Janhavi Lad
Thane
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Administrative Officer
Enhanced Software Solutions
12.2022 - 05.2023
- Maintained accurate records, ensuring timely processing of invoices, payments.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Customer Service Associate
Accenture
01.2019 - 05.2022
- Understand client policies and guidelines. Review ad components from client application and make decisions according to the defined policies and procedures.
- Identifying improvements opportunities in workflow and suggest solutions, interface effective with other internal client team.
Customer Service Associate
Reliable Spaces
12.2017 - 12.2018
- Handled customer complaints and enquiries professionally, and helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Arts - Psychology And Political Science
IDOL
BKC10.2013
Skills
- Verbal Communication
- Client relations and team work
- Scheduling appointments and calendar management
- Mail handling, Documentation, Filing and Recordkeeping
Languages
English
Upper intermediate (B2)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Administrative Officer
Enhanced Software Solutions
12.2022 - 05.2023
Customer Service Associate
Accenture
01.2019 - 05.2022
Customer Service Associate
Reliable Spaces
12.2017 - 12.2018
Bachelor of Arts - Psychology And Political Science
IDOL
Similar Profiles
Shahrukh MujawarShahrukh Mujawar
Project Manager, PMO at Enhanced Software SolutionsProject Manager, PMO at Enhanced Software Solutions
Digvijay TambeDigvijay Tambe
Software Engineer (Outsystems) at Enhanced software solutions(Client - RBL Bank)Software Engineer (Outsystems) at Enhanced software solutions(Client - RBL Bank)
Lorna HudsonLorna Hudson
Intake Specialist at Enhanced Clinical Solutions Inc.Intake Specialist at Enhanced Clinical Solutions Inc.
Mangesh PatilMangesh Patil
Delivery Lead - Data Engineer at Jio Platforms LimitedDelivery Lead - Data Engineer at Jio Platforms Limited
Jocil D'souzaJocil D'souza
Assistant Manager at TCS - TATA Consultancy ServiceAssistant Manager at TCS - TATA Consultancy Service