Janhavi Rathi

• Company Overview: Hyderabad - (5-Star Deluxe Hotel)
• Managed a team of 15 employees, with support from an assistant manager and executives, ensuring efficient operations and consistently high performance.
• Implemented effective rosters and schedules to optimize staffing levels.
• Conducted regular training sessions to maintain compliance, and enhance employee skills.
• Oversaw staff performance, maintaining high service standards, and contributing to a seamless guest experience.
• Played a key role in the successful implementation and transition to the new PMS INNKEY from FX, and earlier FX from IDS, ensuring minimal disruption to daily operations.
• Trained staff on the new system, streamlined workflows, and resolved technical issues to enhance operational efficiency.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

• Company Overview: Hyderabad (5-Star-Deluxe Hotel)
• Collaborated effectively with all departments to ensure seamless guest experiences, and resolve guest needs promptly.
• Efficiently managed reservations, ensuring accuracy and timely processing.
• Facilitated smooth check-in/check-out experiences for guests through efficient handling of front desk responsibilities.
• Managed reservations effectively through accurate data entry and timely updates in booking systems.

Skills acquired :-

• Teamwork and collaboration.
• Delegation and Prioritization.
• Attention to detail and accuracy.
• Adaptability and Flexibility.
• Analytical skills.