Summary
Overview
Work History
Education
Skills
Timeline
Generic

January Shaffer

Crawfordsville,Indiana

Summary

Dynamic small business owner with a proven track record at Shaffer Training & Rescued Dreams Border Collies, excelling in customer relations and strategic planning. Enhanced operational efficiency and increased customer satisfaction through innovative marketing and financial management strategies. Skilled in relationship building and adept at developing talent, fostering a collaborative environment for success.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

29
29
years of professional experience

Work History

Owner

Shaffer Training & Rescued Dreams Border Collies
02.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Designed and implemented training programs for dogs of various breeds and temperaments.
  • Mentored junior trainers, enhancing their skills in behavior modification techniques.
  • Developed individualized training plans to address specific behavioral issues in clients' dogs.
  • Conducted group training sessions, fostering socialization among dogs and improving owner engagement.
  • Evaluated canine behavior to recommend suitable training methods and tools for effective learning outcomes.
  • Collaborated with pet owners, providing guidance on best practices for ongoing dog care and training reinforcement.
  • Utilized positive reinforcement strategies to promote desirable behaviors and strengthen trainer-dog relationships.
  • Analyzed training progress, adjusting techniques as needed to ensure optimal results for both dogs and owners.
  • Mentored junior trainers to develop their skills in positive reinforcement methods and understanding of canine psychology.
  • Streamlined administrative tasks such as scheduling appointments, maintaining client records, and processing payments to increase efficiency in daily operations.
  • Enhanced dog-owner relationships through teaching effective communication and handling techniques.
  • Cultivated strong relationships with local animal rescue organizations by offering pro bono services to prepare animals for adoption into forever homes.
  • Maintained a clean and organized facility that met all federal regulations while also providing a welcoming environment for clients'' comfortability during visits.
  • Improved dog behavior by designing and implementing personalized training programs for each animal.
  • Established lasting professional partnerships with fellow industry experts to create a network of resources for clients and their pets.
  • Collaborated with veterinary professionals to ensure a holistic approach to dog health and wellness during training sessions.
  • Evaluated canine temperament and assessed individual training needs, creating tailored solutions for owners and their pets.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Developed breeding programs to enhance genetic diversity and health of breeds.
  • Implemented health monitoring routines for puppies, ensuring adherence to veterinary standards.
  • Established relationships with veterinarians to facilitate timely healthcare for breeding stock.
  • Analyzed breed registries to optimize mating selections and improve lineage quality.
  • Evaluated kennel operations, identifying areas for process improvements and enhanced efficiency.
  • Developed strong relationships with clients through attentive communication and follow-up support.
  • Enhanced puppy health by implementing rigorous genetic testing and selective breeding practices.
  • Maintained detailed records of each dog''s lineage and health history to ensure responsible breeding practices.
  • Promoted responsible pet ownership through providing resources on training methods, health maintenance protocols, and legal requirements.
  • Increased breed awareness and drove demand for puppies through showcasing dogs in competitions, expos, and local events.
  • Optimized kennel operations by establishing efficient routines for feeding, grooming, exercise, and cleaning tasks.
  • Collaborated with fellow breeders to share best practices and continually improve the overall quality of the breed.
  • Mentored aspiring breeders on best practices in canine husbandry while sharing valuable insights from years of experience.
  • Enhanced client trust by offering lifetime support for adopted dogs, including advice on training, behavior issues, healthcare decisions.
  • Implemented early socialization techniques for puppies, resulting in well-adjusted adult dogs with excellent temperament.
  • Kept records of animal health, medical treatment and injections and growth progress.
  • Contributed to community awareness about responsible dog ownership by participating in local events and educational programs.
  • Established a strong reputation for quality dogs through maintaining high breeding standards.
  • Selected animals for breeding and semen specimens to be used according to knowledge of animals, genealogies and desired offspring characteristics.
  • Aided insemination processes by inserting artificial equipment and biological samples to produce desired young.
  • Observed animals in heat to detect approach of estrus and exercised animals to induce or hasten estrus when necessary.

ECC Receptionist

Purdue University
07.2019 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Reduced waiting times for visitors by implementing more efficient check-in process.

Medical Billing Manager

Spirit Ems
03.2020 - 11.2022
  • Led billing department operations, ensuring compliance with healthcare regulations and best practices.
  • Streamlined claims processing workflows, improving overall efficiency and reducing turnaround times.
  • Mentored billing team, fostering professional development and enhancing accuracy in submissions.
  • Analyzed billing data to identify trends, implementing strategies for improved revenue cycle management.
  • Coordinated audits of medical records to ensure accuracy and completeness of billing documentation.
  • Developed training materials for new hires, facilitating onboarding and increasing team knowledge retention.
  • Implemented new billing software, enhancing system capabilities and user experience for staff.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Worked with customers to develop payment plans and bring accounts current.
  • Increased patient satisfaction by addressing billing inquiries promptly and professionally.
  • Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
  • Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within the organization.
  • Enhanced revenue cycle management by overseeing timely and accurate claims submission.
  • Streamlined claim appeals process by creating clear documentation guidelines and templates for staff use.
  • Developed policies and procedures for the medical billing department, establishing a strong foundation that supported growth and operational success within the organization.
  • Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
  • Served as an expert resource on complex patient account issues or high-dollar claims requiring specialized handling, ultimately resolving outstanding balances in an efficient manner.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Improved medical billing processes by streamlining workflows and implementing efficient systems.
  • Implemented new software systems for better tracking of accounts receivable and payable balances.

EMT-Basic, Dispatcher, Billing Specialist

Star Ambulance Service
06.2012 - 03.2020
  • Provided emergency medical care to patients in critical situations.
  • Administered medications and performed life-saving procedures effectively.
  • Collaborated with healthcare teams to ensure optimal patient outcomes.
  • Maintained accurate patient records and documentation during transport.
  • Conducted thorough assessments of patient conditions for timely interventions.
  • Trained and mentored junior EMTs on protocols and best practices.
  • Implemented safety protocols to enhance operational efficiency during emergencies.
  • Coordinated with dispatch to optimize response times and resource allocation.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Coordinated dispatch operations to ensure timely delivery and resource allocation.
  • Monitored real-time traffic conditions to optimize routing and minimize delays.
  • Communicated effectively with drivers to provide instructions and address concerns.
  • Trained new dispatchers on protocols, software systems, and communication practices.
  • Operated multi-line phone system to receive emergency calls and dispatch services promptly.
  • Assessed caller needs, gathered critical information, and prioritized response based on urgency.
  • Coordinated with law enforcement, fire departments, and medical personnel for efficient incident management.
  • Maintained detailed records of calls and actions taken to ensure compliance with agency protocols.
  • Monitored radio communications to relay important updates and instructions to field units effectively.
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.

Veterinary Assistant

Northwest Veterinary Hospital
04.1996 - 07.2005
  • Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
  • Administered medications and vaccinations as directed, monitoring animals for adverse reactions.
  • Managed patient records using veterinary software, maintaining accuracy and confidentiality.
  • Educated pet owners on post-treatment care and preventive health measures to enhance animal welfare.
  • Trained new staff members on clinic protocols and best practices, fostering a collaborative environment.
  • Streamlined appointment scheduling processes, improving workflow efficiency in the clinic.
  • Developed strong relationships with clients, enhancing communication regarding pet health concerns and treatments.
  • Implemented inventory management practices for medical supplies, reducing waste and optimizing resource allocation.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Administered medications to animals in treatment and documented changes in condition.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.

Education

Moore Foundation
Crawfordsville, IN

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Strategic planning
  • Marketing
  • Financial management
  • Product branding
  • Financial planning
  • Talent development
  • Schedule management

Timeline

Owner

Shaffer Training & Rescued Dreams Border Collies
02.2021 - Current

Medical Billing Manager

Spirit Ems
03.2020 - 11.2022

ECC Receptionist

Purdue University
07.2019 - Current

EMT-Basic, Dispatcher, Billing Specialist

Star Ambulance Service
06.2012 - 03.2020

Veterinary Assistant

Northwest Veterinary Hospital
04.1996 - 07.2005

Moore Foundation

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January Shaffer