JANARDAN H. BHOGAN

• Joined as Service Engineer
• Promoted as Team Leader
• Transferred to Mumbai and managing Customer Support for Export Market from April 2016
• Steering complete gamut of production, service, technical and customer support operations in the company
• Managed shop floor activities for ensuring smooth production process
• Extending customer support for overseas clients
• Supervised complete installation and commissioning of machines at customer location
• Delivered service support post installation
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Generated repeat business through exceptional customer service.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Led daily operational activities to ensure team efficiency and productivity.
• Coordinated cross-departmental communication to align strategic objectives.
• Led cross-functional teams to enhance operational efficiency and streamline processes.
• Developed training programs for staff, improving skill sets and team performance.

• Role:
• Administered complete servicing, inspection and testing activities for pharma machines
• Performed inspection/FAT and dispatch activities
• Led troubleshooting efforts for complex service issues, ensuring high levels of customer satisfaction.
• Improved service response times by implementing streamlined workflow processes and best practices.

• Role:
• Used a variety of hand & power tools, fixtures, work instructions and test equipment to perform a series of operations and correctly assemble/test blenders and material handling equipment
• Oversee assembly workflows, ensuring adherence to safety and quality standards.
• Mentor junior engineers, fostering skill development and promoting teamwork.
• Actively participated in continuous improvement initiatives within the organization, identifying areas for optimization and implementing changes that drove efficiency gains.

Executed complete assembly and servicing of solid dosage machines required in Pharma production

• Managed all aspects of Machine Assembly including
• Preparing work order to be accomplished by studying assembly instructions, blueprint specifications and parts lists
• Gathering parts, subassemblies, tools, and materials
• Positioning parts and subassemblies by using templates or reading measurements
• Followed detailed assembly instructions, processes and procedures