Janet Joseph
Lead Trainer
Delhi
Summary
Experienced and self motivated Learning & development Trainer with strong communication skills. Adept in developing and delivering comprehensive training programs for customer service personnel, bringing forth a proven track record of creating an environment that facilitates them to learn, grow, and excel in their roles.
Overview
9
9
years of professional experience
Work History
Traner II (Lead Training)
Iqor India Service Pvt India Ltd
04.2023 - Current
- To keep candidates focused by developing exciting and interesting lessons.
- To mentor and coach customer service staff.
- To monitor and evaluate the candidate's skill effectively.
- To work collaboratively in a multi professional team.
- Provide feedback to candidates on their progress and accurately access the needs of individual candidates.
- To participate and share responsibility within a curriculum team.
Seller Support (Trainer)
Amazon Development Centre Pvt Ltd
06.2022 - 04.2023
- Created and delivered engaging and informative presentations to support candidate's learning
- Provided individualized guidance and support to help candidates overcome academic difficulties and reach their goals
- Developed a mentorship program that provided individualized guidance and support to struggling candidates
- Commitment to continuous improvement and innovation
Trained Graduate Trainer
St. Francis School
04.2017 - 05.2021
- Shadowed under various staff members to understand day-to-day operations of the School
- Actively participated in training and development Meetings and Workshops
- Assisted Senior staff to maintain accurate record keeping of classes imparted and assignment submissions
Trainer
Ienergizer-Paytm
04.2016 - 07.2017
- Used storytelling and other creative techniques to engage learners and ensure understanding
- Monitored and evaluated employee progress to ensure learning objectives are met
- Designed an effective onboarding program that reduced onboarding time by 30%
- Facilitated virtual training sessions that resulted in higher employee satisfaction ratings
Sr. Customer Care Executive/Mentor
Snapdeal
10.2014 - 03.2016
- Provided excellent customer service and resolved customer issues, resulting in a 5-star rating on customer satisfaction surveys
- Analyzed customer data to identify trends and key drivers of customer satisfaction, resulting in a 40% increase in customer retention
- Conducted focused group discussions to identify customer needs and preferences, resulting in improved customer satisfaction
Education
Bachelor of Arts -
Delhi University
04.2001 -
B. Ed -
CCS University
04.2001 -
Skills
Instructional Design
undefinedTimeline
Traner II (Lead Training)
Iqor India Service Pvt India Ltd
04.2023 - Current
Seller Support (Trainer)
Amazon Development Centre Pvt Ltd
06.2022 - 04.2023
Trained Graduate Trainer
St. Francis School
04.2017 - 05.2021
Trainer
Ienergizer-Paytm
04.2016 - 07.2017
Sr. Customer Care Executive/Mentor
Snapdeal
10.2014 - 03.2016
Bachelor of Arts -
Delhi University
04.2001 -
B. Ed -
CCS University
04.2001 -
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