Competent results-oriented IT Head with 18 years of proven achievements in information technology with expertise in IT operations. Highly regarded for keen attention to detail, adherence to standards, and expert technical background; adept at directing diverse teams to achieve and exceed business objectives. Demonstrated excellent technical and analytical qualifications with outstanding customer service skills. Strong track record in creating strategies for improvement of internal operations and workflow for various departments and business operations, while providing a solid skill set in project documentation, budget planning, teamwork, and leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Deputy Manager IT (IT Head)
Bharat FIH Ltd (Foxconn Group)
05.2023 - Current
Managing entire end to end IT Operations and evaluating them to ensure IT Standards and Compliances with the company policies
Devised and Established IT Policies and Systems to support the implementation of strategies set by the management
Responsible for maintaining annual IT Budgets for Capex, Opex and effectively controlling the IT expenses and increase the IT revenue to the company
Analyzing Business requirements of all departments to determine their technology needs to improve the efficiency and productivity
Responsible for establishing and implementing global distribution IT strategies for ERP, MES and In house Applications
Driving the IT Applications roadmap, evaluating existing solutions and deployment needs based on the Business requirements
Drive the SAP landscape design review sessions and actively participate in ensuring that a robust application framework and roadmap is achieved for the SAP landscape in the organization
Responsible for Migration of SAP 4.6C to S/4 Hana and involved in Cut Over activities for data migration
Ensure that the SAP PTP/OTC functional design meets the business requirements of the Company
Maintaining IT Infrastructure which includes Computers, Servers, and Information Systems, IT Security, Communication systems and networking
Identifying and understanding the opportunities for Automations and digitalization for implementing Industry 4.0 Solutions
Spearheading team of IT Professionals for all IT Operational activities and ensuring their Performance are achieved as per organization goals and ensured they are motivated
Maintaining and Forecasting the IT Budgets and working towards minimizing the expenses and increase the productivity for the company
Maintaining ServiceNow application for IT service Management and ensure all the incidents and requests are handled as per the Service level agreements
Maintaining all IT Projects in Project management application for new request and change requests and required solutions are implemented on time without any breaches
Implementing effective IT Security plans to avoid Security threats for the computers, networks and Servers.
Manager IT
Flextronics Technologies India Pvt Ltd
10.2018 - 10.2022
Responsible for Managing IT Operations which involves Handling Project Management, IT Infrastructure, Manufacturing Execution Systems(MES),ERP Implementation and Support, Application Development and Support, IT Service Management, Digital Transformation and Smart Manufacturing (industry 4.0)
Acts as a single point of contact (POC) for the business strategic issues, and as a liaison between information services teams and the business partners
The ability to identify changes to the customer environment that could potentially impact the services provided
Provides education to partners with regards to IT strategy, value and service offerings
Managed IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Handled End to End IT project management and ensure all the projects, Change Requests and solutions are delivered on time without any breaches
Setting Digital strategy,and manage technology roadmaps,and governance in the areas of Factory Automations, IoT, RPA and DevOps
Handled IT Capex and Opex for all new Projects and drive to reduce the cost to the company
Handled Green field Project and set up complete IT Setup as per the Company Policies
Implemented In-house MES application for all manufacturing stages for real time traceability
Implemented Service Desk application for incident Management and Change Management and ensured all the Incidents and changes are handled as per SLA
Implemented procedures for architecture, designing, support, and maintenance of Active Directory, LDAP and IT infrastructure projects
Implemented Face readers for employees attendance to avoid the Manual touch in Biometric machine and also its very helpful towards this Covid Situation
Implemented Interactive Dashboards(Visual Factory Management) to have ease tracking of Real time data
Implemented ERP for all inward and outward movements in the company
Planned and Installed Physical and Virtual Servers and reduced the Operating expenses
Worked with the Cross functional teams for IT related kaizen Projects towards operational Improvements and reduced the Costs
Implemented IT Security policies to have effective controls of Endpoint metrics
All Services and applications has been configured to common tool called Flexsense which triggers auto mail and alerts for any error/Issues raised
Managing all IT vendor relationships and negotiated with and selected vendors for Telecommunications and Information Technology products, systems, and services
Providing end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements
Maintaining and Updating the IT assets on UpToDate at IT asset Management tool
Takes end-to-end accountability for the ongoing quality control, development and delivery of IT products and services for each assigned business area
Accountable for program execution and delivery in line with initiative objectives, benefits, and success criteria
Develops, shares, and leverages best practices across IT
Driving and review the IT Employees performance continuously and arrange necessary support to enhance their skills towards their career Developments (TRP-Talent Review Process).
Manager-IT
NHK F Krishna India Automotive Seating
06.2013 - 10.2018
Managed end to end IT operations which involves maintaining IT infrastructure, Application Development and Support, Project Management, IT Security, IT Governance
Prepared the IT budget for financial years based on customer Demands
Responsible for development and delivery of optimal and exceptional support of the SAP suite of solutions to support the strategic growth of the company
Maintained SAP Landscape administration which includes change and transport management using STMS and CHRAM (Emergency Changes and Routine Changes), Solution manager
Maintain BPP, Work Instructions, presentations pertaining to P2P in SAP
Partnered with all project team leads (Infrastructure, Security, PMO, Functional, Testing, and Master Data) to ensure integration and alignment in requirements, timeline, issues, and dependencies
Basic SAP Solution Manager Configuration for various process (e.g
Basic Solution Manager Configuration ,ChaRM Configuration, Incident Configuration, Monitoring Configuration, Reporting Configuration etc.) Business Process Operations & Monitoring :Job Scheduling Management, BPM - Alert Handling, BPM integration into Service Level Reporting; BPM – Setup, BPM functionality to specific products (e.g
CRM, SCM or SRM purposes) setup Application Monitoring, Set-Up System Monitoring, Activating/Deactivating SAP Solution Manager Monitoring ,End to End Root Cause analysis & Early Watch Alert (EWA), Setup Early Watch Alert
Implemented of Service Desk Management Process: Service Desk Message handling process, Creating Messages from an SAP System, Incident Management with External Help Desk, Work Center Incident Management, Interaction Center Web Client in SAP Solution Manager Service Desk, Maintain IMG for Service Desk, Create an IMG project for Service Desk Configuration
Implemented Manufacturing Execution System (MES) for barcode traceability in shop floor for material tracking in all production stages
Deployed Interactive Dashboards across the company for real time data tracking
Developed Business Contingency, Disaster Recovery Plan and Procedures
Developing Business Contingency, Disaster Recovery Plan and Procedures
Planned, prioritized and communicated all Change Controls within Information Technology teams and the business groups
Tracked and ensured all changes were completed and tested within prescribed time frames while ensuring little or no disruptions to the start of the production week
Providing stability for trading and production
Asset management is implemented through web based system for organization capital expenditure budget tracking.
Functional Analyst
Motherson Sumi InfoTech and Designs
05.2009 - 05.2013
Prepared functional specification documents for new changes in the ERP
Headed team of functional and technical consultants
Prepared Monthly Review presentations
Gather Client Requirements and Propose for new developments
Providing Trainings to Process Owners, stake holders and to designated Managers
Involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service
Involved in documenting the business process by identifying the requirements and also involved in finding the system requirements
Took part in data modeling and business modeling and preparation of Project plan, user acceptance testing
Detailed understanding of business functionality and took the responsibility of preparing the Functionality Test Plan which was used by testing team while doing their testing process
Involved in the meetings with Sr
Business Analyst and managers and understood various process plans, business process, and functionality in detail
Created test cases and test scripts
Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
Performed GAP analysis of business rules, business and system process flows, user administration, and requirements
Coordinated with Headquarters & South ERP practice to have trouble free & error Free implementation
Coordinated with all the functions for localization & standardization of eMpro ERP Implementation accordingly
Evolving processes for support, prioritizing incidents, escalating paths to internal IT teams and vendors, interacting with the teams regarding status and closure of incidents: ensuring that the processes are compiled with by the teams
Interfaced with Business, Operations, Info-security, Risk Management, Corporate Audit to ensure that all Tech operations met.
Business Analyst
PSP Technologies
05.2005 - 04.2009
Managed the Full SAP Project Life cycle including defining, planning,tracking and project completion
Involved in project Preparation activities like preparing a project plan for the complete spin-off project for MM module, Defining mandatory requirements for Migrating MM module transactional data and Master data
Involved in Blueprinting Phase of the SAP Spin-off project- documenting Functional Requirements, New Developments, Master data Migration, Transactional Data Migration
Tracking RICEF objects for the MM modules and gathering any changes or new developments with respect to it
Created functional specs for downloading and uploading attachments in PR and PO
Prepare and deliver formal presentations to prospects and customers
Preparation of business proposals addressing clients business needs
Design, development and debugging of ABAP Programs for reporting using Classical, Interactive and ALV Reporting
Worked in SAP Script and Smart forms
Work done was modification of existing SAP forms
Prepare complete Technical Specification based on the system requirement
Design the Database and Graphical User Interfaces for the system requirements
Prepare Program Specification, Coding Plan and Test Plan
Developed a report for Goods Receipt listing with Vendor Name
Created a report to get all the unrestricted stock of finished goods
Created a Classical Report to display a list of Purchase Requisitions with details like MRP controller, release date, unit of measure along with the standard details
Designed the Form for GRN (Goods receipt note).
Education
B.Tech - Information Technology
Anna University
01.2005
Skills
Databases and Data Visualization: SQL Server, Oracle , Power BI , Tableau
ERP: SAP S/4 Hana, SAP B1, EMPRO, Sync system, BAAN
SAP Technology :ECC, Ariba, PI, Enterprise Portal, Solution Manager, Business Objects, BW, ABAP, Basis