JASDIL BAJWA
Melbourne
Summary
Proactive customer service professional offering 4+ years’ experience in customer service. Able to remain calm and level headed when faced with customers. Friendly nature and attitude enabling the ability to meet any challenge in fast-paced environments. Nominated two times for Best performing Employee of the month.
Overview
7
7
years of professional experience
Work History
Guest Service Agent
Virgin Australia Airlines
Melbourne
05.2023 - Current
- Helping guest when they arrive at the airport.
- · Checking people in and making sure all their documentation is correct.
- · Rebooking flights and supporting them through flight disruptions and cancellation.
- · Making sure to provide enjoyable experience to the unaccompanied kids and guests.
- Helping Guests Boarding flights and completing other arrival and departure tasks.
Medical Receptionist
Tarneit Central Medical Centre
Tarneit
08.2020 - Current
- Gave training to new members
- Communicated effectively with different stakeholders associated with clinic under flexible working hours
- Handling of EFTPOS transactions
- Batching records through Medicare and submission of claims
- Fax and sending of patient medical records to hospitals
- Using Pracsoft and Medical Director software to book appointments, handling medical results of the patients
- Successfully handling patient medical files Effective communication in friendly manner
Return Processor
Catch of the Day
Tarneit
03.2020 - 04.2020
- Responsible for providing excellent customer service to the customer
- To gather all the returns processed and to decide if the good stays in the store, goes back to the vendor or needs to be repaired
- Ensure that the customer receives correct items
- Provide exchange to the customer as per their requirements.
Receptionist
Dell'arte Kitchen and Bathroom fittings
Brighton
03.2019 - 03.2020
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges
- Maintained clean and orderly reception area to impress and welcome visitors
- Welcomed guests and clients in friendly, positive manner.
Food and Beverage Attendant
Murphy's and Pearson café
Melbourne
12.2018 - 03.2019
- Took orders, using effective upselling techniques to increase customer interest in additional products
- Facilitated excellent customer experience by providing friendly, attentive and proactive customer service
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times
- Retained knowledge of current menu items, garnishes, ingredients and preparation methods
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
Retail Sales Assistant
New Palace Provisional Store
Chandigarh
04.2017 - 09.2018
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service
- Employed effective sales and upselling techniques to increase average sale amount
- Provided helpful, attentive sales support to generate positive customer feedback
- Communicated effectively to determine customer needs, provide recommendations and upsell services.
Education
Bachelors in Criminology -
Deakin University
05.2024
Skills
- Documentation
- Customer Handling
- Knowledge of MS Office
- Strong Verbal Communication
- Ability to Understand Query
- Guest Experience
- Work Ethic
- Problem Solving
- Self Motivated
- Ability to Work in a Team
- Guest service and assistance
- Guest check-in and check-out
- Guest Relations
Languages
- English
- Punjabi
- Hindi
Timeline
Guest Service Agent
Virgin Australia Airlines
05.2023 - Current
Medical Receptionist
Tarneit Central Medical Centre
08.2020 - Current
Return Processor
Catch of the Day
03.2020 - 04.2020
Receptionist
Dell'arte Kitchen and Bathroom fittings
03.2019 - 03.2020
Food and Beverage Attendant
Murphy's and Pearson café
12.2018 - 03.2019
Retail Sales Assistant
New Palace Provisional Store
04.2017 - 09.2018
Bachelors in Criminology -
Deakin University
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