Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet Joseph

Lead Trainer
Delhi

Summary

Experienced and self motivated Learning & development Trainer with strong communication skills. Adept in developing and delivering comprehensive training programs for customer service personnel, bringing forth a proven track record of creating an environment that facilitates them to learn, grow, and excel in their roles.

Overview

9
9
years of professional experience

Work History

Traner II (Lead Training)

Iqor India Service Pvt India Ltd
04.2023 - Current
  • To keep candidates focused by developing exciting and interesting lessons.
  • To mentor and coach customer service staff.
  • To monitor and evaluate the candidate's skill effectively.
  • To work collaboratively in a multi professional team.
  • Provide feedback to candidates on their progress and accurately access the needs of individual candidates.
  • To participate and share responsibility within a curriculum team.

Seller Support (Trainer)

Amazon Development Centre Pvt Ltd
06.2022 - 04.2023
  • Created and delivered engaging and informative presentations to support candidate's learning
  • Provided individualized guidance and support to help candidates overcome academic difficulties and reach their goals
  • Developed a mentorship program that provided individualized guidance and support to struggling candidates
  • Commitment to continuous improvement and innovation

Trained Graduate Trainer

St. Francis School
04.2017 - 05.2021
  • Shadowed under various staff members to understand day-to-day operations of the School
  • Actively participated in training and development Meetings and Workshops
  • Assisted Senior staff to maintain accurate record keeping of classes imparted and assignment submissions

Trainer

Ienergizer-Paytm
04.2016 - 07.2017
  • Used storytelling and other creative techniques to engage learners and ensure understanding
  • Monitored and evaluated employee progress to ensure learning objectives are met
  • Designed an effective onboarding program that reduced onboarding time by 30%
  • Facilitated virtual training sessions that resulted in higher employee satisfaction ratings

Sr. Customer Care Executive/Mentor

Snapdeal
10.2014 - 03.2016
  • Provided excellent customer service and resolved customer issues, resulting in a 5-star rating on customer satisfaction surveys
  • Analyzed customer data to identify trends and key drivers of customer satisfaction, resulting in a 40% increase in customer retention
  • Conducted focused group discussions to identify customer needs and preferences, resulting in improved customer satisfaction

Education

Bachelor of Arts -

Delhi University
04.2001 -

B. Ed -

CCS University
04.2001 -

Skills

Instructional Design

Customer Service

Content Development

Conflict Resolution

Microsoft Excel

Needs Assessment

Collaboration

Communication

Timeline

Traner II (Lead Training)

Iqor India Service Pvt India Ltd
04.2023 - Current

Seller Support (Trainer)

Amazon Development Centre Pvt Ltd
06.2022 - 04.2023

Trained Graduate Trainer

St. Francis School
04.2017 - 05.2021

Trainer

Ienergizer-Paytm
04.2016 - 07.2017

Sr. Customer Care Executive/Mentor

Snapdeal
10.2014 - 03.2016

Bachelor of Arts -

Delhi University
04.2001 -

B. Ed -

CCS University
04.2001 -

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Janet JosephLead Trainer