JARED HARRISON
Brownsburg
Summary
Motivated leader, with a proven track record of employee engagement and retention. People-first mentality with a focus on high productivity and morale.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
08.2025 - Current
- Supervised daily store operations, ensuring compliance with company standards.
- Re-trained shift supervisor team, and goal-set with clear expectations.
- Implemented inventory management systems, optimizing stock levels and reducing waste and product outages.
- Developed staff schedules, balancing operational needs with employee availability.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
- Assisted with hiring, training and mentoring new staff members. Mentored baristas to become trainers to ensure longevity in hiring.
- Executed regular promo sets to standard.
- Approved regular payroll submissions for employees. Balanced labor budget with store activities.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Increased sales during holiday period by 15% YoY
- Re-standardized store once I arrived in November of 2024.
Processing Manager | Recycling/Buyback Pickup Coordinator
Secured Tech Solutions
09.2023 - 08.2024
- Helped processing department grow in size and effectiveness throughout expansion process.
- Scheduled inbound orders from customers and communicated with IT representatives on-site for recycling and buyback pickups.
- Developed back-end ERP software for company use.
- This included mapping attributes from the Blancco erasure product to the Razor ERP software, building out master items and a master commodity list, and prepping the inventory system for company use.
- Worked around the syncing of 5 different systems including RazorERP, WholeCell, Blancco Drive Eraser, Phonecheck and Blackbelt.
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Implemented workflow processes and pre-production of electronics product by analyzing production reports.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Collaborated with director on process improvement initiatives to attain goals.
- Reduced processing errors, ensuring thorough quality control checks at every stage of the process.
- Successfully managed team of 20 staff, providing assistance and answering questions.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Cultivated positive working relationships among team members by promoting open lines of communication throughout the department.
- Enhanced team performance by providing comprehensive training programs and regular feedback.
- Modernized outdated systems through implementation of cutting-edge software tools to enhance overall process effectiveness.
- Supplied electronics production information by compiling, initiating, sorting, and analyzing production performance records and data.
Electronics Manager
QuickShip Electronics
01.2023 - 09.2023
- Managed and innovated processing of electronics down a main line for 2 departments up to the point of shipping.
- Created and developed SOPs, Training Plans and Positional Observation forms for 2 new departments in the Indianapolis Warehouse
- Responsible for on-site R2 Data Compliance.
- Oversaw 4 departments total at time of departure.
- Managed 2 Team Leads, and a team of 30 employees.
- Worked directly with CEO, General Warehouse Manager, B2B Executive, and Director of Operations
- Helped to impact culture and solve turnover - turned over a total of 5 employees between 4 departments YTD
- This included: Receiving, Testing/Diagnostics, Kitting/Cleaning, and Listing.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Led a highly skilled team of technicians, fostering a positive work environment that drove productivity improvements.
- Implemented effective training programs for new hires to ensure smooth onboarding and integration into the team.
Operations Manager
Enterprise Repair
04.2022 - 01.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set up and maintained systems including Asana, Slack, GSuite, Wholecell and RepairQ.
- Used the Zapier tool to develop automations between softwares.
- Maintained and built catalog of small parts for the repair department from 3 different supply vendors
- Set up structure of warehouse and logistics operations.
- Ordered LTL shipments from clients, and to clients.
- Frequently coordinated audits of saleable inventory, and repair parts.
- Grew company to a $25,000 revenue month in April, to $100,000 in revenue in June by developing new procedures and goal-setting for the eCommerce department.
- Coached employees regularly to maintain performance supplemented by regular leadership meetings to go over basic work concepts.
- Developed and oversaw structure for the repairs department.
- Developed tech levels for technician growth and advancement, and the testing requirements for each level.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Manager
CPR Cell Phone Repair
07.2019 - 04.2022
- Performed CSR/Tech duties while developing the policies and procedures for the organization, which included basic and intermediate level repairs.
- Managed the Zionsville, Downtown, Fishers and Bloomington locations, developed back of house procedures at all locations while training new store managers on each location upon hire.
- Established ordering procedures, RMA tracking, and repair pricing structure.
- Built and maintained inventory parts flow, supply chain, and audits.
- Grew the Zionsville location by 200% while temporary managing it in January of 2021.
- Managed location ordering, placed orders for all 3 locations before training management on the process.
- Interacted well with customers to build connections and nurture relationships.
- Led company store management meetings, twice weekly conference calls.
- Obtained WISE Level 2 Repair Certification.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions (COVID).
- Facilitated smooth collaboration between locations through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised store management staff and kept employees compliant with company policies and procedures.
Education
CS Degree - Computer Science
Ivy Tech Community College
Indianpolis, IN05.2027
High School Diploma -
Highland High School
Anderson05.2004
Skills
- Operations Management
- Workflow Management
- Process Documentation
- Team Meetings
- Process Mapping
- Critical Thinking
- Decision-Making
- Team Building Leadership
- Relationship Building
- Prioritizing and Planning
- Goal Setting
- Proficient in several software suites, including: Microsoft Office, Windows, MacOS, Asana, Slack, Hubspot, RazorERP, Blancco Erasure, Blackbelt, Phonecheck
Certification
- WISE Level 2 Repair Technician
- Certified Apple Repair Technician
Timeline
Store Manager
Starbucks
08.2025 - Current
Processing Manager | Recycling/Buyback Pickup Coordinator
Secured Tech Solutions
09.2023 - 08.2024
Electronics Manager
QuickShip Electronics
01.2023 - 09.2023
Operations Manager
Enterprise Repair
04.2022 - 01.2023
Operations Manager
CPR Cell Phone Repair
07.2019 - 04.2022
High School Diploma -
Highland High School
CS Degree - Computer Science
Ivy Tech Community College