Janhvi Mridha
OPERAION MANAGER (7996499150)
BANGALORE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Operations Manager
infocore technologies pvt ltd
bangalore
11.2020 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified procedure or process changes required to improve performance and productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed systems to track and log work issues.
- Doing Auto Cad drawings for all projects requirements.
- Visit projects and make drawings to understand the layout to clint.
- Increased profit by streamlining operations.
Event Manager
RAJA ENTERPRISES
BANGALORE
08.2017 - 03.2020
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Generated ideas to enhance and expand current event offerings.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Prepared invitations to send out to guest lists.
- Liaised with clients to determine exact event requirements.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Negotiated with vendors to achieve most favorable terms.
- Coordinated florists, photographers and musicians during for events.
- Service Provider for2020 SCIENCE CONRESS Event which took place at GKVK.
- Planned and organized activities, details and logistics for [Type] events.
Network Engineer Intern
IIHT RAJAJINAGAR
BANGALORE
01.2014 - 09.2016
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Persuing NETWOKING along with giving class to other students for the same.
- Provided firewall and VPN management, [Type] security and incident response.
Customer Service Representative
Firstsource
Banglore
07.2012 - 12.2013
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Entered orders into [Type] computer database system.
- Promptly responded to inquiries and requests from prospective customers.
GM SECRETARY
GOLDEN PALMS HOTEL & SPA
BANGALORE
12.2010 - 06.2012
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained daily report documents, memos and invoices.
- Maintaining MOM and send it to all HODs.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed inter-office correspondence and provided product and service information to customers.
- Scheduled appointments and conducted follow-up calls to clients.
Education
BHM - Hotel Management
Acharya Institute of Management & Sciences
BANGALORE , PEENEYA 07.2007 - 02.2010
BBA - Business Administration And Management
MYSORE UNIVERSITY
BANGALORE , MALLESWRAM 07.2012 - 07.2015
Cisco Certified Network Associate (CCNA) - Computer Networking
IIHT RAJINAGAR
BANGALORE 01.2014 - 01.2015
AUTO CAD -
CADD CENTRE ,Mattikere
Bangalore 12.2020 - 04.2021
Skills
Risk analysis and management
Project Management
Customer relations specialist
Business planning
Operations management
Staff Management
Business administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AUTO CAD -
CADD CENTRE ,Mattikere
12.2020 - 04.2021
Operations Manager
infocore technologies pvt ltd
11.2020 - Current
Event Manager
RAJA ENTERPRISES
08.2017 - 03.2020
Network Engineer Intern
IIHT RAJAJINAGAR
01.2014 - 09.2016
Cisco Certified Network Associate (CCNA) - Computer Networking
IIHT RAJINAGAR
01.2014 - 01.2015
Customer Service Representative
Firstsource
07.2012 - 12.2013
BBA - Business Administration And Management
MYSORE UNIVERSITY
07.2012 - 07.2015
GM SECRETARY
GOLDEN PALMS HOTEL & SPA
12.2010 - 06.2012
BHM - Hotel Management
Acharya Institute of Management & Sciences
07.2007 - 02.2010