Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Janani Mohan

Chennai

Summary

A versatile and detail-oriented IT professional with experience in technical support, business analysis, and RPA development. Demonstrates a strong ability to bridge technical solutions with business needs through automation, data analysis, and user-focused application design. Proficient in Power Platform (PowerApps, Power Automate, Power BI) with hands-on expertise in ticketing systems and IT service desk operations. Known for problem solving, process optimization, and stakeholder collaboration, with a proven track record in providing user-centric solutions, maintaining SLA adherence, and enhancing digital workflows. Recognized for adaptability, effective communication, and a commitment to continuous improvement in dynamic, cross-functional environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Service Desk Associate

Dexian India Technologies Private limited
Chennai
07.2022 - Current
  • Managed technical support for hardware, software, and network issues while ensuring high end-user satisfaction.
  • Provided Tier 1 assistance across an employee user base, resolving issues promptly and effectively.
  • Troubleshot diverse systems including Windows, macOS, Office 365, and mobile devices via multiple channels.
  • Utilized ticketing systems such as ServiceNow and Jira for logging and managing support requests.
  • Escalated more complex technical challenges to advanced support teams for resolution.
  • Facilitated onboarding/offboarding by creating accounts and provisioning necessary hardware.
  • Documented all interactions and solutions meticulously to strengthen internal knowledge resources.
  • Achieved high customer satisfaction ratings through dedicated service and problem-solving expertise.

Junior iOS Developer

Doodleblue Innovations
Chennai
09.2021 - 04.2022
  • Designed tailored frameworks to optimize iOS app performance while reducing development time.
  • Leveraged XCode, UI Kit, CocoaPods, and Bindings throughout development processes.
  • Developed applications targeting iPhone, iPad, and Mac platforms.

Education

B.tech - IT

Misrimal Navajee Munoth Jain Engineering College (MNMJEC)
Chennai, Tamil Nadu

HSC/Intermediate -

Sri Vijay vidyalaya Matric higher secondary school
Dharmapuri, Tamil Nadu

Skills

  • Technical support and troubleshooting
  • Incident management and SLA adherence
  • Operating system and hardware support
  • Networking and remote access
  • Customer service and collaboration
  • Knowledge base and management systems
  • ServiceNow and Jira proficiency
  • Active Directory and group policy management
  • VMware and remote desktop solutions
  • Antivirus and VPN implementation

Certification

  • Rapid Mendix Developer
  • Microsoft Power Platform Fundamental

Accomplishments

  • Awarded for extending efforts beyond boundaries in supporting ShareFile Migration Project.

Timeline

IT Service Desk Associate

Dexian India Technologies Private limited
07.2022 - Current

Junior iOS Developer

Doodleblue Innovations
09.2021 - 04.2022

B.tech - IT

Misrimal Navajee Munoth Jain Engineering College (MNMJEC)

HSC/Intermediate -

Sri Vijay vidyalaya Matric higher secondary school

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Janani Mohan