Helping Stray Animals
Janet Massar
Executive Assistant
Gurgaon,HR
Summary
Dynamic Executive Assistant with a proven track record at Pathways World School, adept at managing executive calendars and maintaining confidentiality. Demonstrated meticulous attention to detail and strong problem-solving skills, streamlining communication and enhancing team coordination. Proficient in advanced MS Office applications, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Executive Assistant
Pathways World School
01.2024 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Assisted in administrative coordination, event planning, and documentation support for internal teams.
- Designed posters and creatives for internal communications and marketing using tools such as Canva and Microsoft Designer.
- Actively participated in cultural events, taking initiative in planning, promotion, and team coordination to support a positive and engaging work environment.
Service Advisor
British Airways
01.2023 - 01.2024
- Delivered comprehensive ticketing and customer support for British Airways, handling bookings, rebooking, flight disruptions, and baggage queries.
- Provided premium service to Gold and Silver Executive Club members, managing their travel needs with precision and care.
- Contributed to significant business growth by generating over £20,000 in sales revenue through personalized travel solutions and upselling.
- Resolved customer disputes and claims on the backend, ensuring timely and satisfactory outcomes.
- Operated proficiently on Amadeus and Sabre GDS platforms for all reservation and support tasks.
Service Advisor
IGT Solutions
12.2021 - 12.2022
- Managed both ticketing and sales processes for travel customers, ensuring accurate bookings, rebookings, cancellations, and fare queries.
- Proficient in Amadeus and Sabre GDS systems for end-to-end reservation and ticketing tasks.
- Delivered exceptional customer support while meeting sales targets and maintaining service quality.
- Key Achievement: Mentored and supported a new batch of team members during their On-Job Training (OJT), enhancing their confidence and operational readiness.
Education
Bachelor of Arts - Psychology
Indira Gandhi Open University
Delhi 04.2001 -
Certification Programme - Buisness Language
Diploma in Buisness Language
Gurgoan 04.2001 -
High School Diploma -
St Edmunds Higher Secondary School
Shillong 04.2001 -
Skills
Administrative support
Executive support
Office management
Information confidentiality
Calendar management
Customer service
Schedule management
Meticulous attention to detail
Strong problem solver
Document preparation
Professional and mature
Advanced MS office suite
Interests
piano
- Certified in Grade 4 Piano – Trinity College London
- Passionate about music and enjoy playing the piano during my free time for relaxation and creative expression
Timeline
Executive Assistant
Pathways World School
01.2024 - Current
Service Advisor
British Airways
01.2023 - 01.2024
Service Advisor
IGT Solutions
12.2021 - 12.2022
Bachelor of Arts - Psychology
Indira Gandhi Open University
04.2001 -
Certification Programme - Buisness Language
Diploma in Buisness Language
04.2001 -
High School Diploma -
St Edmunds Higher Secondary School
04.2001 -