Summary
Overview
Work History
Education
Skills
Technical Skills
Languages
Timeline
Generic
JANSI KRISHNAN

JANSI KRISHNAN

Sharjah

Summary

Visionary Founder and CEO with 5+ years of experience in the luxury yacht and tourism industry. Skilled at creating unforgettable luxury travel experiences and establishing high-growth companies. Demonstrated ability to develop and implement strategic plans to fuel business expansion, drive revenue growth, and elevate customer satisfaction. Recognized as a strong leader with a profound understanding of the market, a relentless passion for innovation, and an unwavering commitment to operational excellence.

Overview

16
16
years of professional experience

Work History

Founder & Chief Executive Officer (CEO)

Jane’s Global Destination Management FZ LLC
11.2019 - Current
  • Company Overview: Founded Jane’s Global Destination Management Company, a leading provider of luxury yacht charters and bespoke tourism experiences, catering to a global clientele seeking exclusive, high-end travel solutions
  • Company Vision and Strategy: Conceived and executed the company's vision, mission, and long-term strategic plan, transforming it into a market leader within 1 year
  • Business Development: Successfully launched and expanded operations across key regions in the UAE, significantly increasing annual revenue and capturing a notable share of the luxury yacht charter market
  • Global Vendor Management: Explored other countries physically and understood the culture, adventures, sightseeings and the services provided by the local tourism companies
  • This way tied-up with global countries for International Tourism
  • Brand Building: Established Jane’s Global Destination Management Company as a premium brand in the luxury tourism and yachting sector, recognized for unparalleled service quality and unique customer experiences
  • Operational Leadership: Oversaw all aspects of operations, including fleet management, customer service, and safety protocols, ensuring the highest standards of excellence
  • Financial Management: Managed all financial aspects of the business, from securing initial funding to achieving profitability and sustaining growth
  • Maintained a healthy cash flow, optimized expenses, and driving consistent revenue growth and securing a competitive position in the market
  • Team Leadership and Culture: Built and led a high-performing team of 7 employees, fostering a culture of innovation, accountability, and exceptional customer service
  • Client Relations: Cultivated relationships with high-net-worth clients, ensuring personalized services that led to a 75% increase in repeat business and client referrals
  • Innovation and Technology: Integrated cutting-edge technology into operations, including digital booking platforms, CRM systems, and, enhancing customer experience and operational efficiency
  • Founded Jane’s Global Destination Management Company, a leading provider of luxury yacht charters and bespoke tourism experiences, catering to a global clientele seeking exclusive, high-end travel solutions
  • Achieved year-over-year growth in revenue, positioning the company among the top Luxury Yacht charter and Tourism providers in UAE region
  • B2B partnerships with leading luxury brands and tourism boards, elevating the company’s market presence and client base
  • Achieving within Top 80 ranks for last 3 consecutive years in Trip Advisor as the best service provider
  • Built a strong base of repeat clientele and global referrals, consistently generating annual revenue growth of 25% to 30%

OPERATIONS MANAGER/BUSINESS DEVELOPMENT HEAD

CHAMPIONS GROUP
02.2019 - 01.2020
  • Handled the Operations of Luxury Yachts, Travel and Tourism, Digital Marketing and Real Estate
  • Co-ordinated and Tied up with Tourism companies to publish our yachts and other activities dealt by us
  • Co-ordinated with suppliers/vendors to bring in business
  • Worked on new revenue channels for the organisation

EXECUTIVE SECRETARY/ADMINISTRATION MANAGER

CAPITAL INTERNATIONAL GROUP
01.2018 - 01.2019
  • Provide administrative and business support to the CEO
  • Scheduling the weekly and day-to-day activities for CEO and performing it
  • Coordinated travel needs and expense reporting
  • Coordinated communications between clients, vendors etc
  • Provided the top management with all the required information on time
  • Acted as a communication link between the clients and the executive
  • Received clients on behalf of the director/manager and assisted them in solving common problems
  • Handling new enquiries in Sales Team through phone calls and emails
  • Prepared and reviewed Contract agreement between company and clients
  • Sending proposals to the client and followup
  • Assisted legal issues at Dubai courts for clients related to their new business, issues related to the cheque cases, land department complaints etc
  • Handled the administration work in company’s Real Estate division, like co-ordinating with the developers and clients
  • Co-ordinating with IT in marketing the properties in the newspapers, emails, SMS marketing and updating in the real estate websites
  • Preparing the draft content for the marketing ads for Real estate

SENIOR HR/EXECUTIVE SECRETARY

ORCHESTRA MEGASTORE
10.2016 - 10.2017
  • Perform day to day operations of the HR functions and duties.
  • Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc).
  • Communicate with Govt. public services when necessary.
  • Handling/assisting UAE Visa processing for employees through online system.
  • Conduct training for new and continuing staff.
  • Designed and implemented employee incentive programs to increase productivity while maintaining streamlined, profitable department. Directed hiring and onboarding programs for new employees.
  • Improved organizational structure by conducting thorough job analyses and updating position descriptions accordingly.
  • Boosted employee engagement with the implementation of regular feedback sessions, recognition programs, and team-building activities.
  • Mitigated potential legal risks by ensuring compliance with employment laws in all HR practices and documentation processes.
  • Increased workplace diversity by executing inclusive hiring practices and promoting cultural awareness initiatives.

HR-TRAINING EXECUTIVE

TCS INDIA LTD
05.2012 - 07.2016
  • Conducting process training for various departments.
  • Maintaining the team quality by monitoring the cases and also providing the feedback for the team.
  • Providing daily updates in regards to process and management changes.
  • Conducting timely crew briefs to update agents attending client calls to discuss process improvements and weekly scores
  • Managing the log in hours and deficit hours by maintaining the exception for every individual.
  • Co-originating the issues faced by staff in regards to salary and management processes.

SENIOR CUSTOMER SERVICE REPRESENTATIVE

SERCO GLOBAL SERVICES
10.2008 - 04.2012
  • Conducting process training for various departments.
  • Supporting the customers for Barclays Mortgage Loan Services.
  • Handling the queries in regards to the Balance Outstanding, Loan information, Payment collections.
  • Conducted Up skilled trainings for the agents to extend their process knowledge and to answer all queries.
  • Calls monitoring done for the team to help the agents not to continue with the errors and also to help the Quality Team with their back logs.
  • Helping the agents during the accreditation conducted by the clients after the training period to assess them.

Education

Bachelor of Arts - English Literature

Dr. MGR Janaki College
Chennai, Tamil Nadu
04-2008

Skills

  • Goal setting
  • Team leadership
  • Contract negotiation
  • Negotiation
  • Strategic thinking
  • Organizational structuring
  • Process improvements
  • Team engagement
  • Business development
  • Consulting
  • Operations management
  • Contract management
  • Industry expertise
  • Strategic planning

Technical Skills

  • Microsoft Word/ Excel & Outlook
  • CRM Software

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Advanced (C1)
Kannada
Advanced (C1)

Timeline

Founder & Chief Executive Officer (CEO)

Jane’s Global Destination Management FZ LLC
11.2019 - Current

OPERATIONS MANAGER/BUSINESS DEVELOPMENT HEAD

CHAMPIONS GROUP
02.2019 - 01.2020

EXECUTIVE SECRETARY/ADMINISTRATION MANAGER

CAPITAL INTERNATIONAL GROUP
01.2018 - 01.2019

SENIOR HR/EXECUTIVE SECRETARY

ORCHESTRA MEGASTORE
10.2016 - 10.2017

HR-TRAINING EXECUTIVE

TCS INDIA LTD
05.2012 - 07.2016

SENIOR CUSTOMER SERVICE REPRESENTATIVE

SERCO GLOBAL SERVICES
10.2008 - 04.2012

Bachelor of Arts - English Literature

Dr. MGR Janaki College

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JANSI KRISHNAN