Janki Singh
Lucknow
Summary
Dynamic professional with extensive experience at AEGIS, excelling in customer service and administrative support. Proven ability to resolve complex inquiries and enhance operational efficiency. Skilled in data analysis and adept at managing mail systems, consistently achieving high levels of customer satisfaction through effective problem-solving and team leadership.
Overview
16
16
years of professional experience
Work History
Office Assistant Support
HARSH ENTERPRISES
LUCKNOW
04.2015 - 03.2025
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained an organized filing system of paper documents and electronic files.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered phone calls and directed them to appropriate personnel.
- Answered and directed phone calls to appropriate staff members.
- Computed, recorded and proofread data or reports.
- Completed and mailed contracts, invoices or checks.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered telephones, directed calls, and took messages.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
Coordinator
SEARCH FOUNDATION
LUCKNOW
04.2013 - 03.2015
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
Senior Executive- Operation
AEGIS
LUCKNOW
02.2009 - 11.2011
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Master of Arts -
KANPUR UNIVERSITY
KANPUR06-2008
Bachelor of Arts -
KANPUR UNIVERSITY
KANPUR 06-2007
Intermediate Certificate -
K H M GIRLS INTER COLLEGE
LUCKNOW INDIA06-2004
High School Diploma -
G G I C
LUCKNOW INDIA06-2002
Skills
- Customer service
- Data analysis
- Administrative support
- Mail management
Timeline
Office Assistant Support
HARSH ENTERPRISES
04.2015 - 03.2025
Coordinator
SEARCH FOUNDATION
04.2013 - 03.2015
Senior Executive- Operation
AEGIS
02.2009 - 11.2011
Master of Arts -
KANPUR UNIVERSITY
Bachelor of Arts -
KANPUR UNIVERSITY
Intermediate Certificate -
K H M GIRLS INTER COLLEGE
High School Diploma -
G G I C
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