Janvi Nitinkumar Shah
Bengaluru
Summary
Communications consultant with global experience in stakeholder engagement, change management, and digital transformation projects. Skilled in Salesforce implementations, delivering impactful campaigns, and leveraging digital platforms to drive adoption and engagement
Overview
5
5
years of professional experience
Work History
Broker Proposition Consultant
Aviva
Norwich
05.2025 - 02.2026
- Executed change communication strategies to support business transformation programs, ensuring alignment with corporate objectives, and stakeholder expectations
- Led digital proposition initiatives, including Salesforce template design and data integration, enhancing operational efficiency and user experience
- Acted as a liaison between the internal HR team and external Oracle consultants to communicate business needs, track issue resolution, and prioritize enhancement requests
- Designed and delivered broker engagement programs (webinars, training sessions, ambassador initiatives), strengthening relationships, and driving adoption across the Aviva Broker Network
- Applied communications analytics to measure campaign effectiveness, generating actionable insights for continuous improvement
- Conducted market and competitor analysis to inform proposition development, identify growth opportunities, and refine communication approaches
- Streamline communications and stakeholder engagement, managing queries, and ensuring timely follow-ups through centralized channels
- Collaborate with the marketing team to design and edit visual content, including LinkedIn posters and communication materials, ensuring brand consistency and engagement
Planning Administration in Group Brand & Corporate Affair (Secondment)
Aviva
Norwich
01.2025 - 04.2025
- Supported change planning initiatives through data collection, analysis, and alignment with project timelines, ensuring the smooth execution of transformation programs
- Developed and maintained campaign trackers to monitor performance, measure communications impact, and generate actionable insights
- Ensured accuracy and compliance in planning documentation, schedules, and reports to support leadership decision-making. Reviewed campaign activities to verify strategic alignment with key messages and transformation objectives
- Acted as a liaison between internal teams and external stakeholders, streamlining communication, and fostering collaboration across departments
- Provided administrative and communications support to planning teams, facilitating efficient operations, and stakeholder engagement
Customer Representative
Aviva
Norwich
05.2024 - 12.2024
- Delivered exceptional customer service, resolving inquiries efficiently and consistently receiving positive TNPS feedback
- Guided clients through Aviva's insurance products, supporting informed decision-making
- Managed complex queries, multitasking across multiple systems and adapting to evolving technologies
- Fully trained in Motor products, including Aviva Online, while supporting test-and-learn initiatives
- Demonstrated accuracy and attention to detail, ensuring high-quality service
- Fostered a collaborative environment, supporting colleagues with training and day-to-day queries
Store Manager
Subway
Norwich
08.2023 - 05.2024
- Led and motivated teams to foster a positive and productive work environment
- Built strong relationships with staff and customers through effective communication
- Ensured operational efficiency, optimizing workflows and resolving issues promptly
- Managed recruitment, training, and performance, driving team success
- Oversaw inventory and cost control, minimizing waste and maximizing profitability
- Made strategic decisions in a fast-paced setting to support business growth
Financial Analyst
Northern Trust
Bangalore
05.2021 - 05.2022
- Consistently completed tasks on time with accuracy, ensuring high-quality outcomes
- Adhered to established protocols to maintain a secure and compliant work environment
- Engaged with diverse teams to foster a cooperative and efficient workplace
- Capable of handling high volumes and ensuring daily KPI’s and SLD’s are met
- Participate in cross training opportunities within and outside your teams
- Maintained a strong work ethic and attention to detail in all operational aspects
- Focused on streamlining operations to enhance productivity and workflow efficiency
- Ability to work within a team environment
Education
MSc - Marketing & Management
University of East Anglia
Norwich09.2023
Bachelor of Commerce -
Mysore Education Society
Bengaluru09.2020
Skills
- Change and internal communications
- Stakeholder engagement
- Salesforce implementation
- Digital and social media strategy
- Market and competitor analysis
- Event and program management
- Leadership
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Gujarati
Proficient (C2)
C2
Kannada
Upper Intermediate (B2)
B2
Timeline
Broker Proposition Consultant
Aviva
05.2025 - 02.2026
Planning Administration in Group Brand & Corporate Affair (Secondment)
Aviva
01.2025 - 04.2025
Customer Representative
Aviva
05.2024 - 12.2024
Store Manager
Subway
08.2023 - 05.2024
Financial Analyst
Northern Trust
05.2021 - 05.2022
MSc - Marketing & Management
University of East Anglia
Bachelor of Commerce -
Mysore Education Society