Technical professional with a strong foundation in both financial services and customer centric support. Demonstrates excellent communication, problem-solving, and relationship-building skills. Adept at managing client needs, handling high-pressure situations, and ensuring service excellence across diverse operational areas
Handled calls and chats for customers, providing technical support, subscription assistance, and device troubleshooting. Ensured high customer satisfaction through clear communication, timely resolution, and professional service.
Delivered branch banking services and cross-sold financial products while managing teller operations. Handled customer accounts, cash transactions, and built client relationships with a focus on service excellence and compliance.
- Communication & Interpersonal Skills
- MS Excel, MS Office
- Oracle Flex cube Banking Software
- Inbound & Outbound Customer Handling
- Zendesk Tool
- Customer relationship management
- Communication & Interpersonal Skills
- MS Excel, MS Office
- Oracle Flex cube Banking Software
- Inbound & Outbound Customer Handling
- Zendesk Tool
- Customer relationship management