Janavi Manimaran

Experienced Technical Support Engineer with 5 years at HP Inc., providing end-to-end support for a wide range of HP printers, desktops, laptops, and all-in-one systems across consumer and commercial markets. Proven track record of resolving complex hardware, software, and network issues with high levels of customer satisfaction (CSAT) and first-call resolution (FCR). Adept at troubleshooting, root cause analysis, and delivering solutions under pressure. Skilled in remote diagnostics, escalation management, and cross-functional collaboration, successfully managing multiple support cases and enhancing repair processes. Known for clear communication, empathy, and a commitment to delivering world-class technical support. Recognized for mentoring team members and driving consistent improvements in service delivery.