Jasdeep Singh
Business Development
New Delhi
Summary
Proven leader with extensive experience in project and operations management, notably at PAN GLOBE TRAVELS PRIVATE LIMITED. Expert in cultivating high-performing teams and enhancing client satisfaction through strategic planning and people management. Achieved significant improvements in team morale and client base expansion, demonstrating a keen ability to exceed business objectives with a blend of hard and soft skills.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Executive Director
PAN GLOBE TRAVELS PRIVATE LIMITED
NEW DELHI
09.2012 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly of IATA accredited Travel Company managing Corporates, HNI and group bookings.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution to queries and issues.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Increased company revenue by onboarding new Clients, Corporates and HNI while streamlining processes and implementing cost-saving measures.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Business Development Manager
Travel N More Pvt Ltd
NEW DELHI
02.2010 - 08.2012
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Represented company and promoted products at conferences and industry events.
Product Manager
Ethiopian Airlines (GSA STIC Travels Pvt Ltd)
New Delhi
10.2007 - 12.2009
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Managed product demonstrations and testimonials for performance evaluation.
- Maintained positive vendor relations to build strong partnerships.
- Directed planning and budgeting efforts.
Team Leader
Affordable Holidays (Benz Travel UK)
New Delhi
07.2006 - 10.2007
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Senior Travel Consultant
Worldwide Flights (BENZ Travel UK)
London
07.2005 - 07.2007
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Handled sensitive personal data with discretion.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
Travel Consultant
Ebookers PLC
New Delhi
06.2003 - 06.2005
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Relationship Executive
Andromeda Pvt Ltd
New Delhi
01.2001 - 06.2003
- Contributed to the growth of the business by identifying new opportunities and potential clients through market research.
- Enhanced client relationships by consistently providing exceptional service and promptly addressing concerns.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Managed a diverse portfolio of clients, ensuring their financial goals were met or exceeded through personalized recommendations and solutions.
Education
Bachelor of Commerce - Commerce
University of Delhi
New Delhi, India 07.2000 - 04.2003
Skills
Project Management
Operations Management
Team Management
People Management
Time Management
Business Development
Timeline
Executive Director
PAN GLOBE TRAVELS PRIVATE LIMITED
09.2012 - Current
Business Development Manager
Travel N More Pvt Ltd
02.2010 - 08.2012
Product Manager
Ethiopian Airlines (GSA STIC Travels Pvt Ltd)
10.2007 - 12.2009
Team Leader
Affordable Holidays (Benz Travel UK)
07.2006 - 10.2007
Senior Travel Consultant
Worldwide Flights (BENZ Travel UK)
07.2005 - 07.2007
Travel Consultant
Ebookers PLC
06.2003 - 06.2005
Relationship Executive
Andromeda Pvt Ltd
01.2001 - 06.2003
Bachelor of Commerce - Commerce
University of Delhi
07.2000 - 04.2003
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