Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janie Walling

COLUMBUS

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Olive Garden Restaurant. Proven ability to enhance guest satisfaction through effective problem-solving and relationship management. Adept at multitasking and team leadership, ensuring efficient operations and a positive dining experience. Committed to fostering a collaborative work environment.

Overview

2026
2026
years of professional experience

Work History

Server

Olive Garden Restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Manager

Frisch's Big Boy Restaurant
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Service Expiditer/ Shift Leader

Cracker Barrel
12.2018 - Current
  • Conducted staff onboarding and allocated routine tasks.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Accurately handled cash and card transactions utilizing POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained high levels of customer satisfaction through problem resolution.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.

Education

Diploma - General Studies

Bismarck High School
Bismarck, AR
06.1994

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Team collaboration
  • Guest relations management
  • Relationship management
  • Task prioritization
  • Regulatory compliance
  • Multitasking and organization
  • Shift management
  • Check payment processing
  • Positive and professional
  • Customer feedback management
  • Team member support
  • Calm demeanor
  • Positive guest interactions
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Reliability
  • Multitasking Abilities
  • High energy and stamina
  • Team leadership
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Timeline

Service Expiditer/ Shift Leader

Cracker Barrel
12.2018 - Current

Server

Olive Garden Restaurant

Manager

Frisch's Big Boy Restaurant

Diploma - General Studies

Bismarck High School
Janie Walling