Travelling
Japulin Borah
Lead Customer Care Professional - Banking & Business Blueprint
Faridabad
Summary
Detail-oriented team player with strong organizational skills bringing 10 years of experience achieving ambitious goals in challenging environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Lead Customer Care Professional - U.S Banking
American Express India Pvt. Ltd
Gurgaon Campus
10.2021 - Current
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Understanding of business functions for which applications are used, interfaces with business and IT cross functions teams to identify and resolve business system problems, consult with various users to identify improvement and meet business strategic goals.
Senior Customer Care Professional - U.S. Digital
American Express India Pvt. Ltd.
Gurgaon Campus
01.2014 - 10.2021
- Self-motivated, with strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Education
Intermediate - Liberal Arts And General Studies
GPS
Bachelor of Arts - Political Science
Delhi University
Delhi 04.2001 -
MBA - Human Resources Management
RV Institute of Management
Bengaluru 04.2001 -
Additional Information
Date of Birth - July 9, 1982
Father's Name - Mahendra Nath Borah
Marital Status - Married
Interests
Watching Netflix
Cooking
Languages
English
Advanced
Hindi
Advanced
Assamese
Advanced
Timeline
Lead Customer Care Professional - U.S Banking
American Express India Pvt. Ltd
10.2021 - Current
Senior Customer Care Professional - U.S. Digital
American Express India Pvt. Ltd.
01.2014 - 10.2021
Bachelor of Arts - Political Science
Delhi University
04.2001 -
MBA - Human Resources Management
RV Institute of Management
04.2001 -
Intermediate - Liberal Arts And General Studies
GPS
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