Helping Stray Animals
Janet Massar
Executive Assistant
Gurgaon,HR
Summary
Dynamic Executive Assistant with a proven track record at Pathways World School, adept at managing executive calendars and maintaining confidentiality. Demonstrated meticulous attention to detail and strong problem-solving skills, streamlining communication and enhancing team coordination. Proficient in advanced MS Office applications, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Executive Assistant
Pathways World School
01.2024 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Assisted in administrative coordination, event planning, and documentation support for internal teams.
- Designed posters and creatives for internal communications and marketing using tools such as Canva and Microsoft Designer.
- Actively participated in cultural events, taking initiative in planning, promotion, and team coordination to support a positive and engaging work environment.
Service Advisor
British Airways
01.2023 - 01.2024
- Delivered comprehensive ticketing and customer support for British Airways, handling bookings, rebooking, flight disruptions, and baggage queries.
- Provided premium service to Gold and Silver Executive Club members, managing their travel needs with precision and care.
- Contributed to significant business growth by generating over £20,000 in sales revenue through personalized travel solutions and upselling.
- Resolved customer disputes and claims on the backend, ensuring timely and satisfactory outcomes.
- Operated proficiently on Amadeus and Sabre GDS platforms for all reservation and support tasks.
Service Advisor
IGT Solutions
12.2021 - 12.2022
- Managed both ticketing and sales processes for travel customers, ensuring accurate bookings, rebookings, cancellations, and fare queries.
- Proficient in Amadeus and Sabre GDS systems for end-to-end reservation and ticketing tasks.
- Delivered exceptional customer support while meeting sales targets and maintaining service quality.
- Key Achievement: Mentored and supported a new batch of team members during their On-Job Training (OJT), enhancing their confidence and operational readiness.
Education
Bachelor of Arts - Psychology
Indira Gandhi Open University
Delhi 04.2001 -
Certification Programme - Buisness Language
Diploma in Buisness Language
Gurgoan 04.2001 -
High School Diploma -
St Edmunds Higher Secondary School
Shillong 04.2001 -
Skills
Administrative support
Interests
piano
- Certified in Grade 4 Piano – Trinity College London
- Passionate about music and enjoy playing the piano during my free time for relaxation and creative expression
Timeline
Executive Assistant
Pathways World School
01.2024 - Current
Service Advisor
British Airways
01.2023 - 01.2024
Service Advisor
IGT Solutions
12.2021 - 12.2022
Bachelor of Arts - Psychology
Indira Gandhi Open University
04.2001 -
Certification Programme - Buisness Language
Diploma in Buisness Language
04.2001 -
High School Diploma -
St Edmunds Higher Secondary School
04.2001 -
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