JANANI Y
Perungalathur
Summary
Results-driven professional with extensive experience at Renault Pvt Ltd, specializing in customer service and operational efficiency. Proven expertise in lead generation and communication, consistently surpassing sales targets while building robust client relationships. Strong problem-solving and teamwork skills contribute to business growth and enhanced customer satisfaction. Accomplished Telesales Executive with a history of success in outbound sales, and a commitment to continuous training for optimal brand representation.
Overview
2
2
years of professional experience
Work History
DMS Executive
Kun auto motive pvt ltd
Chennai
04.2024 - 05.2025
- Administering and communicating daily activities in a timely manner to the Manager.
- Performing the given tasks then and there, efficiently.
- Made outbound calls to potential customers to promote products, exceeded sales targets on a consistent basis.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted regular outreach activities including outbound calls, emails, text messages. for lead generation purposes.
- Conducted market research to identify new opportunities for business growth.
- Developed strong relationships with potential customers through consistent follow-up contact.
- Achieved established sales targets by generating new customer accounts.
- Provided technical guidance and support to users in troubleshooting DMS issues.
- Negotiated deals and handled complaints or objections.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Performed follow-up calls to customers regarding their inquiries or orders.
Process Associate
Wipro pvt ltd
09.2023 - 03.2024
- Resolved customer service inquiries promptly while ensuring high-quality standards.
- Maintained accurate transaction records in compliance with company guidelines.
- Analyzed key performance indicators to develop effective operational strategies.
Education
Bachelor of Commerce - corporate secretaryship
Madras University
Chennai05-2023
Skills
- Leadership and teamwork
- Effective communication
- Problem-solving
- Customer service
- Collaboration
- Lead generation
- Operational efficiency
- Sales strategies
Accomplishments
- I was department secretaryship
- Increased client retention by 50% by implementing an efficient grievance resolution process and customer feedback system
- Led a project that finished days ahead of schedule and fixed tool errors before the deadline
- Received 90% positive customer survey results
- Improved sales team efficiency by 15% through the implementation of a new DMS training program
- Maintained accurate records of customer interactions and transactions
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
DMS Executive
Kun auto motive pvt ltd
04.2024 - 05.2025
Process Associate
Wipro pvt ltd
09.2023 - 03.2024
Bachelor of Commerce - corporate secretaryship
Madras University
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