Coupa, and Supplier S2 Portal, improving cost estimation accuracy and enhancing stakeholder financial efficiency.
Initiated and drove profitability analysis of hospital customers, collaborating with cross-functional teams to transition high-risk accounts into profitability within two quarters.
Directed the IP Cleanup Project via Service Cloud, validating product install statuses, aligning assets with active contracts, and improving customer service workflows.
Line-managed administrative teams, overseeing workload distribution, conducting performance reviews, and delivering professional development training via Moodle and internal tools.
Supported the development of grant proposals, prepared detailed budgets, and collaborated with pre-award teams to secure external research funding.

Business Analyst

Tata Consultancy Services Limited

01.2021 - 01.2022

Company Overview: Project: GE Cytiva Buckinghamshire, United Kingdom
Collaborated with cross-functional stakeholders to gather, document, and validate business requirements for system migration projects, ensuring alignment with business objectives.
Analyzed and interpreted business needs to create clear and actionable requirement specifications, supporting system enhancements and process redesign.
Conducted gap analyses to identify process inefficiencies, system limitations, and areas for improvement in workflows, tools, and data management strategies.
Led stakeholder engagement efforts, including scheduling and facilitating meetings with clients, users, and technical teams, to ensure seamless migration from legacy systems to SharePoint (40 sites) and Salesforce (30 SFDC workflows).
Delivered efficient archiving solutions, successfully managing the migration and organization of 20,000 legacy files while maintaining data integrity and compliance standards.
Documented user stories and project requirements in JIRA, developed process flow diagrams, and served as a liaison between technical teams and business stakeholders to translate requirements into technical deliverables.
Analyzed existing business processes to identify and resolve bottlenecks, contributing to improved operational efficiency and user satisfaction.
Generated data-driven insights by analyzing trends and producing interactive Power BI dashboards and reports, supporting decision-making and tracking project performance via Service Cloud.

Compliance Manager

Tata Consultancy Services Limited

01.2018 - 01.2021

Company Overview: Project: TATA, Corporate Finance
Managed billing operations for approximately 600 customers monthly across APAC and MEA regions, ensuring adherence to billing compliance standards and optimizing invoicing accuracy.
Conducted in-depth training sessions for customer billing teams on compliance processes, covering invoice generation and submission via TATA PCM system, hand delivery, local invoicing, and direct customer system uploads.
Delivered expert guidance on variance analysis, identifying discrepancies and implementing corrective actions to enhance billing efficiency and reduce financial risk.
Conducted financial risk analyses, forecasted billing trends, and provided recommendations to streamline and improve end-to-end billing operations.
Ensured strict adherence to data privacy regulations, including GDPR and CCPA, by developing and enforcing processes to protect sensitive customer and financial data.
Executed internal audits to assess compliance with organizational policies and regulatory requirements, identifying non-conformities and recommending corrective actions.
Investigated data breaches and non-compliance incidents, collaborating with internal teams to implement effective remediation strategies and mitigate future risks.
Acted as the primary point of contact for regulatory bodies, preparing and submitting all required reports, documentation, and compliance updates in a timely and accurate manner.

PMO (Project Management Officer) Lead

Tata Consultancy Services Limited

01.2016 - 01.2018

Company Overview: Project: Carlsberg Breweries, Copenhagen, Denmark & Sears Holding Corporation, Illinois, USA
Managed resource allocation for 250 employees across USA, Mexico, and India, collaborating with Resourcing teams to develop workforce plans aligned with project demands.
Led resource optimization initiatives, overseeing project costs, monitoring utilization, and ensuring efficient allocation to maximize operational performance.
Designed and implemented Fluidity and Churn plans to distribute resources equitably, ensuring alignment with dynamic project requirements and timelines.
Directed the full cycle of resource allocation/de-allocation, managed timesheet submissions and approvals, and maintained accurate records of nightshift allowances for employees.
Calculated resource units, time & material counts, and supported monthly billing estimation processes by contributing accurate resource data for finance teams.
Generated customer invoices, ensuring accuracy and completeness before submission for client review and approval.
Established robust reporting frameworks, including Open Requirement Reports, Allocation Summaries, Aging Reports, performance decks, scorecard evaluations, and onboarding/offboarding reports, enabling data-driven resource management decisions.

Accounts Payable – Manager & SME

Tata Consultancy Services Limited

01.2014 - 01.2016

Company Overview: Project: Toys R Us, New Jersey, USA
Spearheaded the smooth transition of the AP process for a global retail client, leading end-to-end knowledge transfer and team onboarding activities.
Mentored and developed team members through continuous training, addressing performance gaps and enhancing overall team capability.
Processed high-volume invoices (up to 800 per day) while managing VAT exceptions and applying a 3-way match in SAP, ensuring transactional accuracy and regulatory compliance.
Handled issue resolution directly with vendors and internal teams via email and phone, ensuring timely clearance of exceptions and payment holds.
Oversaw workload allocation and prioritized invoice processing to meet payment deadlines, maintaining optimal cash flow management.
Consistently achieved 100% SLA adherence and maintained near-perfect KPI and CPI scores, delivering high-quality operational outcomes.
Produced and presented process performance reports (daily, weekly, and monthly), providing leadership with clear visibility into operational metrics and process health.
Leveraged Power BI and Tableau for actionable insights, identifying trends and bottlenecks to enhance AP process efficiency and accuracy.
Led team meetings and performance reviews, ensuring continuous improvement, motivation, and alignment with business objectives.

Accounts Payable – Team Lead

Tata Consultancy Services Limited

01.2007 - 01.2014

Company Overview: Project: HD Supply, Florida, USA
Collaborated with cross-functional teams (Finance, Procurement, Compliance) to resolve complex invoice discrepancies and ensure smooth procure-to-pay (P2P) operations.
Developed and standardized AP process documentation and SOPs to improve onboarding efficiency and process consistency.
Implemented control checks and internal compliance audits to minimize financial risks and strengthen AP process governance.
Assisted finance leadership with cash forecasting by providing accurate data on pending payables and expected disbursements.
Coordinated with external auditors during financial year-end close, ensuring accurate AP records and timely submission of requested documents.
Streamlined invoice exception handling by introducing process enhancements that reduced manual intervention and improved first-time resolution rates.
Facilitated vendor master data maintenance activities, ensuring supplier records were up-to-date and compliant with company policies.
Partnered with IT to support SAP system upgrades and troubleshoot AP module issues, enhancing overall system performance and user experience.

Financial Transaction Executive

Perot Systems (DELL)

01.2004 - 01.2007

Specialized in Accounts Payable processing specific to medical billing transactions, ensuring compliance with healthcare billing standards.
Accurately processed 300+ Demo Entries per month, including patient insurance updates, achieving a 99.9% data accuracy rate.
Managed Charge Entry Transactions for coded healthcare services, processing approximately 14,000 charge account entries monthly with 100% accuracy and within the defined Turnaround Time (TAT).
Ensured seamless integration of patient data into billing systems, supporting revenue cycle management and reducing billing errors.

Summary

Overview

Work History

Finance Operations & Service Management

Business Analyst

Compliance Manager

PMO (Project Management Officer) Lead

Accounts Payable – Manager & SME

Accounts Payable – Team Lead

Financial Transaction Executive

Education

Master of Business Administration -

Bachelor of Science -

Skills

Application Expertise

Certification

Timeline

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