Janie Walling
COLUMBUS
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Olive Garden Restaurant. Proven ability to enhance guest satisfaction through effective problem-solving and relationship management. Adept at multitasking and team leadership, ensuring efficient operations and a positive dining experience. Committed to fostering a collaborative work environment.
Overview
2026
2026
years of professional experience
Work History
Server
Olive Garden Restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Manager
Frisch's Big Boy Restaurant
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Service Expiditer/ Shift Leader
Cracker Barrel
12.2018 - Current
- Conducted staff onboarding and allocated routine tasks.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Accurately handled cash and card transactions utilizing POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained high levels of customer satisfaction through problem resolution.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Education
Diploma - General Studies
Bismarck High School
Bismarck, AR06.1994
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Team collaboration
- Guest relations management
- Relationship management
- Task prioritization
- Regulatory compliance
- Multitasking and organization
- Shift management
- Check payment processing
- Positive and professional
- Customer feedback management
- Team member support
- Calm demeanor
- Positive guest interactions
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Service Expiditer/ Shift Leader
Cracker Barrel
12.2018 - Current
Server
Olive Garden Restaurant
Manager
Frisch's Big Boy Restaurant
Diploma - General Studies
Bismarck High School
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