Jangam Madhuri
HR Professional
Summary
Dynamic and detail-oriented Human Resources professional with over 6.5 years of comprehensive experience in HR operations, employee engagement, compliance, and HR policу implementation. Proven track record in fostering positive workplace environments, streamlining HR processes, and supporting strategic organizational goals. Adept at handling cross-functional collaboration, management, and customer service with precision and professionalism.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Product Compliance - Sr. Associate
Amazon
12.2024 - Current
- Investigate incidents of non-compliance or policy violations, document findings, and recommend appropriate disciplinary actions or improvements.
- Prepare and submit compliance reports to relevant authorities, management, or regulatory agencies.
- Develop and implement compliance-related crisis management plans in response to emergencies or incidents of non-compliance related to the product.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
HR Assistant II
Amazon
11.2020 - 12.2024
- Consult, coordinate and partner with our third-party administrator, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.
- Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon.
- Acted as a point of contact for employees, handling inquiries and providing support related to HR policies, benefits, and other HR-related queries.
- Approving leaves, taking decision on Pay check for US employees.
Corporate HR
Tech Mahindra
11.2018 - 09.2019
- Designed and implemented company-wide HR policies aligned with labor laws and organizational goals, enhancing compliance and workplace consistency.
- Maintained and optimized internal HR systems , resulting in streamlined workflows and improved data accuracy across core HR functions.
- Monitored key HR metrics and KPIs , using data insights to inform strategic decisions and identify opportunities for improvement in employee engagement and retention.
- Advised managers and staff on HR policies and procedures , serving as a trusted consultant and ensuring consistent policy application across departments.
- Streamlined HR operations , reducing administrative burden through process automation and standardization, leading to a measurable increase in HR team efficiency.
- Led targeted talent acquisition initiatives , attracting high-caliber professionals and reducing time-to-fill by implementing strategic sourcing techniques.
- Conducted fair and impartial workplace investigations into sensitive employee relations issues including harassment, discrimination, and misconduct, maintaining confidentiality and legal compliance.
- Supported performance management cycles , assisting managers in setting SMART goals, delivering constructive feedback, and addressing underperformance in a structured manner.
Customer Care Executive
Tech Mahindra
05.2017 - 08.2018
- Responded to customer inquiries and complaints across multiple channels (calls, emails, live chat), ensuring timely and effective resolution.
- Maintained a consistently high customer satisfaction rating by delivering exceptional service and support.
- Provided accurate, up-to-date information on Vodafone products, plans, billing, and technical issues.
- Recognized as Best Trainer and Internal Team Manager for excellence in leadership and knowledge sharing.
- Selected to coordinate New Hire Orientation , mentoring junior employees and ensuring smooth onboarding.
Education
MBA - Human Resource Management
Osmania University
Hyderabad, India 04.2019 - 01.2021
Skills
Talent Acquisition
Employee Relations
Compliance & Risk Management
HR Policy Development & Implementation
Compensation & Benefits
Conflict Resolution
People Management
Time Management & Prioritization
Accomplishments
- Top performer award for quarter 2 and quarter 3, 2022
- Recognition award for maintaining 100% Quality, 2021
- HR transformation Award for policy development, 2019
- Bravo award for best policy implementation, 2019
- Excellence award, 2018
Leadership Experience
- Nominated as best trainer and Internal team manager on numerous occasions.
- Nominated to co-ordinate with the Junior employee in regards to New Hire Orientation.
Certification
Understanding & Preventing workplace sexual harassment by Coursera Instructor network
Timeline
Understanding & Preventing workplace sexual harassment by Coursera Instructor network
05-2025
HR for People Managers by University of Minnesota from Coursera
04-2025
HRCI from Coursera
04-2025
Product Compliance - Sr. Associate
Amazon
12.2024 - Current
HR Assistant II
Amazon
11.2020 - 12.2024
MBA - Human Resource Management
Osmania University
04.2019 - 01.2021
Corporate HR
Tech Mahindra
11.2018 - 09.2019
Customer Care Executive
Tech Mahindra
05.2017 - 08.2018