Janeth E Gonzalez
Valparaiso
Summary
Experienced office manager and administrative professional with a strong background in transportation logistics, customer service, and team leadership. Skilled in optimizing productivity, ensuring compliance, and delivering operational efficiency in fast-paced environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Tier I
Amazon Fulfillment Center
Markham, IL
01.2026 - Current
- Sorting items, selecting the proper box size, packing orders securely, and applying shipping labels.
- Retrieving items from warehouse shelves and packing them into boxes for shipment.
- Ensuring products are undamaged and accurately sorted.
- Facilitates training for new hires, cross-trains current employees, and enforces safety and standard work.
Logistics Manager
Cater Transportation
Valparaiso, IN
07.2025 - 01.2026
- Researching and selecting reliable shipping carriers, 3PLs (third-party logistics providers), and transportation vendors.
- Negotiating rates, contracts, and service-level agreements (SLAs) to secure cost-effective and timely delivery options.
- Designing and managing the most efficient delivery routes and schedules to ensure goods arrive at their destination on time.
- Quickly troubleshooting supply chain disruptions, resolving customer complaints, and mitigating delays.
- Collaborating with suppliers and manufacturers to source materials and resolve delivery issues.
- Translate and ensure effective communication among non-English speaking employees, customers, and partners to foster collaboration and understanding.
- Travel to meet with customers to secure bids, negotiate rates, establish operational protocols, and discuss new business opportunities.
Office Manager
Estrada Loading
Valparaiso, IN
01.2020 - 06.2025
- Led daily transportation logistics for a multi-vehicle fleet, improving on-time delivery performance and reducing scheduling conflicts.
- Implemented cost-monitoring systems that reduced unnecessary expenses and improved budget accuracy.
- Developed and documented new process workflows that increased office productivity and reduced errors.
- Oversaw hiring, onboarding, and training for office and dispatch staff, improving team efficiency and retention.
- Ensured compliance with FMCSA, DOT, and state regulations, maintaining accurate records and audit readiness.
- Managed fleet maintenance schedules, coordinated repairs, and reduced downtime through proactive planning.
- Resolved delivery issues by collaborating with drivers, customers, and carriers to maintain service quality.
- Coordinated cross-functional teams to enhance supply chain efficiency and improve communication between departments.
- Introduced digital filing and tracking systems that improved data accuracy and accessibility.
Dispatcher
Arellano Trucking Inc
Gary, IN
03.2018 - 12.2020
- Scheduled daily loads and optimized routes to reduce fuel costs and maximize driver productivity.
- Tracked shipments in real time and provided proactive updates to customers and carriers.
- Investigated service delays and implemented corrective actions to prevent repeat issues.
- Supported vehicle maintenance coordination by monitoring mileage, service needs, and repair timelines.
- Built strong relationships with drivers, improving communication and reducing turnover.
- Assisted with billing and documentation to ensure accurate load records and timely invoicing.
Office Clerk
Wayne Tank and Trailer Repair
Gary, IN
06.2014 - 02.2018
- Processed customer orders, managed inventory, and maintained accurate parts and service records.
- Provided front-office support, answered inquiries, and ensured professional customer interactions.
- Created purchase orders, assisted with collections, and supported accounts receivable processes.
- Organized service schedules and coordinated with technicians to ensure timely repairs.
- Improved record-keeping accuracy by updating filing systems and standardizing documentation.
Skills
- Transportation & Logistics Coordination
- Regulatory Compliance (DOT, FMCSA)
- Inventory & Cost Management
- Project & Staff Management
- Customer Service & Conflict Resolution
- Data Analysis & Reporting
- Billing, Invoicing & Data Entry
- Employee Training & Onboarding
- Fleet Maintenance Coordination
- Dispatch Operations
- Microsoft Office & Digital Filing Systems
- Bilingual: English & Spanish
- Microsoft Excel (tracking, reporting, spreadsheets)
- QuickBooks or similar billing software
- TMS (Transportation Management Systems)
- Digital document management tools
Accomplishments
- Improved delivery-issue resolution time by implementing a standardized communication workflow.
- Reduced office supply costs by 15% through vendor negotiation and inventory tracking.
- Increased dispatch efficiency by reorganizing driver schedules and load assignments.
Certification
Hazardous Material Training - November 2025
Timeline
Tier I
Amazon Fulfillment Center
01.2026 - Current
Logistics Manager
Cater Transportation
07.2025 - 01.2026
Office Manager
Estrada Loading
01.2020 - 06.2025
Dispatcher
Arellano Trucking Inc
03.2018 - 12.2020
Office Clerk
Wayne Tank and Trailer Repair
06.2014 - 02.2018