JANSI KRISHNAN
Sharjah
Summary
Visionary Director of Business Development and Operations with 5+ years of experience in the luxury yacht and tourism industry. Skilled at creating unforgettable luxury travel experiences and establishing high-growth companies. Demonstrated ability to develop and implement strategic plans to fuel business expansion, drive revenue growth, and elevate customer satisfaction. Recognized as a strong leader with a profound understanding of the market, a relentless passion for innovation, and an unwavering commitment to operational excellence.
Overview
16
16
years of professional experience
Work History
Director of Business Development and Operations
Jane’s Global Destination Management FZ LLC
Dubai
11.2019 - Current
- Company Overview: As a Director of Jane’s Global Destination Management Company, a leading provider of luxury yacht charters and bespoke tourism experiences, catering to a global clientele seeking exclusive, high-end travel solutions
- Company Vision and Strategy: Conceived and executed the company's vision, mission, and long-term strategic plan, transforming it into a market leader within 1 year
- Business Development: Successfully launched and expanded operations across key regions in the UAE, significantly increasing annual revenue and capturing a notable share of the luxury yacht charter market
- Global Vendor Management: Explored other countries physically and understood the culture, adventures, sightseeing and the services provided by the local tourism companies
- This way tied-up with global countries for International Tourism
- Brand Building: Established Jane’s Global Destination Management Company as a premium brand in the luxury tourism and yachting sector, recognized for unparalleled service quality and unique customer experiences
- Operational Leadership: Oversaw all aspects of operations, including fleet management, customer service, and safety protocols, ensuring the highest standards of excellence
- Financial Management: Managed all financial aspects of the business, from securing initial funding to achieving profitability and sustaining growth
- Maintained a healthy cash flow, optimized expenses, and driving consistent revenue growth and securing a competitive position in the market
- Team Leadership and Culture: Built and led a high-performing team of 7 employees, fostering a culture of innovation, accountability, and exceptional customer service
- Client Relations: Cultivated relationships with high-net-worth clients, ensuring personalized services that led to a 75% increase in repeat business and client referrals
- Innovation and Technology: Integrated cutting-edge technology into operations, including digital booking platforms, CRM systems, and, enhancing customer experience and operational efficiency
- Jane’s Global Destination Management Company, a leading provider of luxury yacht charters and bespoke tourism experiences, catering to a global clientele seeking exclusive, high-end travel solutions
- Achieved year-over-year growth in revenue, positioning the company among the top Luxury Yacht charter and Tourism providers in UAE region
- B2B partnerships with leading luxury brands and tourism boards, elevating the company’s market presence and client base
- Achieving within Top 80 ranks for last 3 consecutive years in Trip Advisor as the best service provider
- Built a strong base of repeat clientele and global referrals, consistently generating annual revenue growth of 25% to 30%
OPERATIONS MANAGER/BUSINESS DEVELOPMENT HEAD
CHAMPIONS GROUP
02.2019 - 01.2020
- Handled the Operations of Luxury Yachts, Travel and Tourism, Digital Marketing and Real Estate
- Co-ordinated and Tied up with Tourism companies to publish our yachts and other activities dealt by us
- Co-ordinated with suppliers/vendors to bring in business
- Worked on new revenue channels for the organisation
EXECUTIVE SECRETARY/ADMINISTRATION MANAGER
CAPITAL INTERNATIONAL GROUP
01.2018 - 01.2019
- Provide administrative and business support to the CEO
- Scheduling the weekly and day-to-day activities for CEO and performing it
- Coordinated travel needs and expense reporting
- Coordinated communications between clients, vendors etc
- Provided the top management with all the required information on time
- Acted as a communication link between the clients and the executive
- Received clients on behalf of the director/manager and assisted them in solving common problems
- Handling new enquiries in Sales Team through phone calls and emails
- Prepared and reviewed Contract agreement between company and clients
- Sending proposals to the client and followup
- Assisted legal issues at Dubai courts for clients related to their new business, issues related to the cheque cases, land department complaints etc
- Handled the administration work in company’s Real Estate division, like co-ordinating with the developers and clients
- Co-ordinating with IT in marketing the properties in the newspapers, emails, SMS marketing and updating in the real estate websites
- Preparing the draft content for the marketing ads for Real estate
SENIOR HR/EXECUTIVE SECRETARY
ORCHESTRA MEGASTORE
10.2016 - 10.2017
- Perform day to day operations of the HR functions and duties.
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc).
- Communicate with Govt. public services when necessary.
- Handling/assisting UAE Visa processing for employees through online system.
- Conduct training for new and continuing staff.
- Designed and implemented employee incentive programs to increase productivity while maintaining streamlined, profitable department. Directed hiring and onboarding programs for new employees.
- Improved organizational structure by conducting thorough job analyses and updating position descriptions accordingly.
- Boosted employee engagement with the implementation of regular feedback sessions, recognition programs, and team-building activities.
- Mitigated potential legal risks by ensuring compliance with employment laws in all HR practices and documentation processes.
- Increased workplace diversity by executing inclusive hiring practices and promoting cultural awareness initiatives.
HR-TRAINING EXECUTIVE
TCS INDIA LTD
05.2012 - 07.2016
- Conducting process training for various departments.
- Maintaining the team quality by monitoring the cases and also providing the feedback for the team.
- Providing daily updates in regards to process and management changes.
- Conducting timely crew briefs to update agents attending client calls to discuss process improvements and weekly scores
- Managing the log in hours and deficit hours by maintaining the exception for every individual.
- Co-originating the issues faced by staff in regards to salary and management processes.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
SERCO GLOBAL SERVICES
10.2008 - 04.2012
- Conducting process training for various departments.
- Supporting the customers for Barclays Mortgage Loan Services.
- Handling the queries in regards to the Balance Outstanding, Loan information, Payment collections.
- Conducted Up skilled trainings for the agents to extend their process knowledge and to answer all queries.
- Calls monitoring done for the team to help the agents not to continue with the errors and also to help the Quality Team with their back logs.
- Helping the agents during the accreditation conducted by the clients after the training period to assess them.
Education
Bachelor of Arts - English Literature
Dr. MGR Janaki College
Chennai, Tamil Nadu04-2008
Skills
- Goal setting
- Team leadership
- Contract negotiation
- Negotiation
- Strategic thinking
- Organizational structuring
- Process improvements
- Team engagement
- Business development
- Consulting
- Operations management
- Contract management
- Industry expertise
- Strategic planning
Technical Skills
- Microsoft Word/ Excel & Outlook
- CRM Software
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Telugu
Advanced (C1)
Kannada
Advanced (C1)
Timeline
Director of Business Development and Operations
Jane’s Global Destination Management FZ LLC
11.2019 - Current
OPERATIONS MANAGER/BUSINESS DEVELOPMENT HEAD
CHAMPIONS GROUP
02.2019 - 01.2020
EXECUTIVE SECRETARY/ADMINISTRATION MANAGER
CAPITAL INTERNATIONAL GROUP
01.2018 - 01.2019
SENIOR HR/EXECUTIVE SECRETARY
ORCHESTRA MEGASTORE
10.2016 - 10.2017
HR-TRAINING EXECUTIVE
TCS INDIA LTD
05.2012 - 07.2016
SENIOR CUSTOMER SERVICE REPRESENTATIVE
SERCO GLOBAL SERVICES
10.2008 - 04.2012
Bachelor of Arts - English Literature
Dr. MGR Janaki College
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