Janani Venugopal

Achievements

• Awarded Best in Class for performing well with the newly introduced automation tool in 2016
• Spot ovation for reducing exceptions in 2017
• Awarded for hitting more targets as compared to other team members in 2018
• Spot Ovation for handling complaints and queries of the customers without compromising on daily targets in 2019
• Silver medal for supporting in a very critical situation in 2015 during the flood
• Loving OurValues(LOV) Award for receiving several appreciations from Relationship
• Managers in 2019
• LOV and SPOT ovation for learning new processes quickly and achieving the target in 2020
• Awarded a bronze medal for quickly trained in new projects and achieving the targets in 2022

Risk and Control

• Ensure adherence to all process specific and generic controls as per AYIC (Are You
• In Control) for self and promote it within the team.Ensure no ER and no operational loss
• Drive data quality culture across the department
• SME (Subject Matter Expert)
• Lead a team of 35 employees with an efficient, decisive, and thoroughly professional
• Trained many new employees about the process as well as the company’s rules and regulations
• Provided excellent customer service, resolved issues, maintaining customer relationships
• Resolved work-related problems and prepared and submitted progress and other reports
• Established Work schedule and procedures and coordinated activities with other employees
• Helped in reducing the exception percentage by implementing the new initiative
• Maintaining rapport with our clients and handling client visits at the office
• Assisting Other members in the team in achieving their target and training the new members of the team
• Monitoring and coordinating the process within the team and guiding them
• Coordinating with the team leaders and preparing the documents or reports
• Capable of analyzing the critical situation and handling them
• Maintaining the reports and conducting daily or weekly huddles
• Assist in various administrative data gathering and produce daily, monthly, quarterly and ad-hoc reports and related analysis
• Act as backup within the team and leader
• Responding to emails and queries to the UK Exceptions Team about processes or projects
• To ensure all reporting timelines are met as per the agreed Turn around time
• Extra-curricular activities

Sports

• Won medals and trophies in sports.
• I was a house captain and a sports captain in my high school.
• Won championship in school and best team award.

Roles and Responsibilities

• 7Having + years of work experience and got promoted as a Team Leader
• My main role is Customer Service and Operations Analyst
• Administrating account types, processing, verifying, and recording documents and forms
• Assist in drafting and updating documents and correspondence
• Perform searches on individuals and entities using external/Internal applications
• Perform ad-hoc tasks for the manager and Director
• Coach and mentor junior staff on best practices
• Doing KYC checks for the customers and detecting suspicious activity and detecting activity of suspicious persons like fraud requests, overdrafts, and bad debts
• Participate in special projects and initiatives
• Organize office operations and procedures
• Taking care of all the automation activities.
• Focused on Critical people capabilities skills
• Worked with other leaders which built trusted advisor behavior and critical thinking.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response for the mail queries.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching agreed goals.