JASEELA K

• Direct day-to-day operations focused on the attainment of key business metrics, continuous improvement initiatives and an eight-member team with related direct reports.
• Develop and implement branch operations strategies to ensure efficient and effective operations
• Monitor and analyze branch performance metrics to identify areas of improvement
• Manage branch staff, including recruitment, training, and performance management
• Oversee branch operations, including customer service, sales, and financial transactions
• Ensure compliance with all applicable laws, regulations, and policies
• Develop and maintain relationships with customers and other stakeholders
• Identify and implement process improvements to increase efficiency and reduce costs
• Develop and implement branch marketing strategies to increase customer base
• Develop and manage branch budget and ensure cost-effectiveness
• Monitor and analyze customer feedback to identify areas of improvement
• Develop and implement customer service initiatives to improve customer satisfaction
• Amplify organizational quality standards by delivering 18% increased quality in 3 months.
• Maximize productivity and management systems by establishing specific goals and managing operations.
• Plan, organize and direct distribution operations to ensure optimal return on investment for the company.

• Performs stand-alone activities or high volume transactions such as customer calls, emails, chats, requests/orders including cancelling, adding, and modifying per customer requirements in order to ensure SLA adherence, customer satisfaction, quality and compliance.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Participated in special projects to increase productivity and make meaningful impact on company and mission.
• Accelerated efficiency of operations by assisting with controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
• Maintained up-to-date on business operations as well as positive and negative impacts, improving productivity by 45%.
• Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.

• Managed daily office operations, including 25 client accounts, supply inventory and record management.
• Maintained daily reports and advised executive leaders in decision-making processes.
• Developed recordkeeping systems for 100 employees' records and company documents to optimize operations and reduce project lags.
• Collaborated with peers and other business areas to leverage best practices.
• Increased customer service success rates by quickly resolving issues.

· Develop programs and curriculum for the employee of the organization for orientation and in-job training.

· Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed

· Collaborate with the company’s management to identify training needs and schedule appropriate training sessions for employees

· Develop systems to monitor and ensure employees are performing their responsibilities according to the training

· Ensure the compliance of the company’s employees to cooperate with standards and procedures during training sessions

Performing direct supervisory duties in implementing and handling Corporate Trade Finance operations of leading Corporate Clients of the Bank and designing the Procedures of Operations.

· Provide efficient services to client in resolving their queries on products like import export and Forex transactions.

· Develop service level agreements (SLA’s)with internal units to improve TAT in processing of transactions efficiently.

· Ensure the process and controls in track of compliance with applicable rules and regulations.

· Evaluate existing /new products and services and serve recommendations to clients which result in efficiency of transaction execution.

· Advice the client on all possible trade finance products / related matters which result in business growth.

· Compile periodic MIS and conduct regular meetings with internal and external stake holders.

· Converse with RBI on queries and updates related with trade finance operations.

· Managing Trade and Forex operations and portfolio handling for High Net Worth Clients of the Bank.

· Working in collaboration with business unit heads to define the strategic direction and design of trade products shaping and ensured alignment with business requirements and enterprise priorities.

· Interacting with the clients to gather their feedback regarding the products’ utilities and disbursing the data for better features for the business units.

· Setting up Alternate Channel Intermediaries for different products and minimizing the dependence on each channel and monitoring the Cost of operations and increasing the profitability.

· Following the regulatory market trends & indicators to suggest the instruments and products that best suit corporate and banking interests.

· Booking of FX and Forward deals with recorded timelines and close monitoring with Mark to Market fluctuations of deals booked.

· Timely MIS reports on Trade Finance to the concerned units with respect to transactions and process parameters.

· Upward knowledge in operations, training and implementation of trade products i.e. Remittances, Hedging, Buyers Credit, Bank Guarantees, Letter of Credit, Import and Export Functions, Booking TFX deals, Asset Management.

· Responsible for interacting with treasure for special rates to final closure of transactions.