Jas Deep Kaur
Noida
Summary
Results-driven professional with 10+ years in program delivery, process optimization, and organizational development. Expertise in leading teams, driving efficiency, and implementing strategic solutions to enhance performance and customer satisfaction. Proven track record of improving operations and contributing to business growth.
Overview
13
13
years of professional experience
Work History
Operations Manager
Great Learning
Gurgaon
03.2024 - Current
- Manage and optimize in-house visa processing, ensuring timelines are met while complying with legal and industry standards.
- Designed, implemented, and refined operational processes, driving continuous improvement, and increased productivity.
- Provided regular updates and reports to senior stakeholders, offering actionable insights, and aligning on project goals, industry changes, and proposed improvements.
- Coordinated cross-functional workflows to enhance operational efficiency and ensure timely task delivery across teams.
- Identified team training needs and implemented development programs; managed quality assurance for operational excellence.
- Collaborated with the tech team to develop and enhance CRM tools for improved application management.
- Led risk management efforts in process development, identifying and mitigating potential operational risks.
- Managed feedback effectively to enhance customer experience and satisfaction.
- Collaborate with university stakeholders to streamline operations, manage admissions and visa documentation, and foster strong partnerships.
Manager - Visa
upGrad
Noida
10.2022 - 03.2024
- Managed end-to-end visa processing operations, overseeing team setup, process development, and execution to ensure compliance, and efficiency.
- Developed and optimized SOPs, implementing quality control measures to improve approval rates, and reduce processing times.
- Collaborated with internal teams and stakeholders to align operations with organizational goals and enhance CRM training initiatives.
- Drove continuous process improvements and managed risk and compliance to maintain industry standards.
- Reported progress, metrics, and improvements to senior management while fostering positive team dynamics and boosting morale.
- Resolved complex visa issues and enhanced customer experience, achieving a high visa approval rate through effective process management.
- Ensured customer success by handling escalations, maintaining open communication, and effectively managing feedback to improve overall experience and satisfaction.
- Coordinated with university stakeholders to streamline operations, manage admissions, and visa documents, and build partnerships.
Operations Manager
Universal Immigration
Bangalore
01.2016 - 10.2022
- Established and managed branch office operations in Chandigarh and backend processing and sales teams in Bangalore, ensuring seamless integration and efficiency.
- Led content development and management for the website, blogs, and social media, enhancing online presence and engagement.
- Organized and conducted seminars, webinars, and product training sessions for team members and business associates to drive knowledge sharing and product awareness.
- Managed visa application processing and liaised with visa offices to ensure accurate, timely submissions, and compliance with regulations.
- Built and developed a high-performing administrative team through coaching, performance assessments, and team-building initiatives, fostering career growth, and increasing employee morale.
- Cultivated strong customer relationships through proactive service and follow-up, improving satisfaction, and long-term loyalty.
- Coordinated with university stakeholders to streamline operations, handle admissions and visa documents, and build partnerships to drive recruitment and growth.
Immigration Specialist
Hunt Migration
Bangalore
06.2015 - 12.2015
- Established and monitored customer service standards using recognized benchmarks, ensuring high-quality service delivery.
- Built and maintained strong relationships with clients, providing expertise and addressing customer needs to enhance satisfaction.
- Assisted the training manager in planning office events, including meetings, interviews, and training sessions, while supporting performance assessments.
- Managed communication between Indian team members and Australian staff, ensuring smooth collaboration and operational efficiency.
Assistant Sales Manager
Apex Visas
New Delhi
02.2012 - 12.2013
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Responded to customer requests for products, services and company information.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on the sales floor.
Education
Master of Science -
Shoolini University
HP08-2012
Bachelor of Science -
Punjab Technical University
Punjab07-2010
Skills
- Performance management
- Project management
- Cross-functional team management
- Strategic planning
- Process improvements
- Time management
- Project planning
- Data analysis
- Stakeholder management
- Team leadership
- CRM
- Compliance monitoring
Languages
English
First Language
Hindi
Proficient (C2)
C2
French
Elementary (A2)
A2
Timeline
Operations Manager
Great Learning
03.2024 - Current
Manager - Visa
upGrad
10.2022 - 03.2024
Operations Manager
Universal Immigration
01.2016 - 10.2022
Immigration Specialist
Hunt Migration
06.2015 - 12.2015
Assistant Sales Manager
Apex Visas
02.2012 - 12.2013
Master of Science -
Shoolini University
Bachelor of Science -
Punjab Technical University
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