Janvi Sachdeva
Ghaziabad
Summary
Self-motivated Operations Manager, successful in collaborating with consultants, area leaders and employees to streamline, automate and strengthen processes.
Hardworking and reliable at operational work in my current field with strong ability in managing. Offering services and consultation. Highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
Work History
Operations Manager
Carehealth Insurance
Gurugram
01.2022 - Current
- Operations Manager at Carehealth Insurance Ltd (Parent Co. Religare Health Insurance)
- Managing and servicing partners related Insurance - Post and Pre Issuance - Policy issuance, cancellation, refund, endorsement etc. Partner - Airtel, Bajaj Finance, Jio, PhonePe etc.
- Reconciliation and payment related queries.
- Pre Issuance - Product setup, API setup and Testing.
- Extended in support in IRDA audit in Feb'24.
- Worked on applications like DMS, CRM, Qlikview, JIRA, Eximus, freshdesk.
- Audit and UAT post issuance.
- Extended my support in internal and external IRDA Audit.
- Awarded as Project of the Quarter (JAS'22) - Setting up of API.
- Received a spot award for ranked 1st in partner process. (Partner - Bajaj Finance Limited) in March'24.
Relationship Manager
HDFC Bank
Delhi NCR
09.2021 - 01.2022
- Relationship Manager/Operational Manager at HDFC Bank.
- Used to handle day-to-day operational activities and sales requirements.
- Meeting client and relationship building with new/existing clients.
- Extended my support in the internal audit.
Customer Delight and Social
Zomato Media Pvt. Ltd
Gurugram, Haryana
06.2018 - 07.2019
- Customer Service and Operations
- (Chat Support and Email) Worked as an associate in social team, managed customer and merchant escalations about their experience and issues.
- Extended my support for content team, help scout, arrange a meal/pick-up orders and account/sales team
- Worked on various group projects, e.g.- Zomato Pathshala, Cops support, Live QA, Worked with the HR team for Hiring.
Education
MBA - Marketing And HR Analytics
Amity Business School, Noida, Amity University
06-2021
BBA - Business Administration
JIMS, Vasant Kunj, GGSIPU
06-2018
XII - Commerce with IP
D.A.V Chander Nagar, Ghaziabad, UP, CBSE
Delhi NCR05.2015
10th - General Studies
Presentation Convent School, CBSE
New Delhi 05-2013
Skills
- Process Improvement
- Marketing
- Business Development
- Quality Assurance and Control
- Project Leadership
- Team Building/Leadership
- Operations Management
- Automation
Timeline
Operations Manager
Carehealth Insurance
01.2022 - Current
Relationship Manager
HDFC Bank
09.2021 - 01.2022
Customer Delight and Social
Zomato Media Pvt. Ltd
06.2018 - 07.2019
MBA - Marketing And HR Analytics
Amity Business School, Noida, Amity University
BBA - Business Administration
JIMS, Vasant Kunj, GGSIPU
XII - Commerce with IP
D.A.V Chander Nagar, Ghaziabad, UP, CBSE
10th - General Studies
Presentation Convent School, CBSE
Similar Profiles
SANDHYA GONIEALSANDHYA GONIEAL
Manager at Carehealth Insurance (formerly Known As Religare)Manager at Carehealth Insurance (formerly Known As Religare)
Ricky NelsonRicky Nelson
Insurance Agent at R. Hartvigsen Insurance, a Farmers Insurance AgencyInsurance Agent at R. Hartvigsen Insurance, a Farmers Insurance Agency
Seneca ZunigaSeneca Zuniga
Agency Owner at Zuniga Insurance Agency: Allstate InsuranceAgency Owner at Zuniga Insurance Agency: Allstate Insurance
Arindam SinghArindam Singh
AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.
Sumit Singh BishtSumit Singh Bisht
Software Support Engineer at Nippon Data System Ltd.Software Support Engineer at Nippon Data System Ltd.