JANEEN GALVEZ ORTIZ
Indianapolis
Summary
PROFESSIONAL SUMMARY
Skilled Outbound Lead with background in managing outbound sales processes, customer relationship management, and team leadership. Strengths include strategic planning, data analysis, and communication skills necessary for leading high-performing teams. Notable contributions include optimizing sales strategies and enhancing team productivity to drive business growth.
Overview
4
4
years of professional experience
Work History
Outbound Lead
ThyssenKrupp Materials
Indianapolis
10.2022 - Current
- Reviewed customer feedback from outbound calls to identify areas of improvement. cleared the customer request portal down to 0 open request on 2/16/2025
- Established processes for tracking and measuring the success of outbound campaigns. The Boeing and Standard consolidation process needed to be more controlled due to the timing of when tracking is updated and orders sold. I came up with the process of halting the Boeing process at noon to ensure the Boeing customers orders processed would make its way into the Gaylord and finalized by four pm.
- Assisted with training new employees on outbound call procedures and best practices. As a leader I strived to learn everything position in the shipping department to know and assist when issues occur I can one 100% run my department from start to finish.
- Generated creative ideas for improving overall efficiency of the outbound process. Problem solving and clearing to not printed red lights from 1,690 down to 105.
- Responded promptly to customer inquiries via phone or email. Great customer communication and Rolls Royce communication.
- Organized deliveries by sorting and stocking receivables
- Coached new staff preparing outgoing and receiving incoming shipments.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Upgrading in processes for shipping pack, shipping has included supports in the shipping packing process which include carts that have been placed in between the inspection station and the over pack station. The hourly rate from a pack station team went up from 25 a hour to 45 a hour.
Warehouse Forklift Operator
Kuehne + Nagel
Indianapolis
03.2021 - 09.2021
- Completed paperwork related to deliveries including bills of lading, packing slips.
- Performed daily pre-shift inspections on forklifts and other equipment.
- Collaborated with team members to complete tasks efficiently and accurately.
- Unloaded incoming supplies and placed them into designated storage areas.
- Checked finished products for quality assurance before loading them onto trucks for shipment.
- Maintained accurate inventory records and prepared reports for management.
- Organized items according to size, type, style, color, or product code.
- Operated forklift to transport goods throughout warehouse.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN05-2023
Skills
- Customer service
- Process improvement
- Employee training
- Team leadership
- Problem solving
- Time management
- Attention to detail
- Package shipment
- Warehouse operations
- Performance tracking
- Workflow planning
Timeline
Outbound Lead
ThyssenKrupp Materials
10.2022 - Current
Warehouse Forklift Operator
Kuehne + Nagel
03.2021 - 09.2021
High School Diploma -
Ben Davis High School