Janis Fernandes

Key Responsibilities

Customer Communication & Complaint Resolution: Effectively interact with customers to manage daily bookings and address complaints promptly, ensuring high levels of customer satisfaction.

Coordination with Stakeholders: Collaborate with carriers, customers, Custom House Agents (CHAs), and shippers to ensure smooth operations.

Shipment Updates: Provide real-time updates to shippers on the status of their shipments and ensure seamless communication.

Booking Management:Place bookings with carriers and manage related documentation within cut-off timelines.

Shipping Instructions Filing: Submit Shipping Instructions (SI) to carriers accurately and within stipulated deadlines.

Cargo Clearance Coordination: Work closely with CHAs to ensure timely cargo clearance, VGM filing, and FORM 13 submission.

Invoice & Bill of Lading (BL) Management:

Follow up with carriers for invoices and BL releases while managing terminal invoices effectively.

Vendor Invoicing:Raise vendor invoices for customers, ensuring accuracy and timely submission

Damage Control: Handle and address issues related to damaged containers, ensuring swift resolution.

Gate and Terminal Requests: Monitor and approve late gate requests, coordinating with terminals and carriers as needed.

Key Responsibilities:

Booking Coordination: Managed bookings from India to global seaport destinations, ensuring accuracy and timely updates.

Customer Follow-Up: Addressed container mismatches PAN India; coordinated with ports to ensure smooth loading and timely resolution of discrepancies.

Space Allocation: Collaborated with the Allocation Team to assess space requirements and planned container movements accordingly.

Vessel Operations Knowledge: Maintained detailed knowledge of vessel schedules, transit times, and port-to-port movements for major ports.

Container Management: Monitored and resolved issues related to long-standing containers, ensuring their timely movement or return.

System Updates: Entered bookings into the system, provided booking confirmations to customers, and recorded pickup details for carrier bookings.

Equipment Reservation: Coordinated with depots and logistics teams to reserve special or Grade A equipment as per customer requirements.

Customer Problem Solving: Resolved customer inquiries and escalations, ensuring a high level of satisfaction.

Freight Operations: Performed auto-freighting tasks and coordinated with account owners to resolve discrepancies.

Digital Channel Promotion: Supported customers in registering and utilizing e-channels for enhanced booking management.

COD Case Handling: Managed Cash on Delivery (COD) cases efficiently.

Reefer Monitoring: Monitored and managed reefer temperature deviations to ensure cargo quality.

Container Status Evaluation: Evaluated no-move container statuses and implemented corrective actions.

Customer Service: Handled amendments, queries, and complaints, ensuring prompt resolution and customer satisfaction.

Capacity Utilization: Monitored actual bookings against allocations daily, liaised with the Logistics Team for last-minute adjustments, and secured additional space when required.

Space Optimization: Ensured vessel allocations were maximized and effectively utilized by coordinating with vessel teams and addressing cancellations/amendments.

Client Relations: Built strong relationships with customers, understood key client requirements, and provided tailored solutions.

System Reconciliation: Post-vessel departure, reconciled system data with port onboard reports to maintain data accuracy.

Extra Duties: Undertook additional responsibilities as assigned by leadership, demonstrating flexibility and commitment.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.