Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Jang Bahadur Singh

Jang Bahadur Singh

Delhi

Summary

Fraud Risk Management professional with 10+ years of experience in investigating financial fraud, digital payment scams, and cyber incidents. Skilled in SQL-based fraud analysis, building dashboards, and scheduling automated reports. Expertise in preventive controls, RCA, regulatory reporting, and ensuring FRM compliance with RBI, NPCI, and law enforcement. Proficient in Python, ML/AI-driven risk models, and cross-functional collaboration to strengthen fraud risk frameworks.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Deputy Manager - Risk and Fraud Management

Paytm Payments Bank
03.2025 - Current

Compliance and Regulatory Risk Management

  • Spearheaded the implementation of all fraud risk-related circulars and compliance requirements from RBI, NPCI, and other regulatory bodies, ensuring timely adherence.
  • Engineered and codified 100+ high-impact risk rules based on NPCI/RBI guidelines, directly enhancing the platform’s security posture.
  • Strategically partnered with Product teams to integrate compliance updates and secured stakeholder sign-offs for all completed regulatory actions.

Fraud Investigations & Advanced Analytics

  • Led forensic investigations into sophisticated digital payment fraud (UPI, IMPS, RTGS, PPI, etc.), managing cases end-to-end from detection through resolution.
  • Developed and deployed 400+ new risk rules (fraud risk, velocity, blacklists, compliance, etc) using SCALA/Python and analyzed transactional/Profile data via SQL (Trino) to mitigate emerging fraud trends.
  • Collaborated with Data Science and Tech teams to implement preventive controls, alerts, and optimize ML models for improvement in detection efficiency.

Team Leadership & Operations

  • Directed a specialized team responsible for real-time transaction monitoring, AML processing, and handling complex fraud/LEA complaints.
  • Streamlined fraud risk operations by developing and standardizing SOPs, resulting in a reduction in average case resolution time.
  • Oversaw team training and performance, ensuring high accuracy in fraud detection and regulatory adherence.

Regulatory Reporting & Stakeholder Communication

  • Managed and ensured timely submission of critical regulatory filings, including RBI FMR 1, FIU reports, and quarterly CSITE reports.
  • Served as primary liaison for RBI, NPCI, and Law Enforcement Agencies (LEA) for all ad hoc risk inquiries and coordination.
  • Prepared and presented high-level risk reports and data analysis for Board-level forums, including the FMC (Fraud Monitoring Committee) and RMC (Risk Management Committee).

Deputy Manager - Risk and Fraud Management

One97 Communications Ltd (Paytm)
04.2024 - 03.2025
  • Led in-depth investigations of fraud incidents related to digital payments, UPI, wallets, and merchant platforms, ensuring end-to-end case handling and resolution.
  • Set up 150+ TPAP(Third Party Application Provider) UPI risk and compliance rules.
  • Coordinated with external stakeholders, including NPCI, RBI, police, and merchants for fraud escalations and compliance, preventing penalties, and ensuring timely reporting.
  • Created automated alert reports for daily monitoring of transactions and other trends using SQL.
  • Collaborated with cross-functional teams (Compliance, Tech) to implement preventive controls and process improvements, including modifications to ML models.
  • Monitored fraud trends and created risk rules using Python, analyzing data with SQL-Hive to mitigate emerging fraud schemes.
  • Supported real-time fraud surveillance by managing alerts and quick containment measures.

Deputy Manager - Risk and Fraud Management

Paytm Payments Bank
04.2018 - 03.2024
  • Spearheaded the implementation of all RBI, NPCI, and regulatory fraud risk circulars, ensuring timely compliance and maintaining robust governance standards.
  • Engineered and deployed 100+ high-impact risk rules based on regulatory guidelines (RBI/NPCI).
  • Collaborated with cross-functional teams to implement preventive controls and optimize Machine Learning (ML) models, increasing detection accuracy.
  • Developed and refined risk rules (velocity, blacklists) using Python and performed advanced transaction analysis via SQL (Trino) to counter new fraud vectors.
  • Managed a team of 50+ employees (including 4 Team Leaders) in Transaction Monitoring and Customer Fraud Complaints.
  • Managed the timely and accurate submission of all mandatory regulatory filings, including RBI FMR 1, FIU reports, and quarterly CSITE reports.
  • Promotions: Team Leader (April 218) -> Junior Manager (April 2019) -> Assistant Manager (November 2020) -> Deputy Manager (April 2022).

Team Leader - Fraud and Customer Support

One97 Communications Ltd (Paytm)
11.2016 - 03.2018
  • Managed investigations into fraud in PPI wallets and third-party merchants, specializing in detection, evidence gathering, and swift resolution.
  • Created SOPs for risk and fraud domains and focused on panel improvements for efficient case handling.
  • Led a team of 25+ employees, ensuring quality control, training, and performance in fraud support operations.

Contract Associate - Customer Support

S2 Infotech Pvt Ltd
04.2015 - 10.2016
  • Handled consumer helpline and grievance complaints for Paytm, including initial fraud detection and escalation.
  • Managed a team of 10+ employees, maintaining quality and productivity metrics.

Executive CS

iEnergizer
08.2014 - 03.2015
  • Provided customer support for EA Sports, gaining foundational experience in issue resolution.
  • Managed approximately 100 incoming emails per day from customers.

Education

Postgraduate Diploma - Business Administration

Annamalai University
Tamil Nadu
06.2021

Postgraduate Program - Machine Learning & AI

Amity University Online
Online
12.2020

B. Tech. - Electronics and Communication Engineering

Samalkha Group of Institutions (Kurukshetra University)
Haryana
07.2014

Skills

  • Data analysis using SQL, Excel, and Python
  • Tools: Salesforce, Freshdesk, Zendesk, Jira, Bitbucket, Jocata
  • General: MS Word, PPT, Excel
  • Cost analysis and savings
  • Operations management
  • Performance improvements

Certification

  • Postgraduate Program in Machine Learning & AI (Amity University, 2020)
  • Industrial Automation Training in PLC and SCADA
  • 6 Weeks Training in Embedded Systems
  • Currently pursuing certifications such as CFE (Certified Fraud Examiner).

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)

Timeline

Deputy Manager - Risk and Fraud Management

Paytm Payments Bank
03.2025 - Current

Deputy Manager - Risk and Fraud Management

One97 Communications Ltd (Paytm)
04.2024 - 03.2025

Deputy Manager - Risk and Fraud Management

Paytm Payments Bank
04.2018 - 03.2024

Team Leader - Fraud and Customer Support

One97 Communications Ltd (Paytm)
11.2016 - 03.2018

Contract Associate - Customer Support

S2 Infotech Pvt Ltd
04.2015 - 10.2016

Executive CS

iEnergizer
08.2014 - 03.2015

Postgraduate Diploma - Business Administration

Annamalai University

Postgraduate Program - Machine Learning & AI

Amity University Online

B. Tech. - Electronics and Communication Engineering

Samalkha Group of Institutions (Kurukshetra University)
Jang Bahadur Singh