Janhavi Deshpande

Operations

· Monitoring of all the work assigned to Ops team, discussing and resolving any pending issues and ensure timely completion.

· Monitoring the transactions TAT, checking pending approvals every day.

· Helping team make clients onboarding a smooth experience with accelerating the processing of KYC, client creation on NSE, mandate processing.

· Getting completed PMS/AIF documentation for client onboarding, investments and redemptions.

· Making Welcome calls to newly onboarded clients to welcome them and guide them with website and App.

· Resolve escalations in co-ordination with NSE, RTAs, AMCs, PMS teams, Insurance etc.

· Preparing and sending weekly and monthly Business MIS to Management.

· Ensuring that the monthly portfolio reports and quarterly Capital Gain reports are shared with all the clients.

· Checking of EUIN missing transactions every week and getting EUIN updated to avoid any loss of commission.

· Processing empanelments.

· Processing Sharekhan trading and modification requests.

· Monitoring Insurance/FD/SIP maturities and renewals.

· Updating team about any changes in Systems, new processes and circulars.

Compliance

· Ensuring compliance as per the SEBI/AMFI/Sharekhan requirements.

· Maintaining client records in Google drive and files.

· Checking validity of EUIN, ARN, Certifications of RMs, organisation and agreements and ensuring timely renewals.

Accounting

· Co-ordinating with CA for GST processing.

· Preparing the GST invoices and sending to get the payout released in timely manner.

· Making vendor payments and reimbursement payments.

· Monitoring brokerages and tallying with the payout received.

Administration

· Maintain activity sheets for team members and monitor the tasks.

· Handle social media posts and sending important communication/circulars to clients.

· Helping and guiding the employees to resolve any escalations.

Human Resources

· Preparing the monthly brokerage calculation sheets for all the RMs.

· Arranging periodic trainings for employees as per the requirement.

· Leaves and payroll management.

· Undertaking employee joining and relieving process.

· Assisting Management with Annual Appraisal Process.

· Periodic reviews for employees.

Helping with formulating employee policies.

Operations

· Monitoring the overall transactions on a daily basis for all the locations.

· Monitoring TAT of the transactions.

· Monitoring smooth Client Onboarding formalities.

· Client servicing for existing clients.

· Co-ordinating with AMCs for client service and compliance.

Compliance

· Compliance of audit related policies and checking if all the documentation is as per audit requirement.

· Ensuring that all the statutory compliances are followed at organizational level.

· Maintaining client records.

· Monitoring transactions related compliance.

Accounting

· Reconciliation of accounts of the organization.

· Weekly tallying of account entries with CA and providing necessary documents.

· Co-ordinating with CA for TDS and GST filing.

· Analyzing and controlling expenditure from organization’s account.

· Monitor brokerages received on monthly basis and cross checking the credits.

Administration

· Overlooking upon the day to day administration.

· Monitoring daily tasks of reporting employees.

· Helping and guiding the employees to resolve any escalations.

Human Resources

· Ensuring that HR Framework is in place with regards to the basic disciplinary hygiene of the organization.

· Leaves and payroll management.

· Undertaking all the formalities from employee on boarding till relieving formalities.

· Periodic reviews for employees.

· Formulating HR policies as per organization’s requirement.

• Leading the Customer Services team, interacting with various customers including HNIs/ Corporate, supervising back-office jobs
• Internal audits and compliance for branch, ensuring due compliance of set processes, removing irregularities, reporting incidents to senior management etc
• Ensuring statutory record management through surprise checks
• Customer service, resolving customer issues and escalations
• Monitoring all the cash and non-cash transactions as per KYC norms
• Overseeing daily operations, Setting-up and maintain productivity targets and quality standards
• Effective distribution of daily workload to all Departments
• Ensure customer service excellence
• Overseeing inventory of the branch.

· Foreign exchange transactions such as foreign currency sale and purchase to individuals and dealers.

· Handling Outward remittances for corporate sector (import and other than import transactions) and for individual customers.

· Inward remittances

· Responsible for Foreign Exchange audits and compliance for all the transactions. It includes checking of day to day documents and confirming whether the transactions are done as per the RBI norms and guidelines.

· Completing R-Returns on daily basis. It is reporting of daily transactions to RBI.

Trade Finance Operations:

· Inward remittance settlements against export.

· Processing and query handling of inward and outward remittance, bank guarantees, Letter of credits.

· Branch Service and Operations Manager.

· Leading the Customer Services team, interacting with various customers including HNIs/ Corporate, supervising back-office jobs.

· Internal audits and compliance for branch, ensuring due compliance of set processes, removing irregularities, reporting incidents to senior management etc.

· Ensuring statutory record management through surprise checks.

· Customer service, resolving customer issues and escalations.

· Monitoring all the cash and non-cash transactions as per KYC norms.

· Overseeing daily operations, Setting-up and maintain productivity targets and quality standards.

· Effective distribution of daily workload to all Departments.

· Ensure customer service excellence.

· Overseeing inventory of the branch.

Foreign Exchange:

· Processing and handling queries for outward remittances

· Managing the transactions related to Foreign currency, Traveler’s Cards and traveler’s Cheques.

· Inventory Management for Foreign currency, Traveler’s Cards and traveler’s Cheques.

· Customer relationship management for Foreign exchange queries including retail and Corporate customers.

· Conducted training for operational aspects of foreign exchange transactions.

NRI Services:

· Servicing NRI customers, serving different queries and processing transactions.

Trade Finance Operations:

· Inward remittance settlement against export, RTGS.

· Current account transactions and queries.

Quality Management:

· CRM including query resolution or complaints.

· Handling escalations, providing Root Cause Analysis and steps for mitigation to senior leadership.

· Improving and maintaining customer service quality at branch level.

· Controlling operational expenses and handling processes related to branch cost reduction.

MIS and Reporting:

· Generation of month on month key performance indicators for Mortgages at National as well as Regional level.

· Preparation of Risk Dashboard for Home Loans.

Trend Analysis and Vintage Analysis for Mortgages:

· Evaluation of the portfolio using parameters like Borrower Profile, Region, Product, etc. It involves giving feedback to business on the sourcing quality and risk involved.

Adhocs include servicing the adhoc requests of clients from various teams by providing various parameter wise analysis from the data repository.

Data Analytics.