Janvi Pal

As a seasoned claims processing professional, I bring a wealth of experience in guiding, training, and directing team members to achieve excellence in our field. My expertise lies in handling high-ageing accounts and navigating client escalation cases with ease, ensuring complex queries are resolved and timely solutions are delivered. I take pride in my role in creating a collaborative work environment, where I actively assist and support my colleagues to keep them updated on the latest process and product knowledge. My proficiency extends to generating detailed daily quality reports, actively participating in quality meetings, and providing constructive feedback, all aimed at boosting team performance and efficiency. Additionally, I possess strategic insight into enhancing company profitability and growth, both organically and inorganically, by advising on optimal capital structure leverage.

PROJECT:

A STUDY ON STRESS MANAGEMENT ON THE EMPLOYEES WORKING IN GEBBS HEALTHCARE SOLUTIONS PVT LTD

• This study seeks causes of stress management for the employees working in GeBBS Healthcare Solution Pvt Ltd. Today, stress has developed into a global epidemic that is hurting workers in practically every industry. Employees' physical and mental health is affected, and the organization's competitiveness and productivity are also negatively impacted. One of the most stressful industries is the outsourcing business. This study was conducted to determine the amount of stress experienced by outsourcing industry employees and to identify potential causes of stress. The results of this study may assist management in developing stress coping mechanisms that will improve employee morale, productivity, and wellbeing.
• A mixed-methods technique is used in this study, mixing quantitative surveys with qualitative interviews. Employees will receive a thorough survey to determine their stress levels, pinpoint common stressors, and evaluate current stress management programs. Furthermore, qualitative insights into the complex facets of workplace stress will be obtained through in-depth interviews with a sample of workers and management.
• Stress at work, which can be both beneficial and harmful, can be difficult for outsourcing professionals everywhere. Positive stress increases productivity, while negative stress causes the firm high number of attrition . There is already lot of stress in the professional life of the employees, and this stress is increased by the workload pressure that Outsourcing employees experience at work.

• Providing guidance, training, direction and feedback to other team members in claims process.
• To Work on High Ageing accounts, Client Escalation Accounts.
• Assisted & supported colleagues with process/product knowledge, updates & resolved queries.
• Daily Quality Reports, Feedback, Quality Meet.
  

• Ability to work efficiently under pressure and face challenge’s.

• Good interpersonal relationship

• Good listener & learner