JANAPRIYA R
Coimbatore,Tamil Nadu
Summary
Professional Catalog Specialist with strong focus on team collaboration and achieving results. Skilled in data management, inventory control, and catalog accuracy. Reliable and adaptable to changing needs, ensuring high quality and efficiency. Known for excellent communication and problem-solving abilities.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Catalog Associate
Amazon.com
07.2022 - Current
- Managing the entire process related to listing, catalog updates brand wise and inventory management on website using various software and tools by adhering to the standard operating procedure
Customer Service Associate
Amazon
Chennai
07.2020 - 07.2022
- Managed approximately 30-40 incoming calls from the US customers to assist on their order or Amazon account related queries
Senior Coordinator- HR
Cognizant Technology Solutions
Chennai
11.2009 - 06.2014
- Takes overall responsibility of the candidates shortlisted
- Explain the company policies
- Collect and handover the education, experience certificates to the Background verification team
- Assist the candidates in completing the on boarding formalities, (Pre-Joining & Post-Joining)
- Get connected with the candidates and assist till the date of joining
- Directing the candidates in completing the post joining formalities
Technical Support Executive
Sutherland Global Services
11.2007 - 09.2009
- Dealing Technical issues with Dell Portables (Both HW AND SW)
- Selling Dell Accessories to the Customers
- Dealing issues with Internet Explorer 7 & 8
- Resolving Network issues
- Dealing issues with the Telephone line
- Selling Bell Accessories & Maintenance Plan
Customer Support Executive
Voice Soft Technologies
Coimbatore
06.2007 - 08.2007
- Coordinating with the Customers regarding the products of the Manufacturer
Education
MBA - HRM
Loyola College of Arts & Science
Chennai 01.2010 - 01.2012
Bachelor of Science - CS
Maharaja Arts And Science College
Coimbatore 01.2004 - 01.2007
Skills
- Adaptability to Emerging Technologies
- Product Cataloging
- Excel Proficiency
- Photo Editing Proficiency
- Brand Recognition Strategies
- Time Management Focused
- Inventory Management
- Effective Multitasking
- Strong Verbal Communication
- Self-Driven Initiative
Accomplishments
- Wow and Opel Award in Cognizant-2011
- Understandability Ambassadors Award 2020-Amazon
- RAP Champion Award-2021 Amazon
- Received lot of Live call customer appreciation
- More than 5 Customer obsession awards (2020-2022)-Amazon
Credits And Certificates
- Stood Department First in my academic during II, IV and VI Semesters
- Secured II Rank in I and V Semester and Third in III Semester
- Won Prizes in Essay writing, Speech, Drawing and Handwriting competitions
- Active member of all Extra Curricular Sports and Cultural Activities
- Secured First Class with Distinction in Graduation
- Secured First Class with Distinction in Post-Graduation.
Personal Information
- Age: 39
- Father's Name: M.Rajendran
- Spouse's Name: K.Saravanan
- Date of Birth: 12/27/85
- Gender: Female
- Marital Status: Married
Disclaimer
I hereby declare that all the information given above is true to the best of my knowledge.
Timeline
Catalog Associate
Amazon.com
07.2022 - Current
Customer Service Associate
Amazon
07.2020 - 07.2022
MBA - HRM
Loyola College of Arts & Science
01.2010 - 01.2012
Senior Coordinator- HR
Cognizant Technology Solutions
11.2009 - 06.2014
Technical Support Executive
Sutherland Global Services
11.2007 - 09.2009
Customer Support Executive
Voice Soft Technologies
06.2007 - 08.2007
Bachelor of Science - CS
Maharaja Arts And Science College
01.2004 - 01.2007
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