Janhvi Mridha
OPERAION MANAGER (7996499150)
BANGALORE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Operations Manager
infocore technologies pvt ltd
bangalore
11.2020 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified procedure or process changes required to improve performance and productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed systems to track and log work issues.
- Doing Auto Cad drawings for all projects requirements.
- Visit projects and make drawings to understand the layout to clint.
- Increased profit by streamlining operations.
Event Manager
RAJA ENTERPRISES
BANGALORE
08.2017 - 03.2020
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Generated ideas to enhance and expand current event offerings.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Prepared invitations to send out to guest lists.
- Liaised with clients to determine exact event requirements.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Negotiated with vendors to achieve most favorable terms.
- Coordinated florists, photographers and musicians during for events.
- Service Provider for2020 SCIENCE CONRESS Event which took place at GKVK.
- Planned and organized activities, details and logistics for [Type] events.
Network Engineer Intern
IIHT RAJAJINAGAR
BANGALORE
01.2014 - 09.2016
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Persuing NETWOKING along with giving class to other students for the same.
- Provided firewall and VPN management, [Type] security and incident response.
Customer Service Representative
Firstsource
Banglore
07.2012 - 12.2013
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Entered orders into [Type] computer database system.
- Promptly responded to inquiries and requests from prospective customers.
GM SECRETARY
GOLDEN PALMS HOTEL & SPA
BANGALORE
12.2010 - 06.2012
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained daily report documents, memos and invoices.
- Maintaining MOM and send it to all HODs.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed inter-office correspondence and provided product and service information to customers.
- Scheduled appointments and conducted follow-up calls to clients.
Education
BHM - Hotel Management
Acharya Institute of Management & Sciences
BANGALORE , PEENEYA 07.2007 - 02.2010
BBA - Business Administration And Management
MYSORE UNIVERSITY
BANGALORE , MALLESWRAM 07.2012 - 07.2015
Cisco Certified Network Associate (CCNA) - Computer Networking
IIHT RAJINAGAR
BANGALORE 01.2014 - 01.2015
AUTO CAD -
CADD CENTRE ,Mattikere
Bangalore 12.2020 - 04.2021
Skills
Risk analysis and management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AUTO CAD -
CADD CENTRE ,Mattikere
12.2020 - 04.2021
Operations Manager
infocore technologies pvt ltd
11.2020 - Current
Event Manager
RAJA ENTERPRISES
08.2017 - 03.2020
Network Engineer Intern
IIHT RAJAJINAGAR
01.2014 - 09.2016
Cisco Certified Network Associate (CCNA) - Computer Networking
IIHT RAJINAGAR
01.2014 - 01.2015
Customer Service Representative
Firstsource
07.2012 - 12.2013
BBA - Business Administration And Management
MYSORE UNIVERSITY
07.2012 - 07.2015
GM SECRETARY
GOLDEN PALMS HOTEL & SPA
12.2010 - 06.2012
BHM - Hotel Management
Acharya Institute of Management & Sciences
07.2007 - 02.2010
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