Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Olive Garden Restaurant. Proven ability to enhance guest satisfaction through effective problem-solving and relationship management. Adept at multitasking and team leadership, ensuring efficient operations and a positive dining experience. Committed to fostering a collaborative work environment.
Overview
2026
2026
years of professional experience
Work History
Server
Olive Garden Restaurant
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Manager
Frisch's Big Boy Restaurant
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Service Expiditer/ Shift Leader
Cracker Barrel
12.2018 - Current
Conducted staff onboarding and allocated routine tasks.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Accurately handled cash and card transactions utilizing POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Maintained high levels of customer satisfaction through problem resolution.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.