Janna R. Roberts
Quincy
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Team Leader
DHL Global Forwarding
Indianapolis
01.2023 - Current
- Led team operations to ensure timely delivery of freight
- Managed inventory levels to optimize warehouse space and efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained daily inventory to facilitate successful material distribution.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained knowledge of products to provide accurate information to clients.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Caregiver
Legacy Healthcare Services
Indianapolis
03.2021 - 09.2022
- Organized oral medications following dosage and schedule requirements.
- Maintained clean and organized environment for safety
- Assisted with daily needs
Clicklist Associate
Kroger
08.2019 - 03.2021
- Customer order fulfillment
- Obtained items on order and delivered to customer.
- Stocked shelves, racks and bins with incoming merchandise
- Kept work areas clean, neat, and organized for optimal productivity and worker safety
- Customer Service daily
Forklift Operator/Backup Team Leader
FedEx Hub
Indianapolis
08.2014 - 09.2020
- Unloaded incoming freight from trucks and transported to designated areas
- Loaded and stacked freight into trucks and airplane containers for shipment
- Used handheld scanners for inventory
- Delivered finalized shipping paperwork to gates for outbound routes
- Maintained current forklift training and certification as required by company
- Maintained shipping and receiving schedule
- Ability to operate a handheld tablet to accept/release trailers on docks
- Ability to work individually or as a team member
- Processed tags and seals for outbound routes
- Communicated with customers about shipments
Education
High School Diploma -
George Washington High School
Skills
- Customer Service
- Time Management
- Adaptability
- Material Handling
- Teamwork and Collaboration
- Forklift Operator
- Organization
- Communication
- Attention to Detail
- Team leadership
- Inventory management
- Workflow monitoring
- Task delegation
- Freight operations
- Effective communication
- Problem solving
- Verbal and written communication
- Work Planning and Prioritization
- Deadline management
- Client communication
- Goal setting
Timeline
Team Leader
DHL Global Forwarding
01.2023 - Current
Caregiver
Legacy Healthcare Services
03.2021 - 09.2022
Clicklist Associate
Kroger
08.2019 - 03.2021
Forklift Operator/Backup Team Leader
FedEx Hub
08.2014 - 09.2020
High School Diploma -
George Washington High School