J Anantha Krishnan
Salesforce Admin
Chennai
Summary
Experienced Salesforce Administrator/Solution Consultant with Ten years of proven success in effectively managing and overseeing large-scale, complex databases. Efficient administrator eager to leverage knowledge in cloud-based database management systems. Skilled in database security, backup and recovery with good understanding of automation and containerization tools. Team-oriented with stong work ethic. High-performing professional with extensive experience managing large-scale, complex databases. Skilled in SQL and database management systems. Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
Work History
Team Lead/Sr Salesforce Admin
Softsquare Solution
1 2019 - Current
- Strong Experience in Sales cloud,Service cloud and Field service(Service Max).
- Data Modelling ,Role hierarchy and Security Configuration.
- Trained new team members by relaying information on company procedures and safety requirements.
- Designed strategic plan for component development practices to support future projects
- Managed schedules accepted time off requests and found coverage for short shifts
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Supervised team members to confirm compliance with set procedures and quality requirements also assisted them technically on Admin and Apex/Lightning development.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Salesforce Business Analyst /Salesforce Administrator
Softsquare Solution
06.2015 - 11.2019
- Designed and developed data pipelines,data models to acquire, clean and process data.
- Generated ad-hoc reports to evaluate specific business requirements
- Analyzed data to identify root causes of problems and recommend corrective actions
- Developed complex dashboard and reporting tools to track business performance metrics
- Optimized data access and storage to improve performance of analytics systems
- Generated standard and custom reports to provide insights into business performance
- Collaborated with stakeholders to identify business needs and data sources
- Developed and implemented data governance policies and procedures.
- Created dashboards to monitor and track key performance indicators
- Developed customized reports, summarizing and presenting data in visually appealing format
Salesforce Developer
Softsquare Solution
05.2014 - 05.2015
- Tested functionality, performed debugging and carried out modifications to conduct quality checks
- Developed and documented test cases and scenarios for Sales Cloud
- Wrote Apex triggers and Visualforce pages
- Updated programs as per user needs and developed codes that were in accordance to specifications.
- Identified and supported business process requirements and development needs
- Tested functional compliance of company products
- Wrote [Type] code for inbound and outbound web services
Education
BE Computer Science And Engineering - Computer Science And Engineering
Annai Vellankanni College of Engineering
Nagercoil 08.2011 - 06.2014
Diploma in Computer Science - Computer Science And Programming
Sun Polytechnic College
Nagercoil 06.2008 - 06.2011
10th Std - 10th Std
SLB Govt Higher Secondary School
Nagercoil 01.2005 - 06.2006
Skills
Salesforce Admin,
Data Modelling,
Role hierarchy and Security configuration,
Flows,
Rules,
Data Loader,
Apex,
Triggers,
Lightning,
Classic ,
Data massaging ,
Data visualization,
Sql,
Data integration,
MS Office,
Jira,
GitHub, Bitbucket,
VS Code,
ServiceNow,
Project Planning
Project Experience
- SYRMA SGS - Sales cloud and SAP Integration Security and Role Hierarchy & Stage tracking Implementation.
- Johnson Controls - ServiceMax implementation for multiple countries for Role Hierarchy and profile configuration.
- Nibhav Elevators - Salesforce Consultant.
- Nislo Research - Sales cloud implementation,Web Chat with Omni Channel.
- United Here Health - Import utility,Configured reports, dashboards, profiles, roles, and permission sets.
- SyncFusion - Configured sharing, security, and multi-country pick-lists.
Languages
English
Tamil
Certification
2019-03
Timeline
Salesforce Business Analyst /Salesforce Administrator
Softsquare Solution
06.2015 - 11.2019
Salesforce Developer
Softsquare Solution
05.2014 - 05.2015
BE Computer Science And Engineering - Computer Science And Engineering
Annai Vellankanni College of Engineering
08.2011 - 06.2014
Diploma in Computer Science - Computer Science And Programming
Sun Polytechnic College
06.2008 - 06.2011
10th Std - 10th Std
SLB Govt Higher Secondary School
01.2005 - 06.2006
Team Lead/Sr Salesforce Admin
Softsquare Solution
1 2019 - Current
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