Janani S
salem,TN
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people, understand their wants, needs, and desires, and deliver legendary service on every interaction. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and the ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Overview
6
6
years of professional experience
Work History
Operations Executive
MAHENDRA NEXTWEALTH IT INDIA PVT.LTD
06.2023 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support AI operations.
- Having skills in the technology and tools that use AI can empower individuals to harness the power of machine learning, data analysis enabling them to extract valuable insights from large datasets, develop predictive models, and create innovative solutions.
Executive Assistant
Sri Vinayaka Paper Boards
01.2019 - 03.2023
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Customer Associative
First Source Solution Ltd.
09.2016 - 07.2017
- Tracking the email, following up with the client, and getting things done on time
- Working with Clients and clarifying their queries
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Back Office / Tele-Sales
Getrental Info Services
07.2014 - 03.2016
- Inspect equipment and read order sheets to prepare for delivery to users
- Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long-distance, pay telephone, and mobile
Education
BE - Computer Science
04.2014
GPA: 68.9
High School Diploma - Computer Technology
04.2011
GPA: 77.8%
High School Diploma - undefined
04.2008
GPA: 66.8%
Skills
- Database Management
- Multimedia application
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Backend support
- Technical support
- Operations management
- Performance analysis
Languages
English
Tamil
Telugu
Training
- National Level Seminar on SECURITY ISSUES AND CHALLENGES IN ETHICAL networks.
- Implant Training on Automation Testing and Live Projects at MNC in ISTQ solutions Pvt. ltd Bangalore.
- Presented paper at NATIONAL CONFERENCE on 'HEART RATE CHANGES DURING RELIVED HAPPINESS AND ANGER USING ANDROID APPLICATIONS' at AL-AMEEN Engineering College, Erode.
Disclaimer
I, Janani, hereby acknowledge that the details furnished above are true to the best of my knowledge.
Personal Information
- Date of Birth: 11/29/92
- Gender: Female
- Nationality: India
Timeline
Operations Executive - MAHENDRA NEXTWEALTH IT INDIA PVT.LTD
06.2023 - Current
Executive Assistant - Sri Vinayaka Paper Boards
01.2019 - 03.2023
Customer Associative - First Source Solution Ltd.
09.2016 - 07.2017
Back Office / Tele-Sales - Getrental Info Services
07.2014 - 03.2016
C.S.I.Polytechnic College - High School Diploma, Computer Technology
P.D.R.V. Higher Secondary School - High School Diploma,
Mahendra College of Engineering - BE, Computer Science
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