JASBIR SINGH
New Delhi
Summary
- Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Operation Executive And Customer Support
City Car Care India Pvt Ltd.
06.2022 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse Client questions.
- Responded to Clients calls and emails to answer questions about products and services.
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved customer complaints in a timely manner by liaising between customers and internal teams.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Operation Executive And Quality Analyst
Cars24 Services India Pvt Ltd.
06.2021 - 05.2022
- Technically Evaluate the Cars which come to the Stockyard.
- Submit a Report for each Car according to the Defined process.
- Strongly Analysis all Electrical, Mechanical Components of each Vehicle.
- Tag the Vehicle in 3 Different Categories- Green-Good Condition, Yellow-Some Imperfections & Red-Major Imperfections (Delist).
- Technically Evaluate the Cars which come to the Stockyard & Submit a Report for each Car according to the Defined process.
- Strongly Analysis all Electrical, Mechanical Components of each Vehicles.
- Tag the Vehicle in 3 Different Categories- Green-Good Condition, Yellow-Some Imperfections & Red-Major Imperfections (Delist).
Fleet Executive And Customer Support
Zoomcar India Pvt Ltd.
07.2015 - 07.2020
- Analyzed data from various sources such as vehicle logs, odometer readings, fuel receipts. to determine potential savings opportunities.
- Investigated any complaints relating to the fleet operation process in order to identify areas needing improvement.
- Conducted regular vehicle inspections and audits to maintain high standards of safety and compliance.
- Contributed ideas for process improvements within the team.
- Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
Education
Bachelor of Arts -
SOL Delhi University
11.2019
Basic Computer Knowledge -
NIIT Institute
07.2013
High School Diploma -
Govt. Boys Sr. Sec. School (12th)
06.2013
High School Diploma -
Govt. Sarvodiya Kanya Vidyalaya (10th)
05.2011
Skills
- Relationship-building skills
- Quality Assurance
- Problem-Solving
- Excellent Communication
- Email and Phone Communication
- Written Communication
- Escalation management
- Customer Satisfaction
- Customer Relations
- Customer Relationship Management (CRM)
Accomplishments
- Best Outstanding performance certificate of appreciation in Q3 2022-2023 (City Car Care-Fixigo).
- Best Outstanding performance certificate of appreciation in 2018-2019 (Zoomcar).
Personal Information
- Father's Name: S. Harjinder Singh
- Date of Birth: 05/Dec/1995
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Sikh
Hobbies and Interests
- Travelling
- Playing Cricket
- Listening Music
- Watching Movies
- Playing Video Games
- Learning
Languages
Hindi
First Language
English
Elementary (A2)
A2
Punjabi
Proficient (C2)
C2
Timeline
Operation Executive And Customer Support
City Car Care India Pvt Ltd.
06.2022 - Current
Operation Executive And Quality Analyst
Cars24 Services India Pvt Ltd.
06.2021 - 05.2022
Fleet Executive And Customer Support
Zoomcar India Pvt Ltd.
07.2015 - 07.2020
Bachelor of Arts -
SOL Delhi University
Basic Computer Knowledge -
NIIT Institute
High School Diploma -
Govt. Boys Sr. Sec. School (12th)
High School Diploma -
Govt. Sarvodiya Kanya Vidyalaya (10th)
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