Competent, diligent & result oriented professional offering 17+ years’ experience in Process Management, Sales and Service Operations, SLA/TAT, Performance Management, Client Relationship Management & Team Management, Marketing and Business Development, Key Account Management, Cross-Sell of insurance Product
Currently working at HDFC ERGO General Insurance Co. Ltd. As Sr. Manager – Operation and Services Group Noida. Handling Grievance interaction and Motor/Health policies processing.
Demonstrated capabilities in managing Bancassurance business development (Retail/Outbound) and implementing process improvements for desired performance levels.
Possess in-depth knowledge of Sales and Service operations ranging from ensuring developing New Business Revenue generation, SLAs, Process flows, team/performance forecasting, quality checking, MIS, root cause analysis & meeting the quality standards and Agents/Brokers/Webaggregator documentation and onboard/Integration process.
Expertise in maintaining high standards of customer service, with quality & service norms by building productive relationship to achieve customer satisfaction and business retention
Staff Training