Jang Bahadur Singh

Compliance and Regulatory Risk Management

• Spearheaded the implementation of all fraud risk-related circulars and compliance requirements from RBI, NPCI, and other regulatory bodies, ensuring timely adherence.
• Engineered and codified 100+ high-impact risk rules based on NPCI/RBI guidelines, directly enhancing the platform’s security posture.
• Strategically partnered with Product teams to integrate compliance updates and secured stakeholder sign-offs for all completed regulatory actions.

Fraud Investigations & Advanced Analytics

• Led forensic investigations into sophisticated digital payment fraud (UPI, IMPS, RTGS, PPI, etc.), managing cases end-to-end from detection through resolution.
• Developed and deployed 400+ new risk rules (fraud risk, velocity, blacklists, compliance, etc) using SCALA/Python and analyzed transactional/Profile data via SQL (Trino) to mitigate emerging fraud trends.
• Collaborated with Data Science and Tech teams to implement preventive controls, alerts, and optimize ML models for improvement in detection efficiency.

Team Leadership & Operations

• Directed a specialized team responsible for real-time transaction monitoring, AML processing, and handling complex fraud/LEA complaints.
• Streamlined fraud risk operations by developing and standardizing SOPs, resulting in a reduction in average case resolution time.
• Oversaw team training and performance, ensuring high accuracy in fraud detection and regulatory adherence.

Regulatory Reporting & Stakeholder Communication

• Managed and ensured timely submission of critical regulatory filings, including RBI FMR 1, FIU reports, and quarterly CSITE reports.
• Served as primary liaison for RBI, NPCI, and Law Enforcement Agencies (LEA) for all ad hoc risk inquiries and coordination.
• Prepared and presented high-level risk reports and data analysis for Board-level forums, including the FMC (Fraud Monitoring Committee) and RMC (Risk Management Committee).

• Led in-depth investigations of fraud incidents related to digital payments, UPI, wallets, and merchant platforms, ensuring end-to-end case handling and resolution.
• Set up 150+ TPAP(Third Party Application Provider) UPI risk and compliance rules.
• Coordinated with external stakeholders, including NPCI, RBI, police, and merchants for fraud escalations and compliance, preventing penalties, and ensuring timely reporting.
• Created automated alert reports for daily monitoring of transactions and other trends using SQL.
• Collaborated with cross-functional teams (Compliance, Tech) to implement preventive controls and process improvements, including modifications to ML models.
• Monitored fraud trends and created risk rules using Python, analyzing data with SQL-Hive to mitigate emerging fraud schemes.
• Supported real-time fraud surveillance by managing alerts and quick containment measures.

• Spearheaded the implementation of all RBI, NPCI, and regulatory fraud risk circulars, ensuring timely compliance and maintaining robust governance standards.
• Engineered and deployed 100+ high-impact risk rules based on regulatory guidelines (RBI/NPCI).
• Collaborated with cross-functional teams to implement preventive controls and optimize Machine Learning (ML) models, increasing detection accuracy.
• Developed and refined risk rules (velocity, blacklists) using Python and performed advanced transaction analysis via SQL (Trino) to counter new fraud vectors.
• Managed a team of 50+ employees (including 4 Team Leaders) in Transaction Monitoring and Customer Fraud Complaints.
• Managed the timely and accurate submission of all mandatory regulatory filings, including RBI FMR 1, FIU reports, and quarterly CSITE reports.
• Promotions: Team Leader (April 218) -> Junior Manager (April 2019) -> Assistant Manager (November 2020) -> Deputy Manager (April 2022).

• Managed investigations into fraud in PPI wallets and third-party merchants, specializing in detection, evidence gathering, and swift resolution.
• Created SOPs for risk and fraud domains and focused on panel improvements for efficient case handling.
• Led a team of 25+ employees, ensuring quality control, training, and performance in fraud support operations.

• Handled consumer helpline and grievance complaints for Paytm, including initial fraud detection and escalation.
• Managed a team of 10+ employees, maintaining quality and productivity metrics.

• Provided customer support for EA Sports, gaining foundational experience in issue resolution.
• Managed approximately 100 incoming emails per day from customers.