JASBIR SINGH
Plan administrator
Gurgaon
Summary
Experienced and with 6 years of extensive experience in Customer service and tech Support.2 year of Subject matter expert and 6 months of QA. Proven ability to ensure the smooth operation of customer service and Client support, Leading the team streamline processes, and enhance overall efficiency. Strong expertise in problem solving, team handling and servicing applications, Excellent communication and collaboration skills, working effectively with cross-functional teams and providing exceptional support to end-users.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Quality Analyst
Aptia Group India Pvt Lmtd.
03.2025 - 09.2025
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Subject matter expert | SME
British Telecom
02.2017 - 02.2024
- Managing team an helping them to understand process.
- Helping the organization to achieve the organizational goal.
- Team player and helping the team to set up team strategies.
- Providing recommendations for procedural improvements.
- Explaining the correct process and helping other to understand and implement.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Collaborating with other teams to support cross-functional projects.
- Identifying and implementing best practices in the team
Customer support executive
Concentrix Daksh India PVT ltd.
04.2015 - 09.2016
- Worked in Amazon customer service and tech support.
- Helping customer with basic and tech queries
Education
Bachelor's - business administration
Jammu University
03.2015
Skills
Microsoft office
undefinedInterests
I am an avid hiker, book enthusiast, and passionate cook Hiking allows me to connect with nature, challenge myself physically, and find solace in the beauty of the outdoors It teaches me perseverance, adaptability, and the importance of planning and preparation Similarly, reading is a constant source of inspiration and knowledge for me It broadens my horizons, enhances my critical thinking skills, and keeps me updated on various subjects I believe that reading helps me to become a well-rounded individual and fuels my creativity Additionally, cooking is a creative outlet that brings me joy and allows me to experiment with flavors and techniques It has taught me patience, attention to detail, and the ability to multitask effectively These hobbies reflect my passion for personal growth, learning, and exploring new experiences both in and outside of the workplace
Accomplishments
- Awarded with learning and development award 2018-19’ in the BT
- Best performer with 5 Brilliant ratings
Timeline
Quality Analyst
Aptia Group India Pvt Lmtd.
03.2025 - 09.2025
Subject matter expert | SME
British Telecom
02.2017 - 02.2024
Customer support executive
Concentrix Daksh India PVT ltd.
04.2015 - 09.2016
Bachelor's - business administration
Jammu University
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