Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Languages
Timeline
Generic

Japniwaz Kaur

Gurgaon

Summary

To be one step up always & prove my credentials and worth to you and your esteemed organization by utilizing my inbuilt potential, qualification and excellent command on my language and use my analytical skills, ability to communicate ideas, commitment to perform quality work to hone my position at an entry level in the area of my specialization carved with persistent zeal to excel.

Overview

5
5
years of professional experience

Work History

Language Coach

Teleperformance
Gurgaon
03.2023 - Current
  • Facilitate thorough voice and accent training through sessions, workshops, and personalized coaching for both new and current employees.
  • Assess trainees' communication abilities, offer constructive feedback, and track their progress to foster continuous development.
  • Create and revise training materials, guides, and activities specifically designed for the BPO sector's needs.
  • Tailor training programs to meet individual and team requirements, align with industry standards, and address client specifications.
  • Monitor and analyze training results, generate performance reports, and suggest necessary interventions.
  • Provide ongoing assistance to trainees, resolve their issues, and help them navigate communication challenges.
  • Partner with other trainers, team leaders, and HR to ensure training programs are in sync with organizational objectives and strategies.
  • Use input from trainees and stakeholders to continually improve the effectiveness of training programs.

Senior Analyst- Customer Support

Ditinus Technologies
SAS Nagar
04.2021 - 03.2022
  • Identifying hardware and software solutions
  • Troubleshooting technical issues
  • Diagnosing and repairing faults
  • Resolving network issues
  • Installing and configuring hardware and software
  • Speaking to customers to quickly get to the root of their problem
  • Providing timely and accurate customer feedback
  • Talking customers through a series of actions to resolve a problem
  • Following up with clients to ensure the problem is resolved
  • Replacing or repairing the necessary parts
  • Supporting the roll-out of new applications
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time
  • Testing and evaluating new technologies
  • Conducting electrical safety checks on equipment.

Admission Executive

Chitkara International School
Panchkula
11.2019 - 04.2021
  • Conducted market research and analysis to identify potential business opportunities.
  • Coordinated cross-functional teams to deliver high quality results within tight timelines.
  • Established relationships with key partners and vendors to ensure successful project outcomes.
  • Created and maintained relationships with key stakeholders.
  • Developed and implemented strategies to increase executive efficiency.
  • Delegated work to staff, setting priorities and goals.

Education

M.A In English (Distant Learning) -

Chandigarh University, Mohali

B.A Honours in English -

Khalsa college, Patiala

10+2 (Medical+Mathematics) -

St. Mary's School, Patiala

Matriculation -

St. Mary's School, Patiala

Skills

  • Clear and articulate speech, active listening, and the ability to explain concepts in a simple and understandable manner
  • Understanding the sounds of speech and the rules governing their combination, including accents, pronunciation, and intonation
  • Experience in providing constructive feedback and guidance to help trainees improve their communication skills
  • Awareness of different accents and cultural nuances to provide relevant and respectful training
  • Ability to customize training methods and materials based on individual and group needs, as well as varying learning styles
  • Being patient and understanding of trainees' challenges and progress, and showing empathy towards their learning process
  • Ability to deliver engaging and effective training sessions, whether in groups or one-on-one
  • Skill in assessing trainees’ speech patterns, identifying areas for improvement, and tracking progress
  • Developing innovative and effective training materials and exercises that cater to diverse learning needs
  • Ability to plan, organize, and manage training sessions and materials efficiently
  • Competence in providing constructive criticism and evaluating the effectiveness of training programs based on feedback and performance metrics
  • Working effectively with other trainers, HR professionals, and team leaders to align training with organizational goals

Accomplishments

  • Distinction holder in Bachelor Degree
  • Gold and silver medals in Debate in the Youth Fest.
  • State gold medal in debate and extempore.
  • First position in State level Theatre Fest.
  • Participated in various college events like Shakespeare Mela, literary quizzes, Poetry recitation etc.
  • Won 'BEST ORATOR AWARD' for seven years consecutively in my school.
  • My leadership skills helped me to bag the honor to be the 'HEAD GIRL' of my school in the year 2014 and ' VICE HEAD GIRL' of 2013.
  • Received 'KAPANA CHAWALA INTERNATIONAL AWARD FOR CHARITY IN THE FIELD OF DANCE'.
  • I was a celebrated student for my overall excellent in school, both in curricular and co-curricular activities.
  • District Gold medalist 1500m Athlete.

Disclaimer

I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.

Languages

Punjabi
First Language
English
Advanced
C1
Hindi
Proficient
C2

Timeline

Language Coach

Teleperformance
03.2023 - Current

Senior Analyst- Customer Support

Ditinus Technologies
04.2021 - 03.2022

Admission Executive

Chitkara International School
11.2019 - 04.2021

M.A In English (Distant Learning) -

Chandigarh University, Mohali

B.A Honours in English -

Khalsa college, Patiala

10+2 (Medical+Mathematics) -

St. Mary's School, Patiala

Matriculation -

St. Mary's School, Patiala

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