JANANISHREE SENTHILKUMAR

Work History

Supervisor - HR Operations

Koch Business Solutions India Pvt Ltd

Bangalore

08.2022 - Current

Ensuring accurate and timely processing of payroll for employees, including calculating wages, deductions, and taxes.
Directing and managing payroll staff, assigning tasks, and providing guidance on payroll procedures and regulations.
Reviewing payroll reports and data for accuracy, identifying discrepancies, and taking corrective actions as needed.
Responding to employee inquiries regarding payroll, taxes, and benefits, and resolving any issues or concerns.
Ensuring compliance with federal, state, and local payroll regulations and tax laws, and staying updated on changes in legislation.
Generating payroll-related reports for management, accounting, and auditing purposes, and analyzing payroll data to identify trends or anomalies.
Working closely with human resources and finance departments to coordinate payroll-related activities, such as new hires, terminations, and budgeting.
Identifying opportunities to streamline payroll processes, improve efficiency, and enhance accuracy through the use of technology or procedural changes.
Providing training to payroll staff on new processes, software, or compliance requirements, and fostering professional development within the team.
Ensuring accurate and secure record-keeping of payroll documents, including timesheets, tax forms, and payroll registers.
These tasks may vary depending on the organization’s size, industry, and payroll system used.
Compile and present HR operational reports according to the set schedule
Acting as a mediator and resolve employee disputes (especially for severe disputes)
Working on project transitional activities and its stabilization
Managing the day-to-day activities of the team
Conducting Weekly performance reviews. Contributing to the growth of the company through a successful team. Delegating tasks to team members
Creating a pleasant working environment that inspires the team

Team Leader - HR Operations

Alight | NGA HR

11.2020 - 07.2022

Managing the day-to-day activities of the team
Developing and implementing a timeline to achieve targets as expected by the clients
Conducting quarterly performance reviews
Contributing to the growth of the company through a successful team
Delegating tasks to team members
Creating a pleasant working environment that inspires the team
Worked on Post-production issues and Year-End Activities
Configured off-cycle Process Model for posting payroll results after reversals
Responsible for all interfaces and enhancements related to SAP from PeopleSoft
Performing all the required testing for to go-live
Configured wage types required for Year-end Adjustments and done Adjustments using IT0221 subtype YANA and YAWA
Documented the adjustment process and transferred knowledge to the user to conduct adjustment through adjustment workbench
Created new wage types, Tax Combo and assigned to taxability model for new created specification for Processing Class 71 to make FUTA calculation only
Customized the Tax-locator Functionality
Involved in Analysis, Testing and Application of Year-End HRSP's
Configured of new Garnishment rule and creating a new Remittance rule for the Garnishments
Garnishment Adjustment (0216) was used to refund, correct balance, and release garnishment
Configured Wage types for clearing Claims
Solved an issue regarding the calculation of wrong taxes because of the wrong tax type combination for the tax authority
Coordinated with different (internal and external) teams for sending Tax data files for W2 processing
Training and developing documents for the end users, so they can manage on their own in future
Have managed more than four clients and have met the expected targets and have automated many processes to reduce the FTE which helps the clients to save more time and cost
Have implemented PCC in processing payroll for more numbers of employees on one click and it also helps in identifying the errors with description and Perner ids at once.

Executive (Human Resources Operations)

IBS Software Solutions

03.2020 - 11.2020

Handling USA, Canada, Singapore, Brazil, Australia, UK Payroll & Operations for IBS Software Employees
Oversaw the end-to-end responsibilities of the Corp taxation (1065 & 1120 C and S forms)
Managed the end-to-end employee and employer tax returns during the year end
Managed the end-to-end responsibilities of the team
Updating compensation details in ADP tool for payroll processing
Responsible for managing & administration of the company Payroll shared services and ensuring compliance and accuracy in monthly Payroll activities
Ensured timely and accurate delivery of payroll
Overall responsibility for payroll processing and administration
Manage certain time bound processes and ensure validation of data to be accurate and truthful
Ensuring timelines are met for salary disbursement and statutory compliance
Ensuring Employee Benefits including Employee reimbursements as per rules and regulations of income tax
Responsible for MIS and Analytics regarding payroll and employee benefits with Standardization of reports for better decision making
Verification & Reconciliation of monthly payroll
Calculation and deposit of monthly liability of TDS on salaries
Preparation & Submission of Quarterly and Annual TDS returns
Responsible for publishing monthly Payroll Dashboard
Ensure Monthly payroll provisions to Finance.

Senior HR coordinator (Human Resources Operations)

Cognizant Technology Solutions

04.2016 - 03.2020

Managing North America Payroll & Operations for 42000+ Cognizant Employees
Responsible in overseeing the common mailbox queries related to Amex, W4, NA Payroll, NA Benefits, NA Finances, HRSS Talents system
Managed the end-to-end responsibilities of the Corp taxation (1065 & 1120 C and S forms)
Managed the end-to-end employee W4, W2 and W2 and employer yearend tax filing and returns
Managed the end-to-end responsibilities of the team
Maintaining and working on tax balancing report, Transfer/New hires/rehires - Federal/State/ Local, multi-state tax coding and calculations, other tax calculation and corrections/balances adjustments
Coordinating with the Payroll Processing team in the day-to-day on cycle/off cycle payroll runs (Weekly / biweekly/ semi-monthly/ salaried)
Updating compensation details in HCM PeopleSoft 8.9 for payroll processing
Identifying problem areas in the overall process and initiate continuous improvement activities
Involved in preparation of revised HR process documents & process maps
Ensure client's quality expectation to be met at any given point
Successfully managed the team at 99% quality
Active participation in providing cross training of the other process to the team members
Share the identified errors and quality percentage of the Salary & Taxation to the Finance leads
Payroll process: Helped in streamlining the process and ensured that there are zero escalations
Automated few inputs which were manually updated and saved the process time of the team
With the help of Finances specialist, prepared few templates for the taxation process abiding to the US policies
Suggested the idea of building a common portal to the payroll team to ensure that all payroll details and communications are rightly place
Gained a wide knowledge on Separation process, Background Verification process, Employment Verification
Collect nominations from the BU heads for the awards & discuss with Talent Managers and publish the winners list.

Process Associate

Kgisl IT Solutions

05.2015 - 03.2016

Handling troubleshooting calls to set up the products for the customers. Managed the customer related queries regarding the products
Managed the end-to-end responsibilities of the team and by giving Knowledge Transfer to the other team members to manage calls.
Responding to incoming calls from customers experiencing technical issues.
Listening to customers descriptions of their technical issues, asking relevant questions, and diagnosing the root cause of the problem.
Offering step-by-step guidance to resolve technical issues over the phone, including troubleshooting software or hardware problems.
Using remote desktop tools or screen-sharing software to troubleshoot and resolve issues directly on customers’ devices.
Recording details of each customer interaction, including the problem reported, steps taken to resolve it, and any additional notes for future reference.
Identifying issues that require specialized expertise or onsite support and escalating them to the appropriate department or technician.
Educating customers on how to prevent similar issues in the future and providing tips for optimizing their tech experience.
Following up with customers to ensure that the issue has been fully resolved and to gather feedback on the support experience.
Keeping up-to-date with the latest technology trends, product updates, and troubleshooting techniques to better assist customers.
Meeting key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and first-call resolution rates.

Summary

Overview

Work History

Supervisor - HR Operations

Team Leader - HR Operations

Executive (Human Resources Operations)

Senior HR coordinator (Human Resources Operations)

Process Associate

Education

Undergraduate - B.sc Computer Technology

HSC - undefined

Skills

Professional Snapshot

Accomplishments

Interests

Disclaimer

Timeline

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